I’ve purchased multiple chains and pendants from GLD over the years, and they have made some of my favorite birthday and Christmas gifts for the people I love. The quality is consistently top-tier, wi... See more
Company replied
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See what reviewers are saying
They do not honor their warranty promise!!!! The website makes it so hard to try and file a warranty claim for anything that by the time you can actually find the right to place to make the claim it j... See more
Company replied
Easy to navigate web site. Items are broken down by category, each item well described and looks like they are nicely crafted. I’m looking forward to receiving the pieces I ordered and hopefully order... See more
Company replied
The prices and products look amazing, and I was so excited to receive my package. However, when I got home a few hours after FedEx marked the package as delivered, it had been stolen off of my por... See more
Company replied
4.5
Excellent
54K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Love the discount I got and it's…
Love the discount I got and it's awesome when you get an added chain to your order love this store.
May 26, 2026
Reply from GLD
We are so happy you enjoyed your discount and the added chain! We appreciate your kind words about our store. Thank you so much for your support!
Quick response by customer service…
Quick response by customer service which did everything I needed. I would recommend this company to everyone.
May 25, 2026
Reply from GLD
We're so glad our customer service provided a quick response and everything you needed. Thank you for your recommendation!
Shipping it to the wrong address
Shipping it to the wrong address. This is supposed to be going to Markam not Cleburne.
May 26, 2026
Reply from GLD
Hello Todd
Thank you for your review of your recent purchase with GLD. We're sorry to hear that your package was not shipped to the correct address. Please note, while looking into your order details, we see that the city that was entered into the shipping address was Cleburne; however, we understand that mistakes happen, and we will be reaching out by email to provide a way to have this changed while the package is in transit. We look forward to your response and thank you so much for your feedback.
Best regards,
Reply from GLD
We appreciate your feedback more than you know! It’s amazing hearing that your order met expectations and that you’re enjoying your purchase so far. We’re grateful for your support!
Selection was a simple cruise
Selection was a simple cruise, and check out simpler. 3rd time back, for a reliable merchant.
May 26, 2026
Reply from GLD
Hi Isaiah,
Thank you for your continued support! We're thrilled to hear that your shopping experience was smooth and that you've chosen to shop with us again. We truly appreciate your trust in The GLD Shop!
Fast and easy and have bought from you…
Fast and easy and have bought from you guys before love the product and how fast you deliver
February 17, 2026
Reply from GLD
Hello Jennifer,
Thank you for your kind words and for being a returning customer! We're thrilled to hear that you've enjoyed both our products and our fast delivery. Your continued support means a lot to us, and we look forward to serving you again soon.
Would like to try a few products for…
Would like to try a few products for reviews. Let me know if interested.
May 25, 2026
Reply from GLD
Hi Josh,
If you'd like to discuss product reviews or potential collaboration opportunities, please feel free to reach out to our Support Team. We'll be happy to review your inquiry and point you in the right direction. We appreciate your interest and look forward to hearing from you!
I’d like to be able to apply the…
I’d like to be able to apply the discounts easier. Sometimes in my 14+ orders it feels like I don’t get the posted discount.
May 25, 2026
Reply from GLD
Hi Joan,
Thank you for your feedback and for your continued support! We understand that discounts can sometimes be confusing, and we appreciate your suggestion.
If you're ever unsure whether a promotion has been applied correctly, please feel free to reach out to our team—we'll be happy to review it with you. Thank you!
Order placed before letting me review
My account automatically logged in thru “shop” and as soon as it logged in, it placed my order. Beyond upset. I did not get to confirm ANY details before the order went through. As soon as it logged in, it placed the order. The card that was linked to whatever “shop” is was not the card that I wanted to use. So that’s money taken out of an account that I didn’t want to use. Also, I had to check my email to see what I even ordered and apparently I ordered a 16” length chain instead of the 18” that I wanted. Very upset and may return my order at this point. What happened to going to a “review order” screen before submitting payment?!?! Why did it automatically force me to sign in with whatever “shop” is and then it placed the order as soon as it logged in?!
