First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Delivery agent didnt even bother to ring the bell or try to delivery the package. he happily routed it to a packet shop where as I had to take permission to stay home so i can receive the importan... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
Company replied
Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been waiting for my parcel for over 3 weeks
I have been waiting for my parcel for over 3 weeks now. GLS could have delivered it the same day they received it, but instead they rerouted my package from the Netherlands to the UK, then to Germany, and now back to the Netherlands again. Apparently my parcel is enjoying a European vacation while I’m still waiting for it. Human logistics. A magnificent collapse of common sense.
Customer support is basically nonexistent. No useful updates, no real help, and absolutely no transparency about what is happening with my package.
This has been one of the worst experiences I have ever had with a delivery company.
_________
Seit über drei Wochen warte ich auf mein Paket. GLS hätte es direkt nach Eingang zustellen können, stattdessen wurde es völlig sinnlos von den Niederlanden nach Großbritannien, dann nach Deutschland und wieder zurück in die Niederlande geschickt. Ein Paket auf Europatournee. Fehlt nur noch ein Selfie vorm Eiffelturm.
Der Support ist praktisch nicht existent. Keine hilfreichen Informationen, keine echte Unterstützung und keinerlei Transparenz darüber, was eigentlich mit meinem Paket passiert. Für einen Paketdienst ist das wirklich enttäuschend.
Definitiv eine der schlechtesten Erfahrungen, die ich je mit einem Versandunternehmen gemacht habe.
May 28, 2026
Unprompted review
Reply from GLS Germany
Hey Paketliebhaber: in 📦,
es ist großartig, dass du dich bei uns meldest. Um sicherzustellen, dass deine Privatsphäre geschützt bleibt, können wir leider nicht direkt hier antworten.
Doch keine Sorge, wir haben eine geniale Lösung parat: Schick uns einfach eine E-Mail an: service-trustpilot@gls-germany.com.
Teile uns neben einer kurzen Beschreibung bitte auch deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und natürlich deine Postleitzahl mit.
Wir sind voller Energie und Tatendrang, um dein Anliegen so schnell wie möglich zu bearbeiten – nach Erhalt deiner E-Mail bekommst du innerhalb von 36 Stunden eine Antwort von uns. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause.
Liebe Grüße Dein GLS Germany Kundenservice 💙
Ganz easy..
May 28, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Very bad service
May 28, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
What a farce (UPDATE: IT GETS WORSE)
UPDATE, 02.06.2026:
Now they won't even touch the package. It just sits in the parcel centre in Wesel, no attempt to deliver it today after the screw-up they did yesterday. I can't believe it. How is this company still getting customers!?
UPDATE, 01.06.2026:
The delivery tracking got updated! Package to arrive TODAY!
I wait outside my door, fully expecting a no-show, and GUESS WHAT: It was a bloody no-show!
Less than 2 weeks ago I asked for the package to be routed to a pick-up place. This info disappeared from the tracking due to all the problems (like the re-routing to the UK) which happened with the package.
Now, if I were to assume that is the cause for the no-show: Their OWN WEBSITE said the pick-up place opens at 10:00 in the morning, yet the delivery was attempted at 9:20!? How is this company even still in service if they can't even SEE THEIR OWN INFO LIKE THAT?
If I could, I'd award this company -5/5 stars for this. I will NEVER, EVER recommend anyone to even WAIT for a package once you see "GLS" as the carrier.
ORIGINAL REVIEW:
An absolute, bloody farce.
A package which was meant to go from the Netherlands to Germany just ended up in the UK, for some unknown reason.
Then, when it was finally sent to Germany, it was stuck in customs due to a missing invoice, and since then it's doing circles in the parcel center at Neuenstein.
Contact via the contact-form on the website: No response after a full week (email only) and no response again after 2 days (now with included phone number). The hotline I could find via Google just has an automated voice telling you what you can read on the website and then just hangs up. Zero way to reach an actual human being.
