We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Been working with Good Energy for the last few weeks to submit meter readings for the upcoming FIT payments and I cannot fault the support and communication from them. Ann Marie Cherry in particular... See more
Company replied
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communicat... See more
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Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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Abby looked at me metre problem…
Abby looked at me metre problem carefully and realised I had been reading it wrongly. She used her initiative and common sense to work out what my problem was. Thank you so much Abby
July 8, 2026
Reply from Good Energy
Hello David,
We are so glad to hear that our team member was able to assist you effectively and apply her excellent problem-solving skills. We appreciate your kind words!
Kind regards,
Good Energy
Thank You Josh!
Josh who on-lined my new account was truly excellent and helpful.
I hope to have a long and successful dealing with your services
July 8, 2026
Reply from Good Energy
Hello Andy,
We're delighted to hear that your new account setup was excellent and helpful. We appreciate you sharing your positive experience with us and look forward to a long and successful relationship.
Kind regards,
Good Energy
Great customer service
Great customer service
I have consistently had excellent customer service from Good Energy. Their responses to queries are always prompt and coherent, and they really listen to what the customer is saying. In a world of AI bots that fail to listen and understand, it's really refreshing. I'd especially single out Erin O'Sullivan who recently replied to a query and resolved a minor issue in a timely, friendly, and constructive way.
July 8, 2026
Reply from Good Energy
Hello Laurence,
We're so glad to hear you consistently receive excellent customer service. It's wonderful to know our team is prompt, coherent, and truly listens. We appreciate you highlighting a specific team member for their timely, friendly, and constructive assistance.
Kind regards,
Good Energy
I have solar panels and battery which…
I have solar panels and battery which were installed by a local company which Good Energy bought. I had an issue with the battery on a brown out which I reported 4 weeks ago to Technical Support. I have escalated twice since, but absolutely no response. What kind of support is that?? Communicating with this team is impossible and the customer service is not there.
June 5, 2026
Unprompted review
Reply from Good Energy
Hi Paul,
We are truly sorry to hear about the difficulties you've experienced with your battery issue and the lack of response from our technical support team.
We understand your frustration and appreciate you bringing this to our attention.
We are actively looking into your case to understand what went wrong and improve our communication.
Please get in touch with Good Energy via the email at hello@goodenergy.co.uk or call 0345 034 2400 to log the complaint.
I would advise reaching out to the Experts directly to askanexpert@goodenergy.co.uk or 0345 034 0755
My best wishes,
Natalia
Exceptional level of customer service
Exceptional level of customer service, actually for an issue that Good Energy are not directly responsible for.
An Export MPAN is required to apply for any solar export tariff. This is issued by the relevant DNO to the owner of the solar panels. I did not have one for my solar panels, so contacted the DNO to request one. After 3 months I had not got further than the DNO's call centre and was no nearer obtaining the Export MPAN to pass on to Good Energy.
Fortunately at this point Kerry (Team S) at Good Energy stepped in and for the next 2 months acted as an intermediary between myself and the relevant people beyond the call centre at the DNO. This involved multiple calls and emails on her behalf to both myself and the DNO and included explanations of what I needed to do, even down to the level of how to fill out the DNO's application form. Thanks Kerry for all your help!
July 7, 2026
Unprompted review
Reply from Good Energy
Hello Simon,
We are so pleased to hear about your positive experience and the exceptional support you received. It's wonderful to know that our team was able to assist you effectively with obtaining your Export MPAN, especially given the complexities involved. We truly appreciate you sharing your feedback; it helps us understand the impact of our efforts.
I will share this with Kerry.
My best wishes,
Natalia
Support from customer services.
I was helped on the phone by someone who sounded like they enjoyed their job. I was efficiently looked after and moved onto a more suitable tarrif. The employee, Matt, wasn't pushy. He was professional and had a nice way about. I feel good about the new arrangements he set up on my account.
July 7, 2026
Reply from Good Energy
Hello Phil,
We're so pleased to hear about your positive experience with our team! It's wonderful that you found the service efficient and helpful in finding a more suitable arrangement for your account.
We appreciate you sharing your feedback.
My best wishes,
Natalia
Great Service
Gemma S gave me just the information I wanted in less than 24 hours.
July 7, 2026
Unprompted review
Reply from Good Energy
We're so glad we could provide you with the information you needed quickly. We appreciate your kind words!
After many many weeks of getting…
After many many weeks of getting nowhere with my switch, Kerry stepped in and not only resolved the issue but kept me updated at every point even on some days to say nothing would be happening today as the experts were working on it. Kerry should be promoted. Thank you Kerry
July 7, 2026
Reply from Good Energy
Hello,
We are so happy to hear that our team was able to resolve the issue with your switch and keep you informed throughout the process. We truly appreciate your kind words and feedback.
