Do not book a vacation to this hotel. You might get seriously ill with food poisoning or the flu.
I booked a trip with Apollo to Turkey (Goldcity Hotel) from August 25 to September 8. Apollo made a good impression at the customer service desk at the airport, and the hotel looked nice. I was looking forward to my first vacation with them and had booked all-inclusive.
The dinner on the second day (Tuesday) looked good, and I ate a lot. Chicken, liver, and seafood. In the evening, I started feeling stomach pain, but assumed it would pass. After an hour, I was lying down, vomiting. There are about 600 rooms at GoldCity, and I heard that my neighbor was vomiting just as intensely. I called the hotel's customer service and asked if there was an outbreak at the hotel (in that case, I would have considered going home within 48 hours of my arrival); otherwise, it might have just been food poisoning by accident. They informed me that it was only me and four others in the entire hotel, which was somewhat reassuring. I contacted Apollo, and they provided a similar message.
I spent the next two or three days in my hotel room, eating very little and barely moving, trying to recover my energy. On Sunday, I decided to have a proper meal and enjoy my vacation. During breakfast, an 11-12 year old boy vomited in the restaurant, close to me. The boy's mother took him outside, and he vomited up the entire breakfast in the hotel reception. At that point, I started to suspect that things were really bad.
I started feeling sick myself and vomited shortly after. I also heard another neighbor vomiting. Goldcity hotel customer service gave me some incredibly frustrating answers filled with platitudes. They weren’t concerned about my well-being and wanted to cover up the whole situation.
In the end, I had to seek medical attention. It turned out I was ill, and they wanted to admit me to the hospital overnight. I went back to the hotel and immediately booked a flight home. I then traveled home and have been sick for a few days. I will never travel with Apollo again and advise others against doing so. If you plan to travel with Apollo to Goldcity Hotel, get extra insurance, as you will probably need it. They refuse to offer any compensation or proper handling of the situation. I am extremely disappointed with their customer service and how they tried to cover up the situation. It would have been better for me to go home on Tuesday.