Globelink Travel Insurance Reviews 

1,155
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... See more

Rated 1 out of 5 stars

You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... See more

Company replied

Rated 5 out of 5 stars

This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... See more

Company replied

Rated 5 out of 5 stars

Wish to thank the lady Ms. Tracey for her helping me settle insurance for our travel. She was great in understanding my dilemma using the internet, and helped me proceedd throughout finally... See more

Company replied

Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,155)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to get

Easy to get. What for me was last minute travel for over 8os travel.

December 2, 2022
Globelink Travel Insurance logo

Reply from Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance! Wish you a memorable and safe trip.

Rated 5 out of 5 stars

Friendly staff

Friendly, helpful and knowledgable staff. Website simple, straightforward and clear. Insurance comprehensive and extremely good value. Prices very reasonable. I will most likely be back, next time we travel.

November 23, 2022
Unprompted review
Globelink Travel Insurance logo

Reply from Globelink Travel Insurance

It’s very important for us to hear your views on the buying process and customer experience of Globelink Travel Insurance to help us improve our service.

Thank you for your feedback!

Rated 1 out of 5 stars

Postive reviews for easy to buy. Negative from claimers.

All the positive reviews for this company relate to the ease of purchasing. All the negative reviews relate to their habit of not paying out on claims. My wife had a UTI and was treated by a hospital in Austria costing around 150 Euros. I had an excess of Euros 75, so a relatively small claim. They required documentation from regular GP to certify and detail ANY treatment that she had had for ANY medical condition in the twelve months prior. Try getting that from the NHS. Similarly they require a full report from the doctor in Austria. I understand the need to prevent fraud but this is cynical because they know that the cost of getting this information is higher than the claim

August 23, 2022
Unprompted review
Globelink Travel Insurance logo

Reply from Globelink Travel Insurance

Dear Mr Dowell, we are sorry to hear of your wife’s need for medical treatment while travelling, while we cannot directly handle a claim we may be able to help by passing any information on to the Underwriters for assessment to their appointed claims handlers, if you need our assistance please do email us on globelink@globelink.co.uk

Rated 5 out of 5 stars

Fast and efficiency re-registration…

Fast and efficiency re-registration thanks to reminders from you about my previous year finishing! Thank you several reminders always help)! I hope I never have to use it but that will be the real proof of it - but as I say - I hope we don't talk again until next year!

November 4, 2022
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Reply from Globelink Travel Insurance

Thank you so much for your kind words and we were happy to help! Wish you more enjoyable trips!

Rated 5 out of 5 stars

excellent service

replied almost immediately with the information I required. Thank you

November 4, 2022
Unprompted review
Globelink Travel Insurance logo

Reply from Globelink Travel Insurance

Thank you for your feedback. We always are happy to know you’re satisfied with our services. Wish you many memorable and enjoyable trips!

Rated 1 out of 5 stars

Had a claim with them from February…

Had a claim with them from February 2022 still not resolved, they do not honor their terms and conditions, and customer service is really poor they keep sending you back to the assistance company as not their job to deal with their customers. Will never buy insurance from this company again.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Call quickly answered (no endless time on hold!) by a friendly and helpful operative who answered all my queries and quickly arranged the policy I required. We'll done!

October 25, 2022
Rated 5 out of 5 stars

Globelink has looked after my friend…

Globelink has looked after my friend and myself on our holidays to Europe. The staff are extremely helpful, very pleasant to deal with and knowledgeable. I'm impressed with the efficiency of the staff and company whenever I've phoned for a new policy and when I had to cancel. I don't ever have to wait long on the phone. When I had to cancel there wasn't any problem at all, no fees, no delays just reimbursed my account.
Thank you Globelink.

October 13, 2022
Rated 5 out of 5 stars

Good value

I purchased online - found the process easy to use & follow - compared to other quotes - this was the best quote I received - very good value for an Annual Multi Trip policy

October 14, 2022
Unprompted review
Rated 1 out of 5 stars

Updated review.

Updated review.
Following the start of the pandemic back in 2020 Globelink showed their true colours.
We had a very complicated retirement holiday planned and paid for, of course everything was cancelled.
We received 100% of every transaction we had made. Airline tickets, accommodation in England and Greece, airport transfers, extra health insurance for my illness not covered by Globelink.
Every company knew that we wouldn’t be using their services and gave us full compensation, all except Globelink.
They were unprofessional and slow in the communications we made and finally, and seemingly grudgingly, paid back 50%, using “administrative costs” as an excuse to keep money for something they were never going have to pay out for.
Having used them for years, and recommended them to many people all I can say is AVOID !

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Sorry I shall be brief

Sorry I shall be brief
I was happy ( as one can be at my age ! )
With everything except ONE exclusion re a TIA I suffered 22 years ago and no repercussions I've been on a low dose of statins and regular checks ...it just alarmed me !

September 1, 2022

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