We recently went on the Glengoyne Distillery's "Secret Stories and Summer Serves" with hostess Kathy. It was an exceptional experience which far surpassed any tour we have had before. And despite my t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect special bottle to celebrate summer solstice and add a new memory . We have been huge Glengoyne fans ever since our visit and tour round the distillery quite a few years ago. Love the distincti... See more
Company replied
Ive recived the order this whisky is not what i ordered.my order was for a stronger one however i will cintact you later as im busy at clarence house today depending on my day one will indevour to get... See more
Company replied
I ordered the personalised bottle on the Tuesday. It arrived by Royal Mail on the Friday. It is beautifully packaged and a small sampler bottle was included! I haven’t checked the personal message as... See more
Company replied
Company details
Written by the company
A TASTE OF THE HIGHLANDS ON GLASGOW'S DOORSTEP. GLENGOYNE IS DISTILLED MORE SLOWLY THAN ANY OTHER MALT WHISKY. WE NURSE THE SPIRIT THROUGH THE STILLS TO CREATE THE COMPLEX, FRUITY, AWARD-WINNING SPIRIT OF WHICH WE ARE SO RIGHTLY PROUD. WE NEVER RUSH ANYTHING HERE AND NEITHER SHOULD YOU.
Contact info
Dumgoyne, Killearn, G63 9LB, Glasgow, United Kingdom
- info@glengoyne.com
- www.glengoyne.com
4.9
Excellent
900 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great whisky, great service
Being the first distillery I ever visited, I'll always have a soft spot for the Glengone products. The bottle came very quickly with perfect engraving for my son's wedding as a better reminder than most other gifts. So both the bottle itself and the contents are memorable.
June 10, 2026
Reply from Glengoyne Distillery
Thank you for your wonderful review Julian! We're delighted that Glengoyne holds such special memories as the first distillery you visited.
It's lovely to hear that the engraved bottle arrived quickly and helped make your son's wedding gift even more meaningful. We hope both the whisky and the memories it represents are enjoyed for years to come.
Slàinte Mhath!
The Glengoyne Team
Great whisky - prompt delivery
A favourite distillery / a favourite whisky. Great delivery
June 10, 2026
Reply from Glengoyne Distillery
Thank you for your kind review Mark! We're honoured to be counted among your favourite distilleries and delighted to hear your whisky arrived promptly.
We hope you're enjoying every dram and look forward to serving you again soon.
Slàinte Mhath!
The Glengoyne Team
Good product and very well presented
Good product and very well presented. Will use firm again and recommed them to friends.
June 3, 2026
Reply from Glengoyne Distillery
Thank you Ian for your kind review! We're delighted to hear you enjoyed the whisky and its presentation.
Thank you for recommending Glengoyne to your friends. We look forward to welcoming you back again in the future.
Slàinte Mhath!
The Glengoyne Team
Communication excellent being kept up…
Communication excellent being kept up to date with purchase. Product well packaged and thoughtfully wrapped. Free gift gratefully excepted overall brilliant service.
June 6, 2026
Reply from Glengoyne Distillery
Thank you for your lovely review Paul ! We're delighted to hear that you felt well informed throughout your purchase and that your order arrived beautifully packaged.
It's wonderful to know the complimentary gift was appreciated too. Thank you for your kind words and support.
Slàinte Mhath!
The Glengoyne Team
Excellent service
Read somewhere online that this is the top whiskey to have. And it hasn’t disappointed. Free glasses and a little bottle of 15 year old.
Fantastic!!!
Will definitely order more soon
June 6, 2026
Reply from Glengoyne Distillery
Thank you Jonathan for your fantastic review! We're delighted to hear that our whisky lived up to expectations and that the complimentary glasses and 15 Year Old miniature were a welcome addition.
We truly appreciate your support and look forward to helping you discover more Glengoyne favourites in the future.
Slàinte Mhath!
The Glengoyne Team
The website was easy to navigate
The website was easy to navigate, not being a whiskey drinker myself and looking for a gift I found the notes about each product extremely useful to chose the gift. The item arrived in excellent time and sas packaged for an extremely safe delivery. The presentation is beautiful in tissue wrap that disguises the hidden gem within. Will most certainly be using the website again and 1000% recommend it to anyone looking for that special gift or to just treat themselves.
June 1, 2026
Reply from Glengoyne Distillery
Thank you for your lovely review Vicki! We're delighted to hear that our tasting notes helped you find the perfect gift and that your order arrived quickly and safely.
It's wonderful to know the presentation made such an impression. Thank you for your recommendation, and we look forward to welcoming you back to Glengoyne soon.
Slàinte Mhath!
The Glengoyne Team
Wonderful family run business.
I ordered this whiskey after reading an article about the family‑run business that had just won Whiskey of the Year. The service was excellent — the website was easy to use, and the two free glasses were a brilliant bonus.
I also loved being able to add a personalised message to the bottle, which will make this gift even more special. And to top it all off, they included a free miniature as well.
Their delivery was quick and well packaged, I would highly recommend and will definitely be ordering again in the future.
June 3, 2026
Reply from Glengoyne Distillery
Thank you for your wonderful review Tracey! We're delighted to hear that our award-winning whisky, personalised gifting options, and little extras helped make your purchase so special.
It's especially pleasing to know your order arrived quickly and safely. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Slàinte Mhath!
