Glass America | Windshield Repair & Replacement Reviews 

246
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the technicians for being exceptionally punctual, highly professional, and respectful while performing quick windshield repairs and installations. Consumers truly appreciate the highly convenient mobile service, noting that appointments are extremely easy to set up and technicians arrive directly at their homes or workplaces to complete the work seamlessly. However, some customers also noted minor issues regarding extra costs, scheduling constraints, or overall comfort during the process. Reviewers occasionally encountered specific inconveniences such as unexpected additional expenses, coordination challenges regarding insurance scheduling, or slightly uncomfortable temporary conditions.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are professional, friendly, and... See more

Staff

Users describe positive interactions with staff members who are consistently polite, efficient, and... See more

User experience

People report positive experiences with user experience, highlighting that the entire process was smooth,... See more

Customer service

Customers report positive experiences with customer service, highlighting great communication and... See more

Price

Consumers find satisfaction with the price and overall service. Reviewers frequently highlight affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service as priced very fairly and completed by a professional, mindful, and kind technician. He did turn up very late, but he called me multiple times to update me and explain matters that were ou... See more

Rated 5 out of 5 stars

Very punctual and professional. He did a great job installing the windshield and calibrating the sensors. He also cleaned up the area so that when he left you could not tell that he was there except t... See more

Rated 5 out of 5 stars

Was great, came installed window and gave instructions during the install and if we needed anything will let him know. Thank you for your professionalism.

Rated 5 out of 5 stars

I am so impressed. He was very professional and kept me informed every step of the way. He replaced my window in no time and make sure window went up and down without any issues. I highly recommend G... See more


Company details

  1. Auto Glass Shop
  2. Auto Repair Shop
  3. Window Installation Service

Written by the company

As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. We work with all insurance companies to handle your claim efficiently and we offer a lifetime warranty on workmanship. Glass America is one of the largest automobile glass repair and replacement companies in the U.S. It provides services for all years, makes and models, foreign and domestic, commercial or passenger vehicles. As a leader in the US auto glass repair and replacement industry, Glass America upholds the highest levels of quality craftsmanship consistently maintaining a proven track record for superior customer service. All technicians are certified and all auto glass installations meet or exceed industry AGRSS Standards and come with a lifetime workmanship warranty. Glass America currently has service centers conducting business under the names Glass America and Auto Glass Service in more than 40 states. Each of the service centers offers mobile auto glass repair and replacement services as a convenience for its customers. We offer fast, free mobile service to your house, business or designated location (We come to you at no extra charge). Glass America's prices are extremely competitive. Our certified installers, OEM (Original Equipment Manufacturer) only the highest quality glass, lifetime warranty and free mobile service add up to unparalleled value.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(246)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service, very friendly. Only two things, they scheduled me the wrong day and J had to come back. For me not too inconvenient but still unfortunate. Second is the loaner car was very dirty inside. I do know that it is probably a parts running car, however there was a lot of greasy dirt on handles, steering wheel etc. I used my cleaning wipes but it was uncomfortable although I did appreciate the use of the vehicle.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Came to the house

Came to the house, very punctual, extremely nice guy, sorry, can’t remember his name but did a thorough, excellent job!
Had to tip, it was sooo worth it!!!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very punctual and professional

Very punctual and professional. He did a great job installing the windshield and calibrating the sensors. He also cleaned up the area so that when he left you could not tell that he was there except that the windshield was replaced. He answered all my questions and left me feeling great about the process.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Storms don't stop Glass America.

Alex still came to do my door dispite the storm. He said he was going to wait it out. I told him it was a Gerber Collison up the street and since they work together could he do it in their garage. He called Gerber and they said it was ok for him to do it in the garage so the job was done regardless of the storm. I appreciate his patience and understanding.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was a last minute add on and the guys…

I was a last minute add on and the guys sent to help me made me feel like a top priority and they had amazing team work, very friendly and professional. My camaro window is back to oem look and function. Very pleased with the whole experience.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Profesional

Profesional, experienced, and very well knowledgeable in their profession!! Definitely highly recommend to all family & friends‼️‼️

June 10, 2026
Unprompted review

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