An excellent company who employ staff that are engaged and smart, just like their products. I own RS6 and with Global T looking after car/me it takes away 99% of worry in case of 'you know what'. Thei... See more
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Global Telemetrics is the billing and monitoring platform for several worldwide vehicle security companies including SmarTrack, Shadow Immobiliser, Clifford, Autowatch and provides OEM solutions to vehicle manufacturers. Monitoring Thatcham Security Certified devices using the latest technology and secure cloud based CRM systems to manage customer information and billing. Global Telemetrics specialise in secure data aggregation and management using off site servers for additional protection. Based 9 miles away from the famous Castle Donington race circuit, in Coalville, Leicestershire, Global Telemetrics provide 24/7 365 days a year support for customers worldwide with staff dedicated to help on all aspects of vehicle tracking and recovery as well as customer and engineer advice. Global Telemetrics have successfully recovered over £90 million of vehicles since inception.
Contact info
Telemetrics House, Old Station Close, LE67 3FH, Coalville, United Kingdom
- 0800 279 6401
- info@globaltelemetrics.com
- www.globaltelemetrics.com
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Replied to 40% of negative reviews
Typically replies within 1 week
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Helpful and Responsive
Everyone I speak to is polite, friendly and very helpful. The company is so responsive to any queries or requests you have. Also help to explain anything you don't understand. Delighted that I subscribe to this service.
The representative was extremely…
The representative was extremely helpful and patient when I had a very simple question being new to Tracking Devices. All points explained clearly
Thankyou
Excellent customer service
Excellent customer service, continued to work and resolve the issue behind the scenes without the customer having to push.
I don't normally do reviews but when…
I don't normally do reviews but when credit due it needs to be shared.
I was sceptical about these car trackers BUT am I glad I did.
On following their reporting procedure they had traced and secured my vehicle within 1 hour.
Would definitely recommend can't thank them enough.
5 stars plus
Thankyou
Sarah good but registering is tricky
Very impressed with Sarah and would have given full.marks ....trying to register has driven me bonkers and so far, I have NOT succeeded,
Ughh ~ how painful?
So painful and will have to try again not knowing why I keep failing.
But ........ ighh Mike
Excellent service by Luke.
Excellent service by Luke.. I have the shadow in 2 of my cars. ..
Emelia was very helpful and resolved my…
Emelia was very helpful and resolved my issue quickly, thank you : )
Absolutely fantastic service from…
Absolutely fantastic service from Sarah! Over and above. I can't thank you enough
Added a new vehicle to my account today…
Added a new vehicle to my account today and ended up not seeing my other two cars but instead saw many others. After a number of hours and many phone calls with many people who couldn’t fix the problem, I got through to Luke who was able to fix it in 10mins. Would have been five stars if I had spoken to Luke on my fist call. Thanks Luke 👍😊
Technical issue dealt with professionally. Thank you.
I had a simple technical issue to deal with and the call was answered promptly and professionally. We quickly went through the options in a logical fashion to identify the source of the issue and this brought me back to the issue I had sort of arrived at myself. Will carry out the re boot and reset and hope to remove the "tech " fault. Thank you . Brad Ten
My issue was dealt with quickly and…
My issue was dealt with quickly and professionally. Took a few mins to help me get started using the app as was not loading my end.
Luke was very helpful and helped me…
Luke was very helpful and helped me through the process, good experience
The tracker is the best money I ever…
The tracker is the best money I ever spent. Got everyone asking for recommendations.
Emelia was friendly ,professional and …
Emelia was friendly ,professional and solved my issues speedily.A big thanks for all your help and guidance
Great communications and service and…
Great communications and service and support for my tracker subscription.
Great product
Great product, superb response and excellent customer service. Love the easy of use of the app and would suggest this product is best in its class in my opinion.
Smartrack iMOB S5 PLUS
Paulina Rosiak @ Global thanks for always coming back to me, it appears you have now left the company as I got a bounce back on the last email, thank you.
Lewis the last fitter/installer, professional, courteous and S5 plus now installed and working, thanks.
The customer service is the best
The customer service is the best, the product works perfectly global Telemetrics are a pleasure to deal with, would recommend to anyone, well done
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