May 25, 2026
Reply from GLD
Hi Brooke,
I apologize for the inconvenience and disappointment regarding your experience. I
would be happy to look into this further and assist you with resolving your concerns.
Please expect a follow-up email from us shortly.
Best regards,
I bought this for my grandson for…
I bought this for my grandson for graduation item school.I’m going to give it to him after I receive it and I would like to get it engraved. Is that okay on the inside? Thanks so much for the help and let me know if it’s okay to engrave it on the inside? Thanks again,
Stephen Adams 5/25/2026
May 25, 2026
Reply from GLD
Hello Stephen,
We're honored that you chose one of our pieces for such a special occasion. While we do not offer engraving services at this time, we're always happy to assist with any other questions you may have regarding your jewelry. We hope your grandson loves his gift, and we truly appreciate you choosing The GLD Shop!
Allot of problems with the website kept…
Allot of problems with the website kept crashing my cart and took probably 45 mins to actually check out
May 25, 2026
Reply from GLD
Hello Steven,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this experience to our attention.
We're very sorry to hear that you encountered issues with the website and that the checkout process took much longer than expected. We understand how frustrating that must have been, and we appreciate your patience.
You will be receiving an email from us shortly, and we look forward to working with you to address your concerns.
Kind regards,
Reply from GLD
Hi Jonathan,
Thank you for your wonderful review! We're so happy to hear that you love our jewelry. We're excited for your order to arrive as well, and we hope you absolutely love your new pieces when they get there!
Reply from GLD
Hi Maurice,
Thank you for taking the time to leave us a review! We're delighted to hear that you've been happy with your experience. Your support means a lot to us, and we look forward to continuing to provide you with great service and products.
I started with one but now I have over…
I started with one but now I have over 10 chains. The products are high quality and the prices are unmatched. They look pretty damn good. They lifetime warranty is a huge statement. THESE ARE MADE TO LAST! Keep it up GLD fam!
May 25, 2026
Reply from GLD
We’re beyond grateful for your review! It’s always amazing hearing when customers are happy with both their order and overall experience. Thank you for giving us the opportunity to be part of your collection. We hope your new piece keeps shining for you!
Reply from GLD
Thank you for the kind words and positive feedback! We’re so happy to hear that your order met your expectations and that you’re enjoying everything so far. Support like this genuinely means a lot to our entire team. We appreciate you rocking with us!
Reply from GLD
We seriously appreciate the love and support! Hearing feedback like this always makes our day over here. We’re glad your experience with us was a positive one from beginning to end. Thank you again for being part of the GLD family!
Integrity and constant reminders of…
Integrity and constant reminders of next steps.
Love the process!!! My expectations arethat this will be a long lasting relationship-believe product. Can't wait to receive to wear to my neices graduation.
May 25, 2026
Reply from GLD
Thank you so much for taking the time to leave us a review! We’re really happy to hear you’re enjoying your order and that everything arrived smoothly. It truly means a lot having your support and trust in the brand. We appreciate you shopping with GLD and hope you continue loving your piece!
Hailey and Steven were the best!
May 25, 2026
Reply from GLD
Thank you for leaving such kind feedback for our agents, Hailey and Steven! We’re excited to hear your experience was everything that was expected, as support like yours helps motivate our whole team every day. We appreciate you being part of the brand, and thank you for this review!
Reply from GLD
Hello Alexis
Thank you for this review of your recent order. We're sorry to hear that you experienced an issue while making your purchase.
After reviewing all details, we have not received any other reports of this matter, such as scam links appearing during the purchasing process, and we also did not find a contact made for this issue about this order placed.
To help get to the root cause of what you may have experienced, we have placed this order on hold and will be reaching out by email to gather more details, so we can be sure all is well with this purchase and to ensure your satisfaction.
We look forward to your response and thank you for your time in advance.
Best regards,
It could take me a couple days to…
It could take me a couple days to decide what I want because there’s so many nice things
May 25, 2026
Reply from GLD
Thank you so much for the support! We’re glad to hear your order arrived safely and that everything worked out the way it should have. Your feedback truly means a lot to us and never goes unnoticed. We appreciate you choosing GLD!
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