GlowZone Sussex Ltd Reviews 

572
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable service, noting prompt responses and timely arrivals for appointments. Many people highlight the professionalism and friendliness of the staff, who are described as knowledgeable and helpful in resolving issues. Reviewers appreciate the clear explanations and advice from engineers, ensuring understanding of the work performed. The team is also commended for their tidiness, consistently leaving workspaces clean and without mess after completing tasks. Overall, consumers express high satisfaction, often recommending the company for its consistent quality and reliability over many years.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as professional, timely, and efficient.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional assistance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant and helpful receptionist. Engineer arrived at agreed time and offered some helpful advice. He worked tidily and left no mess. He left information about his testing results and an invoice... See more

Rated 5 out of 5 stars

Excellent service. Quick to respond to call and same day emergency call out. Engineer very courteous and kept work space tidy. Cleaned up afterwards. Job took in total nearly five hours... cost very... See more

Rated 5 out of 5 stars

I've used this company for a many years for various boiler related jobs and new radiators. Very efficient and would highly recommend. They turn up when they say, get the job done well and are clean an... See more

Rated 5 out of 5 stars

Alex is always friendly, efficient and very helpful. This time he pointed out that I needed more access to the gas meter than the kitchen fitters had allowed me, and marked out what more needed to b... See more


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Heating Contractor
  4. Boiler and Heating Service
  5. Plumber
  6. Radiator Repair Service

Written by the company

Glowzone Sussex Ltd is the premier, independent gas, heating and plumbing business in the city of Brighton. As the first heating company in Brighton to offer same-day response times to boiler breakdowns, we have paved the way in rapid response. It is this revolutionary service that has earned us an enviable reputation for being a reliable and reputable company. Our team of engineers have over 70 years experience at Glowzone Sussex Ltd alone, working on the diverse range of boilers. We offer a unique level in quality of service, achieved through considerable investment in our systems and dedicated staff. As well as offering annual gas safety inspections and boiler services at competitive prices, we are Platinum Accredited Installers of Worcester Bosch, and are able to offer comprehensive warranties of up to 12 years on our quality boiler installations and provide free, professional no-obligation quotations upon request. To help spread the cost on a new boiler we can offer 0% interest free credit over two years with Novuna Finance. To find out what other options are available, please visit our website for more details: www.office@glowzone.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(572)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

The engineer is very polite then straight to check our boiler, he works very efficiently. I am happy with the service.

September 24, 2025
Rated 5 out of 5 stars

Boiler service

I've used Glowzone for boiler services for years. They are always thorough, friendly, reliable and helpful.

September 24, 2025
Rated 5 out of 5 stars

I have several Buy To Let properties…

I have several Buy To Let properties all over Sussex, but only one in the Brighton area and these guys will recommend to me a few years ago and I’ve been servicing my boiler and providing gas safety certificates. Very easy people to book appointments with, always visit on time and represent a fair price in comparison to other plumbing firms I use around the County.

September 16, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick to respond to call and same day emergency call out. Engineer very courteous and kept work space tidy. Cleaned up afterwards. Job took in total nearly five hours... cost very reasonable. Would highly recommend and most certainly will use again if needed. S. Jenner

September 4, 2025
Rated 5 out of 5 stars

GowZone is highly recommend

We have been using GlowZone for 15 years, they are always friendly and professional and go the extra mile when required. I highly recommend them.

September 11, 2025
Rated 5 out of 5 stars

Alex

Alex is always friendly, efficient and very helpful. This time he pointed out that I needed more access to the gas meter than the kitchen fitters had allowed me, and marked out what more needed to be cut away.
They came back today and have cut a bigger hole, according to Alex's instructions.

September 3, 2025
Rated 5 out of 5 stars

Great Company

Glowzone have given me an excellent service over many years, looking after my rental property with boiler services and landlord certificates.

August 22, 2025
Rated 5 out of 5 stars

More than a good service

Alex (I think) came on time, was very friendly and was very good at explaining things. In particular, I was having a problem last winter with the radiators and he gave very useful advice about rebalancing which I shall be following up with Glowzone in the autumn

August 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look