Go-Electrical Reviews 

25,981
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Did not initially receive a confirmation e mail,and began to think I should not of ordered from them.HOWEVER 8.00am next day my new Dyson V8 arrived.Great price,and next day delivery AMAZING

Rated 5 out of 5 stars

we ordered a Dyson V8 Absolute EXTRA Cordless vacuum cleaner complete with with 7 attachments on Thursday and it arrived just as described the next day, a good product at a great price and very fast... See more

Rated 5 out of 5 stars

Phone calls made before buying our Dyson vacuum (to confirm what accessories were included) were very promptly answered and both people we spoke to were very helpful. Kelsey even called back 5 minut... See more

Rated 5 out of 5 stars

Our old Dyson died and we decided to buy new one. Go-Electrical was much cheaper than anyone else. At first, Paypal wouldn't work so I rang the company and got an instant response. The gentleman s... See more

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

Go-Electrical is a partnership between a leading North-East England electrical retailer established for over 80 years and a modern e-commerce outlet offering the best of experience and knowledge on a wide range of electrical products from some of the world's leading brands at low prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,981)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Real customer service run by people not AI

I cannot speak more highly of my experience of this company. I had inadvertently ordered the same item twice. Before I had even realised this myself, Kelsey, from Customer Services, had tried to ring me to verify and, when unsuccessful, had emailed me too. I've recently had a very poor experience of a company delivering 'customer service' only through Ai. Kelsey beats Ai hands down! The item arrived next day and was the best price I could find anywhere on the internet for it. Wonderful.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Ordered the television on Sunday and it was delivered for free two days later on Tuesday. Very pleased with the price and quality of the television. Well done Go-Electrical.

October 26, 2025
Rated 5 out of 5 stars

Go Electrical had best price for my new…

Go Electrical had best price for my new Dyson so I ordered and was delivered two days later. First class product, Prompt delivery, good communication with Go-Electrical and very efficient. An easy efficient process throughout. Thank you.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best Price and GREAT Customer Service

I have no hesitation in highly recommending Go-Electrical. What a "find" .... I was looking online for a Dyson v12 Detect slim Absolute Cordless vacuum cleaner and found just the model I wanted £170 LESS than most top names online!
I ordered it Monday 7th July, and it was delivered to Seaton, Devon on the 8th. That's what I call good service!
I must also state that their Customer Service staff were speedy in getting back to me with my query before purchasing. They rang back after five minutes, as promised. (Spoke to Kelsey) When we need anything electrical we shall have no hesitation in using this excellent shop again.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Customer relations…

Ordered on-line on Saturday 5th July a Sebo X7 cleaner. On Monday received an e-mail saying it had gone out of stock, but was offered an upgrade Sebo cleaner at no extra cost. I accepted and the cleaner arrived at 9.00am on Wednesday 9th July. Excellent service and customer relations. I will not hesitate to order from Go-Electrical in future.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service as always

Fantastic customer service as always! Ordered an air-con unit today for my pregnant daughter who is struggling with the heat. Called up to request delivery date and the team immediately ensured that the unit went out of the warehouse the same day!! Can’t thank them enough! Same air con unit as mine, which I also bought from them a few years ago: the de longhi N82 ECO. Great unit very cool and quiet.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent people to deal with.

Approximate delivery day slightly delayed but Go Electrical phoned me , explained why and apologised.
This was not a problem as delivery date was not an issue for me. New date to suit me was agreed and delivery received on time.

February 11, 2025

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