If I ever see a delivery coming via GLS, I'll contact the seller and make sure they know the absolute mistake they've made.
May 28, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
extra fast!!!!
May 27, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für dein Feedback. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Packaged delay with no explanation
A delivery that was meant to take 2-3 work days to deliver has turned into a week long wait where I am not able to get any explanations as to why my package was delayed and when it will be delivered.
Horrible service.
May 27, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
my package has been sitting at their…
my package has been sitting at their depot for over a week. my initial request to deliver to a drop off point was acknowledged in the tracking history, but some days later just forgotten again. a blind man would have better chances at darts than trying to contact the support. telephone line is non existent, email just responds with "what is the delivery address" (had to give it in the form anyways, no?) and i am expecting my package to come heavily damaged or with the contents stolen. next time i will fly over to the usa to pick up my order, instead of having to go through gls.
May 27, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Excellent delivery and support
Excellent delivery and support. Far better that many of your competitors and I have informed the seller of such.
Thanks!
N Stripling
May 27, 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice"
Super easy..
May 27, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice"
very sexy very sexy very sexy
May 26, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Unprofessional | Liar | Avoid GLS if you dont want to destroy your business's reputation
I am extremely disappointed with the service provided by GLS. Despite being at home the entire time due to working from home, my package was never delivered. Instead, I repeatedly received false notifications stating that “the recipient was not available.” This is simply not true.
Even though I had clearly provided alternative delivery instructions (including permission to leave the parcel at my doorstep), the delivery was still not attempted successfully. This happened twice, which shows a clear lack of effort and reliability.
As a result, I am now forced to travel far outside the city to collect my parcel from a depot, which is completely unreasonable and not feasible due to time constraints. This has caused unnecessary stress and disruption.
Basic delivery instructions are ignored, and accurate delivery attempts seem not to be properly made.
May 26, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Worst delivery Service
Worst delivery Service.
Been waiting for my delivery that should have come weeks ago, but they rerouted it from Netherland to the UK and than to Germany. But even while in Germany no updates to the state of my Parcel. Their website doesnt give you much of any information at all too since they rarely update it anyway. Maybe bcoz they are actually not even trying to deliver.
May 25, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
if possible one star
if possible one star, sent my package from netherlands to england then to germany and after more than a week im still not able to pick it up as it is stored in a parcel center in germany.
May 23, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Two days marking as TODAY and no deliver
May 22, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
GLS did not even try delivering neither…
GLS did not even try delivering neither to my original home address nor to the parcel pickup location they proposed on their website. Package status is just changing to "The parcel has reached the parcel center" everyday at 5:35. Then they "attempt" a delivery and fail with stupid messages like "The parcel could not be delivered as further address information is needed." (really? to location you proposed yourself and allowed me to select?)
May 22, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Logistics? We don't do that at GLS
I have been waiting for over 14 days for my parcel. GLS might be cheaper than DHL, but they're insanely worse too.
Their tracking is a complete mess. The sender gave me a tracking link, which led to one GLS tracking page, but GLS also has a second, completely different tracking website with different information. Why does a logistics company have two tracking systems that don't even agree with each other? One showed me a delivery window of 09:30-11:00, the other said "delivery on the next working day" - and has been saying that since last Thursday. That's six "next working days" in a row now.
To top it off, the parcel history makes no sense at all: it was dispatched from the Netherlands on the 15th and then somehow ended up being dispatched from the UK on the 19th. My parcel is going from the Netherlands to Germany. Why is it taking a detour through the UK? This isn't logistics... this is embarrassing.
May 21, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Useless and incompetent
Useless and incompetent. How do you ship a ton of Steam Controllers from the Netherlands to the UK, instead of the actual country it was supposed to go?
May 20, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
It gives you options to chat to the…
It gives you options to chat to the driver and a more set delivery time.
May 20, 2026
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.