GNC Reviews 246

I ordered a product 12/19/25. 4-5 days later I receive an email notification advising the product had been delivered when it had not. I immediately called GNC's customer service, aired my grievances, and was asked to wait an additional 48hrs for the delivery as sometimes, carriers will mark product as delivered when it's actually in route. This made no sense to me, but I complied. 48hrs passed, still no product. I tried calling their customer service a 2nd time and was unsuccessful in getting through after trying 3-4x. I then activated their chat line and chatted with someone named Wilfredo. He said they needed to investigate the matter since the product was marked as delivered. After telling Wilfredo the product was NOT delivered several times, he disconnected our chat. I then circled around to the BBB to lodge a complaint. 24hrs later I get an email from GNC stating the item had been reshipped. However, 5 minutes post receipt of that email, GNC sends another one stating the item was out of stock and the order is cancelled. No discussion about a refund. I again tried calling GNC, can't through again so I opted to activate their chat line. Spoke with a JoAnn 12/29/25 who apologized and assured me a refund within 1-5 business days. It's been 5 business days, still no refund. I tried calling GNC and still could not get through. Dead air each time I tried. By this time, my thought is that GNC blocked my calls. I had my sister call on a 3 way line and coincidentally, got through. I spoke with an Angela and she apologized as she had no record of my prior chat with JoAnn but assured me the refund will be given in 1-5 business days. That call was the morning of 1/3/26. I am beyond drained. GNC essentially advertised a product for sale on their website that they knew wasn't in stock to make illegal profits. I will never do business with this company again.

If I could give negative stars I would! Customer service FAILED miserably. 3 weeks to receive part of my order that I had to call and complain about not having. In the end I will not be receiving the rest of my order because I was told the system would not allow it…. IT IS IN STOCK! Do yourself a favor don’t pay for pro access and don’t order online, they can’t do their part!

Gnc in odessa tx in the music city mall has changed my life it's a great place the employee are very friendly and helpful. I love the lean shakes fish oils and vitamins.they have greats deals.

Started using GNC creatine from last one month and I have seen changes in my strength and physique.everyone should try at once

I went to purchase selenium at the store located at 7309 East Independence Blvd in Independence Square. I read the ingredients and noticed silicon dioxide and went right back in expecting a full refund.
I did not even leave the parking lot returning less than four minutes after purchase. The manager Adam hands me a ten dollar bill. The RECORDED TRANSACTION shows me handing him a twenty dollar bill. He proceeds to talk for over THIRTY MINUTES offering convoluted math to justify NOT GIVING ME A FULL REFUND. He called me IGNORANT several times ASKED ME TO LEAVE HIS STORE THREE SEPARATE TIMES HOWEVER HE REFUSED TO CALL THE POLICE. GET IT? I told him repeatedly I was entitled to a full refund. Based on his blatant disrespect and arrogance I concluded he must do this on a regular basis. After he realized I was NOT going to just walk away, he decided I would in fact receive an additional $6.08 because I REFUSED TO BE OUTRIGHT ROBBED WHICH I WAS ANYWAY BECAUSE HE REFUSED TO GIVE ME $3.92 which would constitute a full refund. I WAS INSULTED REPEATEDLY AND IGNORED REPEATEDLY
IT WAS A VERY HORRIFIC VERY DISRESPECTFUL EXPERIENCE AND TOTALLY UNCALLED FOR AND VERY UNPROFESSIONAL IN THE EXTREME. I may be a disabled veteran but I did NOT DESERVE TO BE TREATED AND TALKED TO LIKE THAT. Consequently I filed a complaint with the Better Business Bureau as well as the District Attorney and Consumer Reports. The ENTIRE TRANSACTION INCLUDING INSULTS AND VOICE RAISING HAS BEEN SEEN BY THE ABOVE AGENCIES. They were appalled and disgusted and rightly so. I just want the $3.92 that Adam withheld from the transaction. When I asked for it He said he was done talking to me and went to assist other customers. The Freedom of Information A CT will make the recorded transaction PUBLIC.
My family has had an attorney contact FOUR TELEVISION STATIONS HERE IN CHARLOTTE AND THEY HAVE COPIES OF THE TRANSACTION. I was going to that location BEFORE HE WAS HIRED THERE. NEVER A PROBLEM. To have BLED THE GROUND IN A FOREIGN LAND IN DEFENSE OF THIS COUNTRY ONLY TO BE TREATED LIKE THIS... THE BLANTANT ARROGANCE AND DISRESPECT WAS EGREGIOUS AT BEST. NEVER BEEN TREATED REMOTELY LIKE THIS AT THAT LOCATION. TO HAVE TO TALK FOR OVER 25 MINUTES FOR A REFUND FOR A PROUDUCT I PURCHASED AND RETURNED LESS THAN FOUR MINUTES LATER. Again the reason was because the product contained silicon dioxide.
I am of the impression that Adam the manager has made a SMALL UNTAXABLE IMMORAL FORTUNE BASED ON MY INTERACTION WITH HIM TODAY.
THAT IS ALL. HAVE A NICE DAY PEOPLE.

Lost item from order, customer service is a joke. Filing chargeback with credit card now.

Taste is very bad not able to eat .
Waste money and I cancelled my order before despatch my order but contact support or chat bot whatsapp everything no support, after asking cancel my order, and now I received my order and fake froud and maltadaxtine use in this product, never buy from GNC

I should have read Trustpilot before ordering from here. I ordered and the same day they send me the tracking number. After 5 days any update the item was pending to ship, I contacted Customer Service and they was rude they said the problem was usps and give me a $5 dollar discount without let me talk they end the chat!! unfulfilled orders, lack of responses to inquiries, and unhelpful or rude representatives. I agree

Absolute atrocious customer service twice now. Here’s the shortest version:
Order placed 6/21/25
Shipment totally went missing and I sent an email asking what is going on on 7/1/25.
Finally got a response on 7/6/25 saying that the order is missing and telling me they would send me replacements. But, once again, customer service fell apart and I never heard anything back from them and never got a shipment. Sent ANOTHER EMAIL asking them what is going on on 7/11/25…. No response at all. Just order from someone else. This is a waste of time trying to get gnc to follow-through on their end of the deal.

