I was happy that the refund came very fast but unhappy that i didnt realize there was a fee from global blue to do the transaction that i had done at a kiosk by myself. No one at either of the two st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to get refund. No waiting in line, very friendly customer service at both locations (at the border between Italy and Switzerland and Zurich airport). I got notified about every single step... See more
The two shops staff in Bergen helpful over the start of the process. Then clear easy access to submit in the GB blue box at the airport. Finally refund quickly paid into the creditcard used for the pu... See more
The app was very helpful, I went through the line with people which was a pleasant experience. I tried the kiosk however could not figure how to reset the language, minor issue glad the people line w... See more
Company details
About Global Blue
Written by the company
Tax Free shopping starts with Global Blue.
We provide an enhanced yet simple approach to shopping Tax Free. Save time and money and get access to the best brand offers when you shop with us.
Track My Refund
Contact Customer Service
Contact info
United Kingdom
- www.globalblue.com
4.5
Excellent
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was denied refunds
I was denied refunds totaling several hundred dollars after following Global Blue’s exact submission instructions. The processing systems between European countries (e.g. France and Spain) are not connected, so upon exit from Spain, I faced major challenges processing forms from France. As a result, I spent over an hour at my exit point in Spain working with the customs desk to receive the customs stamp on each physical form, I sent the forms in by mail, and yet when the forms were received by Global Blue, they were rejected. After reaching out to Global Blue, they repeatedly told me the decision was final and were not willing to process my refunds.
July 1, 2026
Unprompted review
Reply from Global Blue
Hi,
Thank you for bringing this matter to our attention.
We apologize for any inconvenience or frustration this situation may have caused.
For further assistance, please contact us through our web form: https://cs.globalblue.com/s/tp?language=en_US
We appreciate your understanding and look forward to helping you resolve this matter.
Have a nice day.
Customer Service Team
Global Blue
I still havent go on my account the…
I still havent go on my account the 434.52 Eu or Sfr from Louisa Spagnoli Como which have been paid on June 4th 2026. Further payements are also missing.
I have got the picture of the payement of Global blue taken from the screen from Global blue aerport Zurich.
July 1, 2026
Reply from Global Blue
Hi,
We are sorry to hear this.
Kindly allow our customer service team to help check on the status of your refunds.
One of our customer service representatives will contact you personally and assist you further.
Thank you and have a nice day.
Customer Service Team
Global Blue
Easy process at airport of departure to…
Easy process at airport of departure to scan all doc’s. Immediate response in receiving refunds credited to my credit card used on all purchases.
July 1, 2026
Very quick refund process
July 1, 2026
After checking in your bag, you will have to take baggage with you to the Global Blue counter.
Helpful, understanding.
July 1, 2026
so easy great
July 1, 2026
the prompt action
June 30, 2026
The transaction was easy to carry out…
The transaction was easy to carry out at the airport. The refund was made in two days.
July 1, 2026
Great sales tax service and app
Speed of processing, certainty of outcome, clarity of communication, and great app which meant I didn’t have to fill in a lot of forms or encounter any hassle at the airport as the app recognised my purchases as soon as details were entered by the merchants.
July 1, 2026
Quick and easy
July 1, 2026
Refund process was very quick and…
Refund process was very quick and smooth, which I was impressed and satisfied, but finding the Global Blue counter at the Helsinki Airport was rather difficult.
July 1, 2026
Everything was fine!
July 1, 2026
my experience was very good:)
June 30, 2026
Abusive fees
Abusive fees, they take half of your refund for management of your tax free. When you ask for the paper, wait the cue, and if it needs more controls you need to go to Customs and wait to be revised, all that before flying , Half of your refund??? Abusive service
July 8, 2026
Unprompted review
Reply from Global Blue
Hello,
Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience you experienced during the refund process.
We understand the importance of transparency in explaining our refund procedures, including the differences between card refunds and the actual refund amount on your form. We regret that this was not clearly communicated to you, resulting in a discrepancy between your expectations and the actual refund received.
Our team is dedicated to providing fair and reliable refund services, and we take your concerns seriously. We will review our communication processes to ensure that customers are informed accurately about all aspects of the refund process.
If you may write to us your request via the web form https://cs.globalblue.com/s/tp?language=en_US, one of our customer service representatives will contact you personally and assist you further.
Thank you for bringing this to our attention, and we appreciate your feedback, which will be instrumental in improving our services.
Customer Service Team
Global Blue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.