Goadsby Reviews 45

We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.

Goadsby Estate Agents in Wimborne helped me find my new flat and were friendly, professional, knowledgeable, fair, and always quick to respond my questions. In particular, Freddy P was brilliant, from start to finish.
I highly recommend this company.
Thank you, Freddy. Thank you, Goadsby.

Absolutely loathe this company. They treat tenants like dirt.
I will never ever deal with them again they and their staff are the worst of all real estate. Avoid them like the plague!

An EXCELLENT service provided by all.

We had previously marketed our property with another more glossy agent in town, but their failure to communicate effectively and identify a non-buyer despite us constantly pointing out the warning signs and not being taken seriously resulted in us taking our business to Goadsby.

We were not disappointed, and Goadsby rewarded and vindicated our decision to move the business to them.

I would like to thank all the Swanage Goadsby office staff for managing our house's sale so quickly and smoothly. The whole process from publishing to completion, took just over 7 weeks.

They took on board our desire to only allow buyers who could proceed to view the house and avoid buyers who use a notoriously slow local law firm

Despite us being 8000 miles away in the Philippines with an 8-hour time difference Noah and Ollie moved the whole process along at pace and kept us very well informed. Even at weekends, Josie in the lettings department stepped in to maintain the continuity. An excellent show of teamwork.

Even on completion day, the whole team combined to kindly personally load a couple of large and heavy shipping crates into their cars and relocate them to the office store when it became obvious the shipping company couldn't collect them before completion.

It is when a team go above and beyond the normal call of duty to ensure a sale goes smoothly that you know you have chosen the right company.

Thanks again to everyone.

We’ve had a horrible experience selling our house through them. These last 6 months have apparently been boom sales time in Swanage Dorset but despite this Goadsby have managed to bungle potential sales, play one buyer off against another and push away the interest that had been there. Savills in Wimborne contacted me several times offering to sell our property and could not understand why it wasn’t sold. It’s not been sold because Goadsby have a one size fits all standardised approach, never keep the continuity of staff dealing with a particular matter. Use inexperienced staff who have no people skills, allowed their sales manager Gavin to insult and bully us. I cannot believe what an absolute disaster they have made of what should have been a simple sale. Plus they’d put up ‘under offer’ before any checks has been done. Then refused to listen to us and went their own way. And blamed us went it went wrong. Through them a perfectly good sale has been lost. Gutted.
As another negative review said: “ they will let anybody into your house”. They allowed one potential buyer to take loads of photographs and have not done anything when we asked them to be deleted. GDPR laws and the 2018 Act mean nothing to them. Use an online agent: anything, but seriously avoid them.

Wareham lettings were useless. They have no concept that an empty property is losing money. They took far too long to do the referencing for me and then still expected me to pay the full amount of their bill. (I didn't.)
They employ juniors who have no idea what they're doing.
If you're a landlord, go elsewhere.

This is a fantastic agency who work hard and ethically with you the client in mind. They are understanding and intelligent and I would definitely use them again if I move home.

Keep up Goadsby! It’s 2022 and customers matter. Revolting company. Mean, unfriendly bullies in all aspects. Misrepresentation of facts. Underhand and sly. Shockingly poor.
Having read their replies to other one star reviews, it’s clear they do not learn from their mistakes. Never once did I receive an apology for the appalling treatment I received as their customer. Plenty of wonderful Estate Agents out there. Use them!

I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.

I rented a property in bournemouth town centre through goadsby and stayed there for 6 years. Throughout this time we had occasion to contact both Mathew Bewley and in the last few years Alex Gould.
Both were very professional and diligent mediators in getting contractors and landlord together to solve issues and maintenance.
It was always a pleasure to talk to them both over the phone/ email and always quick to respond/ resolve.
I have absolute confidence in this company as managing agents and only wish they were my new agents . Unfortunately all agents are not cast the same.

If your looking to rent or have your property managed this would be my first choice

We bought an apartment recently in Bridport with Goadsby (Bridport branch) remotely from London.

George Ffoulkes, the branch manager, handled the transaction.

Nothing was too much trouble to do, from arranging a viewing with 30 minutes’ notice on a Saturday to being available to go up to the apartment to check measurements and to let tradespeople in for estimates.

The transaction went through in 5 weeks largely thanks to George’s professionalism, knowledge, attention to detail and fast turnaround time.

George is very pleasant to deal with and I would highly recommend George and his team.

We rented a property for a year located in Poole via Goadsby (Poole Branch). Claire Martin from Poole branch is very professional and helpful. She is also friendly, responsive and well experienced in handling things. We would recommend anyone working with Goadsby.

We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D

We could not be more satisfied with the service provided by Goadsby, specially Darren S. who has been
an absolute star during the tedious processes of moving into a new work space. Thank you very much.

Wanted to view a property last week and had to chase the office as jo response to on line contact, then to be told an offer had been put in, not accepted at that time. This week booked to view another got to the property and had acall to say the offer on it had been accepted. I have more business accuman in my little finger than they have put together..

Bought a property through the Ferndown Office, really good communication, would recommend this office.

Gazumping Goadsby decided to show the property which we had agreed to purchase to another buyer although we had already undertaken and paid for a survey
Avoid Goadsby at all costs they cannot be trusted

Incompetent.
We had the misfortune of buying a property using the estate agents Goadsby Southampton. At no point were we told the property was a leasehold house not a freehold. Either they were unprofessional enough to not know or did not care to find out, I find both of these options unsatisfactory.

We felt badgered throughout the process, By completion day I was so unbelievably stressed I could not bear taking phone calls from them.
The phone calls we received made me feel guilty that I wasn’t doing enough. Conversations were always lengthy and hard to follow. I sometimes just could not understand what we were being asked to do. The phone calls were on the verge of harassment.

We were asked to call my bank, to get them to email confirmation that the deposit funds would be released to the solicitors within 2 working days. When I called the bank they said that it violated the data protection act. It felt like they had no idea what they were doing. Why they asked me to do this shows this.

On the Tuesday before we were due to complete and exchange (Friday), we were told for the first time that if it did not happen on Friday then it would not happen for another month as someone in the chain has a hospital admission. We thought we were merely aiming for this date, not that it would delay the process so much.

I have email threads that just keep asking the same question to me. I kept answering as best I could and asking for clarity of what they wanted but they just asking the same question over and over.

The conveyancer they recommended were incompetent too.

Goadsby Estate Agent Wimborne have been everything I hoped for in an Estate Agent. Informative very professional and they have accompanied every viewing.
I cannot praise the team enough and would thoroughly recommend them to anyone.

My partner had an awful experience with Goadsby. Very quick to take her money but then it was all down hill. Customer service & communication was appalling, a culture of arrogance seems to run through the company. Luckily there are many other estate agents to choose from, which is exactly what we've done with our latest sale & purchase.