Gold Card Capital  Reviews 5

I rent a car for my wife as I had to leave for four days taking our only car. I did the reservetion using the name of my wife as she would have been the only one to use and drive the rented car.
When I went to the desk they refused to give her the car because the credit card that we have was at my name and not her. We did not managed to get in touch by phone with the broker to change the reservation, nobody know the number and so in the end no car and money lost.

We had the worst possible experience at the Porto Goldcar hire service desk where the man serving us was extremely rude and I cannot understand how he didn't get sacked or more importantly why Goldcar employs such rude people? It does not set a good example for the company.
The man serving us was trying to sell us a more expensive car when we had already reserved a suitable car at a previously agreed price. When we said no to the more expensive bigger car which when we looked at it looked like it was ready for the scrap yard, the man got extremely rude and even more rude to my mother which his words were - "you're old enough to be my mother". Now Goldcar do you really think that is exceptable behavior coming from one of your own members of staff? I certainly do not agree with that plus he then got very aggressive so we asked to speak to his manager who to our shock was trying to be on his side!!! The isn't words available to describe how bad your service really is. Then looking at your reviews it turns out we are not the first people that man has been rude and aggressive to.
Next time we'll go back to good old Avis who's service was brilliant and friendly, just what car hire service should be unlike our bad experience with yourselves!