Go Ape - Wendover Reviews 4

Very disappointing experience.

I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the company both by phone and email, trying to resolve the situation in a reasonable way.

Unfortunately, I found the customer service unhelpful and inflexible. Despite explaining the situation clearly, I was refused a refund and only offered a short-term voucher with a limited expiry, which is not a suitable solution when you no longer feel comfortable using the service.

I understand companies have terms and conditions, but there should be some level of understanding and flexibility when a customer raises legitimate concerns.

Overall, poor customer service and disappointing handling of the situation.

11/05/2026

Initially disappointing experience, but resolved in the end.

I had to cancel my booking shortly after making it due to personal safety concerns. At first, customer service was quite rigid and I was only offered a short-term voucher, which was frustrating.

However, after further communication and escalation, the matter was reviewed and I was eventually offered a refund (minus a small admin fee), which I appreciate.

The process could have been handled more smoothly from the start, but I do acknowledge that the issue was ultimately resolved.

10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again

Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!

Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would highly recommend this location to all those who like outdoor activities- well done guys