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goldsilver.com Reviews 1,409

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's responsiveness, willingness to resolve issues, and ability to provide clear explanations. The buying process is frequently described as straightforward and intuitive, with consumers appreciating the overall efficiency and ease of their experience. However, some customers expressed dissatisfaction with the new website, citing issues such as the absence of old blog articles, limited product display, poor navigation, and slow loading times. A few people also mentioned experiencing unhelpful support when trying to set up private accounts or transfer holdings, and some felt abruptly cut off at the end of calls.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the website easy to use, seamless,... See more

Product

Consumers find the product to be positive. Many reviewers express satisfaction with their purchases of gold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from GoldSilver.com since 2010. Mike educated me then and now I am benefiting from all his work/research. Not sure if other Gold/Silver companies are as diligent in the art of educa... See more

Company replied

Rated 5 out of 5 stars

I continue to use GoldSilver for all my monetary metal purchases because of you, Travis Rager. He is responsive and always willing to help. If it weren't for my relationship with him, I'd buy somewher... See more

Rated 5 out of 5 stars

Thank you Devon! Amidst the record-breaking volatilty of PM movement of the last week, and undoubted stress on GoldSilver staff to meet the Mike Maloney standard of 'saving the world one investor at... See more

Rated 5 out of 5 stars

Sid was the second representative I’ve dealt with at GS in the recent past. Sid, and my other encounter were so exemplary I had to say something. As a septuagenarian “blue-collar” guy I’m constantly a... See more


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company
  3. Investment Service

About goldsilver.com

Written by the company

For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.

At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.

Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.

But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.

At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.

Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Great company. The send-in-your-metals process can a little opaque.

The process of receiving and evaluating my metals didn't take too long, but it would have been nice if there was some sort of "pizza tracker" style web page that let me know the metals were received, they were waiting to be assayed, etc. When people send in metals worth thousands of dollars, it makes them a little nervous. Scams are everywhere. A little update now and then would be nice. Even so, this is a great company! Thank you all!

March 18, 2026
Unprompted review
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Reply from goldsilver.com

Great idea Les! We are working on that "Gold Pizza Tracker" enhancement as we speak because of great feedback from clients like you. Thank you!

Rated 3 out of 5 stars

Delay in Processing Returned Silver Shipments

I purchased a significant amount of silver from GoldSilver.com in October and December. I returned the bars and coins to you in three separate shipments more than a month ago.

At the time of purchase, I was informed that it would take a maximum of two weeks for the metals to be received, verified, and reflected in my GoldSilver account. However, it has now been approximately 3–4 weeks since all three packages were delivered to your Texas vault, and I still do not see them processed in my account.

During this time, the price of silver has dropped significantly and continues to decline. This delay may negatively impact my ability to sell at a fair price and could result in a financial loss.

I have contacted GoldSilver.com several times and have only been told that it will take more time, without a clear explanation or timeline. I am increasingly concerned about the situation and would appreciate prompt clarification.

February 23, 2026
Unprompted review
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Reply from goldsilver.com

Thank you so much for your comments Oxana. There is a delay in processing all mail-in requests. We hear you, you want to be notified more often within that timeframe. While our typical turnaround is about two weeks, higher-than-normal inbound volume at our vault has extended processing times to approximately 2–4 weeks. Your packages have been safely delivered and are currently awaiting audit check-in and verification.

We understand your concern regarding price fluctuations. At this time, sell prices can only be locked once metals are received and processed into your account. But we are actively working on improvements—including the ability to lock in pricing prior to shipping—to help avoid this in the future.

Please rest assured your metals are secure, and our team is working as quickly as possible. We will continue to provide updates through your case.

We appreciate your patience and your business.

Rated 5 out of 5 stars

Personal and IRA investments

I’ve been a customer since 2018. Everyone I’ve worked with has been helpful, friendly and professional. The company provides invaluable education that has materially changed my financial portfolio for the better.

March 19, 2026
Unprompted review
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Reply from goldsilver.com

Cindy, thank you for being a valued client over the years — we truly appreciate your continued support and the feedback you’ve shared, as it helps us improve and grow.

Rated 5 out of 5 stars

They put the 'easy' in easy to do business with!

Calls with the staff are always informative. They take their time to answer questions clearly and fully. There is never any rush to wrap up the call. I've been dealing with these folks for over a decade!

March 18, 2026
Unprompted review
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Reply from goldsilver.com

Thanks, Harry! We aim to treat every guest like this — our goal is simply to educate and provide a great experience. Thank you for your feedback!

Rated 5 out of 5 stars

Mike Maloney, the go-to source!

Mike Maloney has been the go-to source for understanding real money for a very long time, and I've been on the ride. Alan is excellent as an analyst and communicator --- a great protege of Mike. My purchase of gold and silver through GoldSilver.com was excellent and problem free. I've sold back phyical silver on a few occasions, and the process has worked beautifully. I hope to purchase more in the future; I'll look forward to a great experience when I need, want, or choose to sell some of my holdings. Thanks to all the crew at GoldSilver!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently Great in Providing Help

GoldSilver has consistently provided excellent customer support in assisting with customer buy/sell/security questions and transfer requests. Sidney, who has helped me before, has been outstanding in helping me with my most recent request. Outstanding customer service!!

March 19, 2026
Unprompted review
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Reply from goldsilver.com

Thank you Mr. Fong! Always happy to speak with you.

Sidney
Customer Success Representative

Rated 5 out of 5 stars

Gold and silver are the only American…

Gold and silver are the only American company I am dealing with now because I have sanctioned every other one. In other words, I've cancelled every account that has anything to do with America except gold and silver because they have a good ethos

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much to Mike Maloney and…

Thank you very much to Mike Maloney and he's teaching philosophy. He dedicated his life too. Thanks to him, thousands of people became smarter prepared for what's coming in next monetary system replacement that is taking place under our nose.

March 11, 2026
Unprompted review
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Reply from goldsilver.com

Thank you for your kind words! We’re proud to be part of this company mission to educate and empower people to better understand the precious metals and the financial system. It’s incredibly rewarding to know the content has helped you feel more prepared Eugene.

Rated 5 out of 5 stars

GoldSilver.com

GoldSilver.com: I have had an account with GoldSilver.com for several years now. They have always been honest, professional and prompt. I trust GoldSilver.

February 11, 2026
Unprompted review
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Reply from goldsilver.com

Thank you for taking the time to review us Alan!

Rated 5 out of 5 stars

I have been an international GoldSilver…

I have been an international GoldSilver customer for almost 10 years. The customer service is excellent; their staff are always prompt to reply and very helpful. I love their educational content too.

February 24, 2026
Unprompted review
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Reply from goldsilver.com

Thank you Julie!

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