VyprVPN Reviews 

219
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Money back guarantee is a fraud. Canceled basically immediately because their app crashed instantly. Five weeks later - still no refund. Don't ever buy services from this company. PS The reply be... See more

Company replied

Rated 4 out of 5 stars

Have had good experiences with VyprVPN...no issues at all with customer service...sometimes their desktop software is alittle buggy, ususally immediately after a new release, only on WinOS(10 Pro).... See more

Rated 1 out of 5 stars

Bought 30 months coupon on stacksocial and have the confirmation mail here: "Your subscription automatically renews for $60.00/per 30 months starting May 12, 2021 until canceled. To avoid being... See more

Company replied

Rated 1 out of 5 stars

Had for a few mths now. Software is terrible. Keeps blocking internet access and showing "Disconnecting" for half an hour. Have to keep resetting computer to get online. Very slow download. Drops from... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Fast VPN Without Third Parties Unlike our competitors, we operate 100% without third parties, own our hardware and run our network. Because we own and manage 700+ servers in 70+ global locations, when using VyprVPN your privacy is protected from end-to-end at the fastest speed possible. Now a No Log VPN. Technology to Defeat VPN Blocking VyprVPN is a secure VPN that allows you to bypass restrictions imposed on sites and content to access a free and open Internet. Our proprietary Chameleon™ VPN technology defeats VPN-blocking, allowing anyone using the VPN apps to defeat censorship from any location in the world. VPN Apps for All Devices Protect your Internet connection across mobile devices with a VPN for iOS or VPN for Android. The VyprVPN app offers a variety of easy-to-configure, automatic features, ensuring your connection remains encrypted at all times. We also offer a secure VPN download for VPN for Windows and VPN for Mac, so you can protect your online privacy across all devices today!


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2.1

Poor

TrustScore 2 out of 5

219 reviews

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2.1

All reviews

(219)

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Rated 4 out of 5 stars

All in all a very good VPN

All in all a very good VPN. Great speed and a lot of servers to connect with. But sometimes I have problems to connect with any server, but this is not a big problem since a restart can fix it. VyprVPN is my favorite VPN.

February 7, 2019
Unprompted review
Rated 2 out of 5 stars

Auto-connecting is very poor....

Connecting is supposed to happen automatically, but it rarely does. If I go to the pane and click "Connect", it's 50:50 as to whether it'll work. If I have to click "troubleshoot", which often does work, you have put me through too much effort for an uncertain result. And once I connect, it is likely to be dropped when my Mac goes to sleep. The whole point is to effortlessly protect me - I don't want to have to think about it!

Same thing on the iphone - it doesn't connect automatically. I will say that manual connecting is more reliable on iphone than on my MacBook Pro with latest system software.

February 7, 2019
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hey James,
Thank you for sharing your feedback. We really appreciate it, and I've forwarded it on to our product team so they can address solutions. If you ever have any questions or further suggestions, please feel free to reach out to our Customer Success team. They're on hand 24/7: https://support.goldenfrog.com/hc/en-us

Rated 1 out of 5 stars

Bad vpn doesn't work and customer support sucks.

I got the vpn for a month its advertised 'best vpn in China'. I was only able to get a connection on the first day. And then I switch to express vpn which has way better connection and customer service. So I got back and then I found I was charged for next month due to auto refill customer. So I cancelled it immediately and contacted the support. I was basically given a middle finger and I got hang up online. This is the worst VPN ever.

January 18, 2019
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hello! I have messaged you through here to try to get some more information about your account situation. I apologize for the trouble; your happiness is extremely important to me.

Rated 1 out of 5 stars

Avoid

Avoid, scam.

10 minutes in and I realised it was a scam. I cancelled, but the 30 day money back guarantee is rubbish.

Send me my money back

December 31, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

We take great pride in VyprVPN and can assure you we're not a scam. Please contact us at support@goldenfrog.com or at https://support.goldenfrog.com/hc/en-us with your name and email associated with the account, and we can look into any issues you may be having. We'd love to get this straightened out for you.