I’ve been a loyal GNC customer for years — from my time living in Montreal all the way to Toronto.
GNC was always my go-to place for high-quality supplements, especially their protein powders, which not only had amazing flavor but also delivered real results.

I was truly saddened to hear that GNC is shutting down its operations in Canada.
It’s heartbreaking to witness yet another trusted brand disappear from the Canadian market.

I really hope there will still be a way to order GNC products from the U.S. without excessive import fees.
GNC will definitely be missed by many of us who relied on their consistency and quality.

I had a package stolen off my porch and GNC is refusing to refund my money. Seriously? This is a basic thing to do now considering porch theft is up, and people will follow FedEx trucks around. What a joke.

Worst customer service ever. I placed a several hundred dollar order June 3 and paid for expedited shipping. They didn’t even ship until June 10th after I inquired where the package was. I was offered 5 dollars for my inconvenience. Now that I need to return it because it arrived too late, they will not issue a return shipping tag, I have to take time off and actually go to a store. Do not buy from GNC unless you want to be ripped off.

My son is a GNC customer.
Two times now, about a month apart, GNC charged his debit card without his authorization.
Has anyone else experienced this?

Hi, i placed an order for collagen powder, for which i already paid the amount. Now today, I received a call that the amount got stuck and you will have to pay the amount again and it will be refunded, and i paid again, then they say you go to google pay, click on the pay button and out a code 14568, and your amount will get refunded, which o refused to do for an obvious reason that i would not out code at the place of pay because the amount would get deducted; so basically it was a fraud call; now I want to understand whether ot was from your team or somewhere else, and I paid double amount now because of this, and when can I expect my product to be delivered now?

worst experience with his cs mane complaint karu hai 1 months ho gye gainer order kiya us ka taste itna bekar jase cough srup i don’t recommend ki mt leyna bikul bhi in ka cs us se berkar hai koi bhi relpley nhi bas all time ye hi holtey hai 48 wait karo jase rebooot reply krta hai thik vase hai and itni beakar company hai review bhi delete kr deytea hai apni website se ye

Order product 5/23/25 and paid $19.99 for overnight. It is now 5/29/2025 and still haven't received. The checkout is misleading. it can't be called overnight if it takes over a week to get. USPS say it hasn't received the product to be delivered as of 5/29/2025.

I had high hopes for GNC when I placed an order for $180 worth of supplements as a gift for a friend who had just moved to Nashville, TN. With the discounts I had accumulated, my final out-of-pocket cost was $121—a fair deal at the time. However, what followed was an unfortunate and deeply frustrating experience.
The initial shipment never arrived. To their credit, GNC reshipped the order as a courtesy, which I sincerely appreciated. However, when this second shipment also failed to reach its destination, things took a frustrating turn. Despite GNC purchasing insurance for the package, they directed me—the customer—to handle the claim filing. This was surprising and disappointing, as I was not the sender and had no direct involvement in the insurance process.
Following their instructions, I turned to USPS, the delivery carrier, and spent days uploading all necessary documentation. After much effort, USPS confirmed I had a valid claim. However, when attempting to submit it, the USPS website repeatedly failed, preventing me from finalizing the claim despite multiple attempts.
At this point, I’ve invested over three hours of my workday and nearly a month of waiting, only to be left with no resolution. GNC, instead of taking ownership of the insured shipment they sent, has left me to absorb the financial loss. Not only is my friend still without the intended gift, but I’m also out $121, valuable time, and a lot of frustration.
While I recognize GNC’s initial goodwill in reshipping the package, their refusal to take responsibility for the insurance claim has left me feeling abandoned as a customer. I had trusted them to ensure my purchase was secure and properly handled, but that trust has unfortunately been broken.
I truly hope GNC re-evaluates its approach to insured shipments, placing more priority on customer resolution rather than pushing unnecessary burdens onto the buyer.

Large variety,very quick in and out. Pro rewards is absolutely worth it. Never had any problems in the 4 years I've been steady buying their products until today. Small mix up but still almost $100 i thought was gone... Alejandro with customer service helped me fix it in just a few messages! Thanks so much! I love this store!

I purchased quite a large order and immediately received the confirmation number. After a week, I checked for a shipping update and saw it was still processing. A week later, it showed the order was still processing, after which I called, and the person who told me it had been cancelled immediately after purchase, and I was never notified. I then attempted to re-order the product numerous times over the next few days and was declined every time despite using different payment methods. I called again and was told my account was frozen due to suspected fraud. He told me I would receive an email within 24 hours notifying me that my account was re-activated. 72 hours later still no email to be found. I began to log in to a different account in an attempt to finally order the products, and have requested 3 password resets, and 20 minutes later have still received nothing. Terrible service, they have officially lost a $100 plus order of business and likely all further purchases.

Almost impossible to get help with these people. I was able to reach someone online named Karen who was completely useless and stopped answering me after our first message. I emailed 3 more times and was ignored until I called the help line. I reached someone over the phone from the help line who noticed I have been trying to get help for 2 weeks and was then ignored by the online customer service rep who replied to me. She said she felt bad and was sorry after I asked how to make formal complaints against their online workers and was refunded my order yesterday.
This is the worst supplement company I have ever had the misfortune of ordering from.
Don’t do it to yourself.