Godt Smil Tandlægerne Reviews 

TrustGoodPilot and Trust
In GOOD☀️
🌈🌤💧🌦🌞🌠🌛🧭🌜🛟⚓️🚢🏡🌁🌃🛫🏙🌅🛝🎡🎠🌉🏞🏔🏘🌇🌃🌆🌅🌫🛬🧭🌏🏞🏕🏘🏡🛖🌈🌈🌈🌈🌈🌈🌈🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠

Unprofessional Care, Medical Complications, and an Insulting Settlement Offer.

I am writing this to warn others of my experience at Godt Smil Viborg on March 10th. As a patient with a known fear of the dentist, I expected professional care, but instead faced clinical failure, physical and mental trauma, and total negligence.

1. Misleading Assessment & Up-selling:
During my initial check-up, the hygienist identified 8 teeth in total that needed attention and issued a 3-visit treatment plan. I was told the 4 teeth on my upper right jaw "might not all need filling" as they were very small and could be monitored. However, once I was in the chair on the 10th, the dentist (Pernille Buchwald) upgraded these to "medium fillings" without a clear explanation. When I later questioned this, the dentist dismissively stated she "knows more than the hygienist." This lack of consistency is highly unprofessional.

2. Physical Trauma & Pain:
I specifically paid for 4 separate local anesthesia injections (320 DKK each) to ensure I felt no pain. Despite this, I suffered through significant pain during the procedure and had to intervene to ask for more. Most importantly, I was never informed of any potential side effects. Post-treatment, my face was severely swollen with a lazy eye, numbness in my nostrils, and I developed a fever that evening. It has been over 12 days; I still cannot bite properly due to pain, and the swelling has not fully subsided.

3. Breach of Privacy & Appalling Communication:
Despite knowing I do not speak Danish, the dentist bypassed me while I was in the chair to speak only to my partner in Danish without my consent—a clear breach of professional etiquette and privacy. When I reached out in pain, my emails were ignored/blamed on "spam." I called their AKUT line to no avail. I finally reached a human by calling on their normal line as a "new customer"—it seems this clinic prioritizes new sales over the safety of patients in pain. Furthermore, when after my partner was speaking with them on the phone in danish, I asked to speak in English, however the staff member hung up on me. When we called back, they claimed they thought I said "Hej hej" (goodbye)—a blatant lie and a dismissive excuse for hanging up on a patient seeking urgent help.

4. Insulting Compensation:
After reporting these complications, the clinic insisted "nothing is wrong" yet offered a 1,000 DKK over the phone settlement. Given that I paid 6,695.59 DKK and have lost significantly more than a 1000kr in salary due to being unable to work, this "buy-off" attempt is offensive.

I can support this review with photos of my bill and the visible swelling on my face. I will not be returning and am now seeking a formal claim at the relevant authority for my lost wages and the trauma caused.

Update: It has been more than a month and still having unresolved. I wrote to them, I have pain and they replied 'good luck with your dental care'

PLEASE STAY AWAY FROM THIS CLINIC. Do not be fooled by their reviews. Their after care is HORRIBLE. As soon as they get the money, you are alone. It is very irresponsible. And the dentist who performed this was Pernille Buchwald which she calls herself as the owner. Please stay away.

Dansk Resumé nedenfor :
Fejlbehandling & Smerter: Jeg betalte for 4 x bedøvelse, men følte stadig betydelig smerte under behandlingen. Efter 12 dage har jeg stadig hævelser i ansigtet, "dovent øje" og kan ikke tygge ordentligt.
Fejlagtig rådgivning: Tandlægen ændrede min behandlingsplan fra "små fyldninger" til "mellemstore fyldninger" uden forklaring og ignorerede tandplejerens vurdering.

Dårlig kommunikation: På trods af sprogbarrieren talte tandlægen kun dansk til min partner hen over hovedet på mig. Da jeg ringede for akut hjælp og bad om at tale engelsk, blev røret lagt på med en dårlig undskyldning om, at de troede, jeg sagde "Hej hej."

