Goddard Veterinary Group Reviews 

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyone I encountered was warm + professional. Dr Patel went through every option, listened to my thoughts + was extremely reassuring. It's a great shame he's a locum at the practice as I'd definitely move my pets there!!

I’ve been taking my cats to Goddard Croydon for years and they have always been very compassionate and kind to my pets. Straightforward to book and appointment and their pet plan for parasite treatment is really handy.

This is for Goddards Vets in Ham, TW10. Always professional and lovely way with cats and their ‘owners’.

Jo the vet at Canons Park Edgware practice is AMAZING. She was so kind to my cat Henry. She treated him so gently and so respectfully. I always know my pets are in safe hands at this practice.

Staff was very helpful and nice.Service was good only waiting time to be see was long that’s I give 4 star.

Very good service as usual

£167 for annual vaccinations felt steep. No advanced indication of cost though I guess it was down to me to ask. Reception pleasant vet a bit surly (maybe just having a bad day).

In my lifetime, I’ve registered all of my pets with Goddards as their surgeries have been convenient for the places where I’ve lived. I’ve been coming to the current branch, Gidea Park, for the past 15 years - as you can imagine, not every experience with your pet is a regular check up nor is it always joyful but the staff and vet have always been attentive to mine and my pets needs. They’re very friendly and you can tell they love all animals, not just ‘in it’ for the money.

We are long time customers.
Always professionally and friendly.
Great service.
1 cat with ongoing health issues
1 just an old boy.

Took our cavachon to Goddard Wanstead, my husband came over very unwell the receptionist and staff cared for him immediately. Also called me to collect him as they were concerned for him driving. They aren’t only great with pets but also people! Huge thank you to them for their care!

Good service and vet was helpful

Millie was seen straight away and no waiting around. Explained what we needed to know and no pushing for extra products or more unnecessary appointments like my previous vet. 5 stars all round.

Five stars all the way! Professional, friendly staff, a great atmosphere and a genuinely positive attitude throughout. They were especially kind and caring with us and our two cats, Lulu and Milo, which we really appreciated. Highly recommended.

Very nice good and professional

Marianna and Deniz are absolutely amazing they were very helpful and stayed behind to see our kitten without hesitation, professional yet so friendly and caring to the situation, I highly recommend this vets because of these 2 ladies who make their customers feel comfortable and at ease knowing their pet is in good hands.

People were very helpful, but the prices being charged to assist with pup recovery are absurd.

We looked up the dog food and the paste we purchased for our dog, it was less than a quarter of the price on Amazon, pets at home and that’s without mentioning a few others.

Recommended to use as consultants, but never buy medication from them, you will be ripped off.

Please ignore location as Canada. This is due to VPN

Staff are always very friendly and helpfull and quick to resolve any issues you your pet might have. Richard the vet is also very friendly and welcoming. He always fully explains the pets health issues and treatment/ reventarive measures. Been going to Gidea Park vets for 20 years now.

I have always found the front of house staff at Goddards Collier Row to be friendly and helpful. And on this occasion, there was good dialogue with the vet himself. My dog had a skin infection for which she was prescribed Surolan.

However, here is where I was shocked. OK, the £55.80 for the (5 minute) consultation was expected, the shock is for the Surolan cream which was charged at £56.44 for 15ml. Online, prices range from £16.00 to £19.08 (£4.49 max delivery). Sorry Goddards but you’re ripping people off.

For that, I should give you 1 out of 5, but that would be unfair on the staff who (as far as I know) do not set the prices and are very good. Government regulation cannot come soon enough…

I have been prompted to update this review after a response from Goddards and before I continue, addressing some of the points made, would like to reiterate that I have no issue with the staff, they are great and always helpful. Unfortunately, I have to be honest in my review and the updates below reflect my findings.

I looked at Goddards company submissions and saw that revenue is some £45 million for the 2025 accounts submissions - up versus 2024, which, OK, everything has increased, so to be expected. The point is £45 million means they have a substantial turnover & hence buying power so question the comment about online prices being associated with that. If a retailer can offer an individual customer that low prices, they can most certainly offer a customer who is likely to purchase many thousands of units an even better price. So, I reject that as justification.

Now, I’m no expert on accounting but the next line indicates that gross profit on that £45 million was £38 million, with operational costs being £7 million (reduced vs 2024). When this is broken down, net profit is still over £7.1 million, up from £3.8 million for 2024, so almost doubling in a year.

As such, I question the ‘running costs’ being a significant factor in the higher prices. Happy to be corrected but the gross figure suggests otherwise.

The consultation fees should reflect the core costs and the option to have a (fixed price) prescription for purchase of medicines elsewhere given, along with the associated cost (of the prescription), should be offered. It wasn’t.

I understand that some costs are incurred by holding prescribed medicines (etc) but an almost 300% mark-up vs already profitable online prices is, as I say, in rip-off territory.

You also mention that the costs are listed on your website. That may be the case but I do not believe they are listed at your Praçtice. Happy to be corrected but I doubt that this includes the cost of individual medicines, either online or in-practice. If it does, it should clearly be referred to.

I’m not here to ‘shoot down’ people who care for my beloved pet and this review was unprompted, but I stand by my comments and, I am making them as I, even though I can easily afford the costs, do not like being taken for a ride.

If you would prefer I take my pet elsewhere, just let me know, but this is about improving that relationship by removing the concern over what look like and, the evidence supports, excessive prices.

Thank you

Vet is so nice, so compassionate and understanding, she gives you her time and knowledge and advice. Staff are friendly and welcoming. Location is good and easy parking both on drive or street parking, paid via app. I would recommend this particular branch to other pet owners.

All good, vaccination went as planned.