The Glengoyne Team
Very pleasant experience
Great experience at Glengoyne Distillery lead by Lois.
Great story, great surrounding scenery and great whisky.
June 5, 2026
Unprompted review
Reply from Glengoyne Distillery
Thank you for your lovely review! We're delighted to hear you enjoyed your visit to Glengoyne with Lois.
From the stories and scenery to the whisky itself, it's wonderful to know you had such a memorable experience.
Slàinte Mhath!
The Glengoyne Team
Just love their 15 year old single…
Just love their 15 year old single malt. Bought direct from distillery, arrived quickly, no hassle.a
May 25, 2026
Reply from Glengoyne Distillery
Thank you for your review Paul! We're delighted to hear you're a fan of our 15 Year Old Single Malt.
It's wonderful to know your order arrived quickly and hassle-free when purchasing direct from the distillery.
Slàinte Mhath!
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you Adam for your review! We're delighted to hear your order was dispatched and delivered so quickly.
We hope you're enjoying your Glengoyne and look forward to serving you again soon.
Slàinte Mhath!
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you for your wonderful review Bradley! We're delighted to hear you enjoyed the packaging and that the complimentary gift added an extra touch to your experience.
It's fantastic to know your Glengoyne order was such a positive one.
Slàinte Mhath!
The Glengoyne Team
It is a pleasure to order from a…
It is a pleasure to order from a company that gets everything right. Ordering is easy, you are kept informed about delivery, and it arrives when they say it will. Thank you Glengoyne.
Jan McNair
May 17, 2026
Reply from Glengoyne Distillery
Thank you for your lovely review, Jan. We're delighted to hear that ordering from Glengoyne was such a smooth experience and that our updates and delivery service met your expectations.
Your kind words are greatly appreciated, and we'll be sure to share them with the team.
Slàinte Mhath!
The Glengoyne Team
Great distillery
May 16, 2026
Reply from Glengoyne Distillery
Thank you for your review! We're delighted to hear you enjoyed your visit to Glengoyne.
We hope to welcome you back to the distillery again soon for another memorable experience.
Slàinte Mhath!
The Glengoyne Team
Have visited a few times so know some I…
Have visited a few times so know some I like. Many bottles shown are out of stock which can be a little frustrating would be my only downside.
Ordered on Friday and shipped by monday,which seems good service for a small site.
May 15, 2026
Reply from Glengoyne Distillery
Thank you for your review and for your continued support of Glengoyne. We're delighted to hear that your order arrived quickly and that you found our service met your expectations.
We also appreciate your feedback regarding stock availability. While some limited expressions can sell through quickly, we're always working to make as many of our whiskies available as possible.
Slàinte Mhath!
The Glengoyne Team
Great service
Great service, delivery was swift, well packaged parcel and fantastic whisky!
May 8, 2026
Reply from Glengoyne Distillery
Thank you for your lovely review David! We're pleased to hear your order arrived swiftly and well packaged, and that the whisky hit the mark too.
Your kind words mean a great deal to us.
Slàinte Mhath!
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you for your review Resmi! We're delighted to hear you enjoyed your Glengoyne experience, from the whisky itself to the delivery service.
We truly appreciate your support and hope to welcome you back again soon.
Slàinte Mhath!
The Glengoyne Team
The packaging was great
The packaging was great, well presented and a lovely looking bottle of whisky. Only complaint was the delivery driver left the bottle at the side of my front door in the hedge, should it had rained everything would have got soaked and ruined. it is possible to see my front door from the street therefore the bottle could have been stolen or worse stolen by someone under the legal drinking age.
May 10, 2026
Reply from Glengoyne Distillery
Thank you for taking the time to share your feedback. We’re delighted to hear you found the packaging and presentation so pleasing, it’s something we take great pride in.
We’re sorry to hear about the delivery experience, however. That’s certainly not the standard we expect, and we appreciate you highlighting the concern. We’ll ensure this is passed on so it can be looked into further.
Warmest regards
The Glengoyne Team
The japan affair
Superb service, everything went like clockwork and I wouldn't hesitate to recommend the experience to everyone.
Well done team Glengoyne, fantastic.
April 30, 2026
Reply from Glengoyne Distillery
Thank you for your fantastic feedback Graham! We’re delighted everything ran like clockwork and that you had such a superb experience with us, your recommendation means a great deal.
Slàinte Mhath!
The Glengoyne Team
Ordered a bottle of 15 year old…
Ordered a bottle of 15 year old Glengoyne as a gift on the recommendation of a friend. It arrived promptly and very well presented. Being able to have it personalised was a lovely touch as it was a gift.
May 5, 2026
Reply from Glengoyne Distillery
Thank you for your lovely review Mr Ollerhead! We’re delighted to hear the Glengoyne 15 Year Old made such a special gift, and that the personalisation added that extra thoughtful touch. It’s wonderful to know everything arrived promptly and beautifully presented.
Warmest regards
The Glengoyne Team
Excellent service and the delivery was…
Excellent service and the delivery was packed well and really well presented.
April 5, 2026
Reply from Glengoyne Distillery
Thank you very much for your kind feedback! We’re delighted to hear the service met your expectations and that your delivery arrived beautifully packed and presented, the finishing touches matter to us just as much as the whisky inside.
Warmest regards
The Glengoyne Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.