First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Delivery agent didnt even bother to ring the bell or try to delivery the package. he happily routed it to a packet shop where as I had to take permission to stay home so i can receive the importan... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
Company replied
Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
No information about adress?
Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
April 28, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
The second time around that they fail…
The second time around that they fail to deliver at our new home. With other Companies we haven’t had any trouble but GLS seems to not find out Adress!!!
April 27, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
As always GLS can't deliver anything to…
As always GLS can't deliver anything to me.
April 23, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards
I paid €18 for the package to go to…
I paid €18 for the package to go to Italy and they sent it to the wrong address. After my unsuccessful calls and emails, they returned the package to me without even informing me.
April 18, 2026
Unprompted review
Reply from GLS Germany
Hello Parcel Lover 📦,
Nice to hear from you. 😊 To protect your privacy, we are unfortunately unable to reply to you directly here.
If you are referring to a delivery within GLS Germany, please contact our colleagues by mail at service-trustpilot@gls-germany.com. If you live in Italy, please contact our colleagues from GLS Italy by mail at customerservice@gls-italy.com.
Please describe your situation again and don't forget to include your account name, the parcel number and the full delivery address. 📧
Warm Greetings from Germany. 💙
Beschwerde/Complaint
On April 8th, a store in Spain shipped a parcel to me via GLS.
On April 13th at 1:45 PM, both the store and GLS Germany informed me by email that the parcel had been delivered to my address. However, when I returned home around 6 PM, there was no parcel and no notification card.
I immediately began searching for my package. I live in an apartment building with five neighbors, all of whom I have known for 13 years. I asked each of them whether they had received or seen my parcel. All of them confirmed that they had not.
On the same day, I contacted customer service, but I could only reach an automated assistant (“Thea”), which repeatedly failed to recognize the parcel number correctly. There should be an option to enter the parcel number via the phone keypad, especially for accessibility reasons.
I called customer service again on April 14th (twice), April 15th (twice), and April 16th.
In the meantime, I visited two GLS parcel shops in my area (including the nearest location twice), as I had a similar issue in October 2025. At that time, a customer service representative was unable to locate my parcel but suggested that I visit the nearest GLS parcel shop. Unfortunately, this time the parcel was not found at any of these locations.
During my most recent call with customer service, the representative did not allow me to fully explain the situation. He interrupted me repeatedly and stated that he could not help me, claiming that I had created an account on February 22, 2025, and selected the “Haustür delivery” option. When I tried to clarify the situation, he abruptly ended the call. I have a recording of this conversation.
I found this interaction unprofessional and inappropriate. According to the representative, the parcel was left in front of the main entrance of the building, which is only a few meters from the street. He suggested that neighbors or their visitors might have taken it.
In my understanding, “Haustür” refers to the door of my apartment, not the building entrance. After this conversation, I attempted to verify whether I had indeed created such an account. I do not recall receiving any GLS parcels in February 2025. When I accessed the account, it contained no shipment history, only the “Abstellerlaubnis – Haustür” setting. This situation is very unclear to me, and I have since closed the account.
Additionally, I did not receive any follow-up email regarding my case, despite being assured on April 14th that I would receive a response.
Overall, I am very disappointed with the handling of this situation. I hope the store in Spain will be able to assist further, and I would strongly advise against using GLS for future shipments.
April 17, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
toll.......
April 17, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦
schön, dass du dir die Zeit für so ein positives Feedback genommen hast – das bedeutet uns viel! Danke für deine tolle Bewertung! 🌟
Liebe Grüße 💙Dein GLS Germany Kundenservice
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
The delivery service is very…
The delivery service is very dependable, and the prices are great. I usually pick up my parcels from a locker, which is really convenient.
March 10, 2026
Unprompted review
Reply from GLS Germany
Hi Parcel Lover,
It's great that we were able to make you happy with the delivery. We hope to crack the 5 stars next time! 🤗
Sending warm greetings. 📦
Very easy process
April 15, 2026
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
Expect lies, delays, and frustration
Often makes no attempt to deliver the package and just lies about having attempted. Expect lies, delays, and frustration
April 10, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Super easy.
April 13, 2026
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
danke für dein Vertrauen. Wenn du zufrieden bist, sind wir es auch. Vielen Dank für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
Two days has the package been delayed!.
Two days has the package been delayed!.
And how did the package end up un Denmark when the delivery address is in Germany?
April 10, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
easy and fast
It was easy and fast and it gives you the possibility of changing the language to english for non-german speakers
April 10, 2026
Reply from GLS Germany
Hi Parcel Lover,
It's great that we were able to make you happy with the delivery. We hope to crack the 5 stars next time! 🤗
Sending warm greetings. 📦
So bad embarrassing app and service all…
So bad embarrassing app and service all they do is lying "delivery btw 24 and 48 hours" I've been waiting for my package for days
This buisness is a fraud close the damn buisness
April 9, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
These guys suck so much
These guys suck so much. They be playing with me . Everyday ur delivery is getting delivered today for 3 days I've been waiting!
So inconsistent and they dgaf
April 10, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Very good sir
April 10, 2026
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
It is too bad Company
It is too bad Company
No trust with this Company
April 9, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.