Good Food Company Reviews 

192
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have liked polish chocolate for a while. Wanted to try some different flavours so looked on Google for suppliers. Found this company offering great choice at reasonable prices so decided to give the... See more

Company replied

Rated 5 out of 5 stars

Initially there was a problem because one of the boxes of liqueres I had ordered did not arrive as it had fallen out of the package. However, they handled this so well & promptly that I would more th... See more

Company replied

Rated 5 out of 5 stars

Bought this tea as soon as I got home from my holiday as this one of the many teas being served at breakfast in the hotel I was staying at. I thoroughly enjoyed this and still do as, in my opinion, t... See more

Company replied

Rated 5 out of 5 stars

Although the service was quick, the product I bought (14 in total), had a sell by date of 5/11/23, just one month! As such, I would have expected the seller to ask me whether I still wanted to purch... See more

Company replied

Company details

  1. Health Food Store
  2. Gift Shop
  3. Natural Foods Store
  4. Organic Food Store

Written by the company

Welcome to the Good Food Company, delivered by Alchemyst! Our online store is the hub for healthy, good food from every corner of the globe. With a variety of brands and a selection of premium products, our pledge to you that are products are sourced ethically and offer ultimate satisfaction. Whether you’re shopping for a vegan diet or finding a luxury flavour of Ceylon tea, your satisfaction is our is our priority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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4.8

All reviews

(192)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great choclate

choclate is subline i can taste the differant flavours the choclate is made with great care and passion i am enjoying it becuse it comes direct the the source conutry not from a 3rd party the cocca is grown with love and a passion and grown on small family plantations i would HIGHLY RECOMEND

July 3, 2024
Rated 5 out of 5 stars

The service received from this company…

The service received from this company was first class, Deliveries were quick and the customer service received from Eloise could not have been better.
Thank you

March 22, 2024
Unprompted review
Good Food Company logo

Reply from Good Food Company

Thank you so much for your kind review!

Rated 4 out of 5 stars

Very pleased with my purchase.

Very pleased with my purchase.
Promptly delivered.
Won't hesitate to use this supplier again

January 25, 2024
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Reply from Good Food Company

Thank you very much for your review, I'm glad to hear you're pleased with your purchase!

Rated 5 out of 5 stars

Customer services are excellent

Customer services are so quick, helpful and I can buy products you cannot find anywhere else. Huge fan of this company

January 5, 2024
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Reply from Good Food Company

Thank you so much for your lovely review Yvonne!

Rated 4 out of 5 stars

Good

Good product

January 2, 2024
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Reply from Good Food Company

Thank you for your review!

Rated 5 out of 5 stars

Dilmah Premium Ceylon Black Tea

Bought this tea as soon as I got home from my holiday as this one of the many teas being served at breakfast in the hotel I was staying at. I thoroughly enjoyed this and still do as, in my opinion, the tea is very refreshing and has a lovely taste. Will definitely purchase again.

October 30, 2023
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Reply from Good Food Company

Thank you for your kind review!

Rated 5 out of 5 stars

Very good company to deal with.

I have liked polish chocolate for a while. Wanted to try some different flavours so looked on Google for suppliers. Found this company offering great choice at reasonable prices so decided to give them a try. Service is excellent, quality first class, and packaging also excellent. A great transaction all round.

November 2, 2023
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Reply from Good Food Company

Thank you very much for your kind review Kevin!

Rated 5 out of 5 stars

Super spicy sauce

Excellent service quick delivery for this lovely spicy tomato chili sauce

October 30, 2023
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Reply from Good Food Company

Thank you for your review Frances!

Rated 4 out of 5 stars

Prompt delivery but quality not so good.

Delivery was very prompt and the sizing gave good value for money, however, the seasoning had obviously not been stored correctly as the bottom half of the seasoning was damp and thus not dry, as it should have been.

October 25, 2023
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Reply from Good Food Company

Thank you for your review Karmen. I am so sorry to hear this, if you can send over a picture of the product to our customer service team we can look into this for you. Thank you.

Rated 2 out of 5 stars

Not true Ceylon tea

I’m confused, I bought Dilmah Premium Celylon tea but it tastes exactly like my M&S English Breakfast tea - does no tea company make true Ceylon tea anymore? That crisp clean taste that doesn’t leave a bitter taste in your mouth? I recognise this is not a shortcoming of the company but unfortunately I did buy it from them so they are ultimately accountable for stocking an item that is not as it states it is. Dilmah states that they don’t use blends but this tastes exactly like a blend?

I have also knocked off a star because the decaf tea box, although or perhaps because wrapped all around with stiff brown paper, arrived very smashed and I had to discard it (I usually don’t decant into a container because they retain their freshness and smell in the box, but these teabags don’t have that lovely ceylon tea smell anyway). The inner packaging is nicely robust thankfully.

Order GFC#3661

October 9, 2023
Unprompted review
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Reply from Good Food Company

Good Afternoon,
I am so sorry to hear you are not happy with your recent order. I'd love to look into this for you but unfortunately your order number nor name are attached to your review. If you could please provide me with these and I will get this looked into. Apologies for the inconvenience. Thank you.

Rated 5 out of 5 stars

Product close to sell by date but sorted.

Although the service was quick, the product I bought (14 in total), had a sell by date of 5/11/23, just one month! As such, I would have expected the seller to ask me whether I still wanted to purchase the product in that quantity, or state on their website the sell by date and offer it at a reduced price.

Since my initial review, I was contacted by Good Food Company on 13/10/23. They apologised for the short sell by date on the products I bought and they have refunded 50% of the cost. I really appreciate their action and I believe they will inform their staff to check the sell by dates before posting in future. Thank you Good Food Company.

October 2, 2023
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Reply from Good Food Company

Hi Michelle,
I'm so sorry to hear you are not happy with the best before dates you received on your products. We'd love to get this amended for you if you could please provide further information in an email. Thank you.

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