Goldmoney.com Reviews 

My experience with Goldmoney and its vault service has been very good over the past four years. It's very convenient and the standards of security and the customer service interactions are all top notch. I recently moved and my change of address was handled securely and easily.

Ankush Bal helped me a lot and have always been so respectful.

Thank you Nikita for your prompt responses and clear instructions to address an issue encountered.
I appreciate your great support.

I have 36 years of investing experience. Gold Money has been the most disgusting, immoral investment firm I have ever dealt with. It was clearly stated that a customer would get spot price when they sold their metals. After Gold Money built a rather large holding of client accounts, the firm got "sold". The spot price sell agreement got FLUSHED for even the oldest accounts. An account then got hammered with a sell price that more than doubles your total investment fee. And then there is the ever-rising storage fees, problems with customer service, etc. The connection between the previous Gold Money owner and the "new owner" that took over is highly suspicious. Did Gold Money switch hands to a close associate so the sell rules could be re-written, reneging on the promise to pay SPOT PRICE when a client sells their holdings? Of course, Gold Money offered a period where you could sell without paying the new fee, but they did it at a time when the price of silver was at a multi-year LOW. Most Gold Money clients could not counter the despicable, slimy tactics Gold Money used to scalp their long-term investors without selling early and taking a huge loss. I am so thankful to have sold and CLOSED my account with Gold Money. These are the type gold dealers that give the industry a bad reputation.

have been asked to submit the periodically required documents for my holding company. Due to negligence, I forgot to do this twice. And I still received a very polite letter asking me to provide the necessary data. After I had submitted them, the account was immediately reactivated the next day.

Whomever I've dealt with at Goldmoney they've been nothing but patient and respectful with me. I've been storing PM's with them for roughly six years now and the transactions have always been prompt and consistent with no hiccups.

Ankush Bal and Nikita S. with Goldmoney Relationship Management have been super helpful, courteous, and patient with me in answering all of my questions and concerns and getting all of my needs taken care of. Ankush always responded very quickly to all of my messages, and Nikita S. gave me reassurances that all was well. My name is John Z. but I go by my middle name, "Chris", just in case Ankush or Nikita are wondering which client is writing this review.

I would like to write a full review on Goldmoney to 100% confirm that all 1 or 2-star aggressive reviews can be completely ignored.

I have been a customer of GM since 2009. I have accumulated metal, and I have NEVER sold or withdrawn.

Full disclosure, I know the founders personally.

I decided after reading the negative reviews, to test the sale and cash withdrawal. So here is my report:

1) Silver Sale: 3 days to process, I received transparent and professional correspondence on status

2) Cash withdrawal: 1 day processing time and funds were in my account

4 days in total and THIS IS COMPLETELY ACCEPTABLE.

For those that do not understand precious metals, this is PHYISCAL MONEY. It takes time to process and to be honest I AM GLAD IT TAKES TIME. This supports that GM actually has your metal, and they do what they promise.

This platform is simple and trustworthy. It is founded by gentleman who are pioneers in REAL MONEY. The company is listed and audited.

You will not find a more trustworthy platform to own PM's for retail customers in the world.

I will never use another platform to own PM's.

Thank you, GM, for all the wonderful years of service.

Daniel

Whilst just trusting that all is well, I hardly ever log in. When I tried, it failed. This was disturbing, as so much negativity is going on on the internet.
Ankush replied right away, stating that they had a technical problem. The next day, everything worked just fine again. Pacified and happy.

My account manager Ankush and the team at Gold Money in general are quick to help, very informative and being a member since 2011, I have only good things to say of the company.

Thanks for the recent help guys!

Was taking a while to get my funds, once I saw Ankush’s mail alerting me to the problem on my endc the issue was promptly resolved. Very professional and have used them for about 20 years.

The staff at Goldmoney was very prompt and professional in resolving a recent banking issue.

Ankush Bal was fantastic in supporting me to update my information. Very responsive and professional which made the process seamless. I like how Goldmoney makes working with them an easy.

Easy to deal with, great customer support.

I had a small issue which was resolved.

Super helpful and efficient.

Highly recommended 👌

Ankush Bal was very helpful and responsive.

had a great experience onboarding with Goldmoney. Their team, especially Ankush Bal, was helpful, patient, and professional throughout the entire process. Even when additional documentation was required, they communicated clearly and guided me in the right direction.

I truly appreciate their support and efficiency. I now feel confident and secure using Goldmoney to invest in precious metals. Highly recommended!

This company is a scam and fraud. Being a customer for about 10 years, I can attest to the following: customer service is fake, their phone number is for your messages, they never call back. The money you send them - say goodbye to it - Goldmoney treats your money as its own money. It took me two weeks to track the last money wire I sent them (the money wire itself took over time), but Goldmoney never acknowledged the money receipt or never posted the funds on my account! That's a customer's funds theft! When I finally tracked the funds delivery to Goldmoney in 2 week, and after Goldmoney refusal to let me use the funds to buy precious metals, I requested the immediate return of my funds. What happened after that? It took me another two weeks to finally see my funds deposited back onto my account, they blamed their partner RBC that transfers money for 2 weeks using wire. How is that possible? No assistance whatsoever from their Customer Service (non-existent), or their complaints@ or their support@ (your only option is to communicate with those emails).
I built a sizable investment portfolio with those crooks, and now my biggest concern is - will I be able to claim and get my funds back?! I have serious doubts. Most negative reviews attest to Goldmoney just robbing their customers at liquidation point, appropriating up to a third of their customer's portfolios.
Maybe at some point in the past, Goldmoney was an asset / wealth / precious metals investment and management company. Now it has moved into real-estate-acquisition-around-the-world-at-their-customers-expense unethical business entity with no customer support and accountability to their customers.
And remember Goldmoney rule - YOUR MONEY BECOMES GOLDMONEY'S AS SOON AS YOU SEND IT

Thank you Nikita S for your assistance in wrapping up my account and providing guidance on the time needed for each step to be completed. Much appreciated - M

GoldMoney RM Ankush Bal provided seamless and prompt service in updating my account as required.
Much appreciated, no wasted time or effort. A breath of fresh air, as that say. I have been a customer for many years, finding GoldMoney easing my path at every contact.