Uacceptabel erstatning:
Klinikken har tilbudt 1.000 kr. i kompensation for et forløb til næsten 7.000 kr., som har kostet mig tabt arbejdsfortjeneste og store smerter. Dette er stærkt utilfredsstillende.

The doctor and nurse were friendly and highly professional. The procedure didn't hurt at all. I absolutely recommend them to everyone.

They make you very comfortable, very knowledgeable, professional and basically very easy to talk too😊

God kommunikation med behandler og fin forklaring med god tid til at forklare den aktuelle behandling

I would like to thank Marwa and Umulkayr who were extremely professional, patient and kind. I am terrified of visiting dentist, but it was such a positive experience. I am less scared now and would definitely recommend such amazing professionals.

UPDATE 29/12: Company has contacted me and offered a solution to mitigate the situation.

I had a plastic filling on my front tooth as a piece keeps chipping off. Had it done in April of this year for the first time, for which Godt Smil provides a two-year guarantee (as listed on their website). It chipped off again in September, after which I had it done again under the warranty, and the dentist informed me verbally during treatment that if it happened again, "we need to find another solution", which seemed fine by me.

Come November, I had to have it replaced again, and this time I was helped by another dentist. He suggested to replace it for a second time which I had done on the spot, without being informed of any costs prior to the treatment.

I have now received an invoice for the November treatment, as Godt Smil claims I verbally agreed to cancel the warranty after the first repayment. I was not told (moreover did not receive anything in writing) and did not agree to anything at all. Furthermore, during the November treatment I was not informed of the warranty being void, and I was charged for 1,800kr while the first (and equal) treatment was 1,400kr!

When I notified Godt Smil, they keep referring to the internal journal note they made, which I was not informed of, and are now refusing to cancel the invoice!

Very unprofessional service to cancel a warranty without a patient's consent, and not inform a patient of future costs when coming in for the next treatment.

Always the best service. Today in great hands of Abdullah Ami and his assistant. It was the best experience I have had . Very understanding and professional doctor .

My dentist in Sønderborg was very thorough, friendly and efficient. Got a lot of work done and am super satisfied :) will come back for check ups

They're always sweet and make me feel welcome, especially the receptionists, they're a bunch of lovely ladies!
And the service is great, of course.
I do wish that it would be possible to do a monthly payment instead of taking a loan and/or paying each time, but that's a personal thing, it doesn't change my opinion that I definitely recommend them!
Oh and, free coffee is always a bonus in my books..! ♡

Had a very good experience at the Taastrup clinic. Can recommend.

I initially had a very positive impression of this office because I never had issues with cancellations or rescheduling. Before starting my treatment, I mentioned that I live far away and can only attend at certain times, and they were always flexible, offering alternatives and making it easy to adjust appointments. I felt like I could rely on them and that they truly understood that things can come up.
However, my experience changed recently. I called to cancel an appointment for legitimate personal reasons, and they said it was fine and rescheduled me. Later, I found out I had been charged for the missed appointment without any prior notice. I was under the impression that cancellations were okay, especially since they had been accommodating in the past.
To make matters more frustrating, while I was negotiating the bill via email to understand why I was charged, I was also charged a late fee. Overall, I feel the office is not very direct or clear about their policies. While they seem patient-friendly at first, once you become a regular, it feels like they look for ways to add extra charges.

Have been client of this dentistry for many years and even I have moved out of the city I keep this place as staff is very kind and customer service incredibly good! Prices fair and attitude exceptional :) recommend very much!

Det er en fin behandling man får. Er dog forundret og lidt forarget over, at man som patient, hver gang skal betale 395,-kr for konsultation oven i behandlingen.
Jeg havde tidligere fået besked på, at der var betændelse i en tand, som var rodbehandlet. Så det vidste man.

Dr. Sepideh Asar extracted my tooth, and she did it so perfectly that I didn’t even feel it. With her kind and positive attitude, she gave me a lot of energy. I highly recommend her.

Acceptabel ventetid- professionel behandling af høj kvalitet og god begrundelse for behandlingsvalg

Leonidas did an amazing job replacing one of my old fillings. From the first minute I knew I was in safe hands.