My best wishes,
Natalia
Speed of response
Speed of response - answer from somebody who knew what they were doing.
July 6, 2026
Reply from Good Energy
We're so glad to hear our team provided a quick and knowledgeable response. Your positive feedback is truly appreciated!
customer communications
McLean sorted out my problems and I now have the new contract that I wanted.
He was very friendly and helpful.
July 6, 2026
Reply from Good Energy
Hello Julia,
We're delighted to hear that your problems were sorted out and you received the contract you wanted. We appreciate you sharing your positive experience with us.
Kind regards,
Good Energy
Made an inquiry about a missed payment
Made an inquiry about a missed payment, hadn't received my evidence of meter, sent of photograph all sorted now, very impressed with customer service and handler Jemma S
July 1, 2026
Unprompted review
Reply from Good Energy
Hello Andrew,
We're delighted to hear that your inquiry about the missed payment was resolved smoothly and efficiently. It's wonderful to know that our customer service, and the assistance from our team member, left such a positive impression. Thank you for sharing your experience.
Kind regards,
Good Energy
Having just switched to Good Energy
Having just switched to Good Energy, I am impressed with their Customer Service. Natalia, in particular, has been most helpful on the phone and also in her emails which have made the switching a smooth affair. I must also mention Ryan who earlier sent some very helpful informative emails.
July 4, 2026
Reply from Good Energy
Dear Mrs Davies,
We're so pleased to hear that your switch to us was a smooth experience.
It's wonderful to know that our team provided such helpful and informative support, making the transition easy for you.
I will share your feedback with Natalia and Ryan - they will be delighted to hear it.
My best wishes,
Team Good Energy
Rachel C answered my emails quickly…
Rachel C answered my emails quickly with detailed and clear instructions. She is very helpful. Thank you.
June 30, 2026
Unprompted review
Reply from Good Energy
Hi Li,
We are so pleased to hear about your positive experience and that our team was able to provide you with such helpful and clear assistance. We truly appreciate your kind words!
I will pass on your kind feedback to Rachel C.
My best wishes,
Natalia
Great service
Great service
Good energy our always very fast to deal with
Erin was lovely and efficient
July 4, 2026
Reply from Good Energy
Hi Emma,
We're delighted to hear you received great service and that our team was very fast to deal with your query. We appreciate your positive feedback!
I will share this with Erin.
My best wishes,
Natalia
Excellent and efficient attention by…
Excellent and efficient attention by Gifty, many thanks again.
July 4, 2026
Unprompted review
Reply from Good Energy
Hi Francisco,
Thank you for your wonderful review! We are so pleased to hear about the excellent and efficient attention you received. We truly appreciate your kind words.
I will share this with Gifty.
My best wishes,
Natalia
Prompt service
I had to call Good Energy because of a missing bill, caused by a missing smart meter reading. My call was answered in less than a minute by Gifty who sorted out the problem and was able to send me the missing bill within a few days.
July 4, 2026
Reply from Good Energy
Hello Fred,
We're glad to hear our team could quickly resolve the issue with your missing bill. We appreciate you sharing your positive experience with us.
Kind Regards,
Natalia
Good customer service
Good customer service - From meter check team, and the help desk (clear, rapid and v helpful responses from Erin).
July 3, 2026
Reply from Good Energy
Hello,
We're delighted to hear that you had such a positive experience with our meter check team and received clear, rapid, and helpful responses from our help desk. We appreciate you sharing your feedback!
Kind regards,
Natalia
The agent was very helpful
The agent was very helpful and forwarded a link by email so that I could do what I needed to.
June 30, 2026
Reply from Good Energy
Hi Nick,
We're so pleased to hear that our agent was very helpful and provided you with the necessary link to accomplish your task. We appreciate your positive feedback!
Kind regards,
Donna
Meter Verification
Meter Verification
I needed to verify my meter after not submitting a reading for quite some time. I had difficulty doing this on the app so I emailed the company. The service I got was excellent. Erin O'Sullivan replied to my email almost immediately and gave me advice on how to proceed. When I had followed this advice, Erin again contacted me very quickly to say that everything was now in order.
July 2, 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our service team. It is wonderful to know that we were able to assist you efficiently with your meter verification, especially after encountering difficulties with the app. We always aim to provide prompt and helpful support, and we are glad we met your expectations. Thank you for sharing your kind words.
Happy dual fuel customers for five years.
We have been happy customers with a dual fuel account for five years and are now moving to a electric only property and Good Energy have managed the move seamlessly.
July 2, 2026
Reply from Good Energy
Hi Philip,
We're delighted to hear that your transition to an electric-only property was managed so smoothly after five years as a valued dual fuel customer.
Kind regards,
Donna
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