Rated 1 out of 5 stars

FAKE. Do not want to refund the amount paid for 1 year in the valuation period

Dear,

I requested the cancellation of the product with 2 days of use, due to the numerous problems I had. However, we did not reimburse the amount paid, as described on the website.

I contacted the chat with Frank, who said he would be refunded the amount in 7 days, which has not yet occurred.

Emphasize, I request my refund as agreed.

November 16, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hey Alexandre,
I'm so sorry about the trouble you had cancelling your account and getting the refund for the 30 day trial. I'm glad you reached out. I researched your support ticket and saw your contact with Frank. I've found that your refund was set to process, but never happened - not sure if internal or automation error. We are processing your refund now this as I type this. Unfortunately, this still has the wait time of "refund will post within 7 days" - but we should be good now. I'm sorry for the extra hassle this caused you. Please don't hesitate to reach out with any further concerns.

Rated 1 out of 5 stars

Do not engage with Golden Frog.

I cancelled my service on the 22nd of July 2018.
I am still being billed to this day.
I can not access my account as my email does not exist.. funny how that works.. because I cancelled!
I have tried multiple times to contact this company via there 24/7/365 support with no respone.

If I’m not approached soon I’ll be seeking legal advice.

This company is a scam! Do not trust them.

October 23, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hi Samuel, thanks for writing to us here! I've looked through our support records and see that you currently have an open ticket with our agents. I'm hopeful that we will get to a swift resolution regarding your issues, but will absolutely keep my eye on this review. Feel free to reply/update with any continuing concerns you may have.

Rated 1 out of 5 stars

They DO NOT provide the service for which I paid.

YyprVPN claims that their Chameleon Protocol "Masks VPN Traffic so it cannot be identified as a VPN connection". Through my experience of using their VPN service this NOT TRUE. My VPN was identified by a few different websites. Their support through chat was equally as unreliable and unhelpful. They DO NOT provide the service for which I paid.

September 24, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hey Anton! I'm sorry for the unhelpful support you received. Thank you for leaving this review. It was very helpful in escalating your issue! Our support supervisor has reached out to you through Zendesk/Email.

If for whatever reason you continue to have any issues, please let us know - through here or Zendesk/Email. Thank you again for expressing your feedback.

Rated 1 out of 5 stars

Thieves and ripoff artist!

For the last 3 months have not been able to access my account, yet they are billing me. When I try to contact support through the home page they say my email address does not exist (though they send me general updates using it). When I send an email to support directly I get no response despite their claim to have 24/7/365 support. I am unable to cancel payments through PayPal because I am using their phone app. Cannot cancel through Golden Frog, but they say I do not exist and ignore my emails. I was able to use until mid May and then suddenly was "disappeared" Beware of this service!

September 6, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hey Tracie,
I'm sorry to hear you had such a negative time with VyprVPN. I've checked in with support and can confirm that your refund is in progress & the account is closed. I appreciate your patience while we sorted it out.

I have also looked through the logs and believe I may have found where your error started; likely a glitch with changing payment processing types. I've logged this kind of issue with support & they will keep an eye on it. Thank you for bringing it to our attention.

Thank you again for expressing your feedback. Please don't hesitate to reach out through Live Chat or email should any other questions arise.

Rated 1 out of 5 stars

bbc iplayer not working

bbc iplayer not working

spyware, running all the time even when not open

August 10, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hello Hg Vg,

Thank you for your valuable feedback. We are sorry to hear that you had issues accessing content on BBC while using VyprVPN. Although we cannot guarantee access to BBC iPlayer and other streaming platforms, resources are dedicated to ensure BBC and other popular services remain accessible on our network. In the event you experience an issue with services such as BBC, we highly recommend reaching out to our Support team for assistance.

We also see a concern posted specifically in regards to VyprVPN being considered as "Spyware". Please note that a number of features in the VyprVPN (including automatic reconnect) cannot be enabled unless the VyprVPNService is running as a background process on your machine.

Thank you again for expressing your feedback. If you have any further questions please contact us via LiveChat on our website.

Rated 4 out of 5 stars

I’ve been a user of this service for…

I’ve been a user of this service for the past 5 months or so, and to be honest, it’s been satisfactory. They’ve got very fast servers and it connects to servers in seconds! However, I just wish they could add more US server locations to the few they’ve got. Conclusively, this is an easy to use and handy VPN service

July 11, 2018
Unprompted review
Rated 1 out of 5 stars

Worthless

Worthless Provider..

If you are signing up for VyprVPN, look elsewhere, FAST. They are worthless on the privacy front.
Case in point. According to their TOS, they WILL forward a DMCA notice if you download something copyrighted. That means they LOG everything you do. That in itself is bad.
Now, imagine you are using VyprVPN in CHINA, and you access a tianamen square website. If the government of CHINA requests your information. They CLEARLY state they WILL turn over your information in that case.
They provide NEITHER security OR privacy. If you are in china, or any country where the government wants to monitor you, Goldenfrog will happily provide the repressive government all your personal info.
There REALLY is NO DIFFERENCE between passing a DMCA notice and turning you over to the authorities.
Avoid them.. Seriously, don't waste your money

July 9, 2018
Unprompted review
Rated 5 out of 5 stars

Vypr VPN is amazing!

Vypr VPN is user friendly, fast, and is accessible in different devices. What impresses me is not only the high quality of this product but also the customer service of it, always responding on time, polite and right to the point. Thank you Goldenfrog for delivering such amazing and responsible product!

June 26, 2018
Unprompted review
Rated 4 out of 5 stars

It does what I want

It does what I want, too be fair I don't need it much and it keeps quiet properly unlike some VPNs when it's not required. I had a couple of questions and the online chat response time was the quickest I've used, on a Sunday too.

June 17, 2018
Unprompted review
Rated 1 out of 5 stars

SCAM WARNING! What they call free 3 day trial is simply a scam.

SCAM WARNING! What they call free 3 day trial is simply a scam.

I have bought this liar company's service with alipay due to the words they say that you have a 3-day trial and you can cancel within 3 days and get you refund without any problem.

Simply a complete inmoral scam! 20 days after I canceled my subscrition which is 2 hours after I bought their serivice with alipay, there is still no money back. I have emailed them countless times, got zero reply, no customer support. The mission of this campany is simply to scam you with their simple plots. Never buy it.

The reason why I quit my trail is I found that when you are connected to a UK server, your dns leak shows France server. The only reason this kind of thing exist is that they don't have any server in the UK.

Forget about this terrible horrible liar company. Don't be an idiot unless you are rich enough to be scamed.

Updated 7/11/2018

There is not a single notification about Alipay users which I have seen. Anyway my email is inthebybyby@ gmail.com. I hope you can contact me and provide a refund.

June 17, 2018
Unprompted review
VyprVPN logo

Reply from VyprVPN

Hello 顾盼,

Thank you for bringing this to our attention, as this is not the customer experience we strive to achieve. We would like to take this opportunity to clarify a few items you mention.

Regarding Alipay Users and Free Trials: Please be aware that, due to a limitation with Alipay, the system presents a disclaimer advising users who wish to choose Alipay that our 3-Day Free Trial period is not included before purchase.

Additionally, we would like to assure you that our customer support team is available day and night both via email and live chat. We are happy to investigate any concerns you have with VyprVPN and explain any information related to your account. Please also feel free to respond here on Trustpilot; simply provide your ticket number, and a supervisor with our support team will contact you directly for assistance.

Thank you again for expressing your feedback. We hope to work with you quickly on this matter.

Rated 5 out of 5 stars

Super good IP Protection

Super good IP Protection. No IP Leaks. Very fast Servers in many Countries worldwide. Easy to use. Kill Switch included and Onioning which I didn't try actualy.
I use this service on PC, Android and iOS and I feel very safe especialy in Public WiFi's.
I also use another Service by a provider from Finnland which is more expensiv and don't have that much posibilties.

June 6, 2018
Unprompted review
Rated 5 out of 5 stars

It is convenient and reliable!

It is convenient and reliable for the users in China. Compare to others APPs, the Vypr could provide stable service with deal speed. I would like to recommend it to my friends without hesitate.

June 6, 2018
Unprompted review

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