My first ordering experience with Goodness Direct last week. Great email communication to start with, I had some questions. Later the same day I placed an order. And then, my items arrived here far mo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 5 packs of sweet chilli and red pepper crisps and only received 4. Despite several emails I’ve had no reply. Disappointed! [Order #47126] (03/07/2021) Product Quantity Pri... See more
The elderberry juice is fruity delicious and a little bitter as this fruit naturally is without added sugar. Unfortunately, I ordered the juice thinking I could use it as a daily immune boosting suppl... See more
* Update* Review Ammended Goodness Direct have been in touch (following the review) to say an email was sent with an explanation…this unfortunately went to junk mail as the sender came through as... See more
Company details
Information provided by various external sources
Providing you with health and well-being haven by gathering together everything that is good for you and offering a service that really is healthy shopping made easy. This range is not only crammed full of healthy foods but also fitness foods, organic foods, vitamins and herbal remedies, vegan & cruelty-free toiletries and eco-friendly household products. If you are on a restricted, free-from diet, fear not, here you will find 1000's of foods for you, gluten-free, wheat-free, dairy-free and other free-from foods.
Contact info
3-4, Forest Business Park, Argall Avenue Leyton, E10 7FB, London, United Kingdom
- 020 8520 4774
- info@goodnessdirect.co.uk
- www.goodnessdirect.co.uk
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not received goods
April 7, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re very sorry that you had an unpleasant shopping experience on our website.
Due to the Coronavirus situation, we had excessive demand on our website. We were unable to fulfil the orders and communicate. Because of the broken communication infrastructure, our customers did not get the confirmation e-mails.
Recently, we have updated our website and operation process. We made a full refund to your account. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
Have disappeared with my money
I placed a £129 order on 18 March on the basis that the website says your order should be received the next day if ordered by 3pm. The money came out of my account straight away but I have not received anything. No communication, no response to my 3 chaser emails and no one is answering the phone. I understand the current situation may mean deliveries are delayed but it is unacceptable to simply vanish with customers’ money.
UPDATE 7/4/20: order received today (20 days after it was placed) to the WRONG ADDRESS. Sent to the billing address (me) instead of the delivery address (my mother). My mother lives 100 miles away from me and I cannot deliver it under the current lockdown anyway. However, the contact us link does not work on the website, no one is answering the phone and my last 3 email messages have been ignored so I cannot do anything about it. A great waste of time and money.
April 2, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re very sorry that you had an unpleasant shopping experience on our website.
Due to the Coronavirus situation, we had extraordinary days and excessive demand both on our website and Cash & Carry store. It was nearly not possible to track inventories. We were unable to fulfil the orders. Our communication infrastructure on our website was broken so we were unable to communicate and inform our customers.
Recently, we have updated our website and operation process. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
No delivery
No delivery, no communication. Absolutely do not recommend.
April 1, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re sorry for the delay.
We had extraordinary days and received too many orders on our website due to Coronavirus. Our communication infrastructure broke and our customers did not get the confirmation e-mails. We were unable to fulfil the orders and to give information to our customers.
But despite all of these problems, we delivered your parcel.
Recently, we have updated our website and operation process. We’d like to see you on our website and compensate for your experience.
Thank you for your understanding.
Best regards.
Over a week later I am still waiting on…
Over a week later I am still waiting on my order and I haven't heard anything. Not pleased, even an email to explain stock issues which I understand is to be expected in this current climate would of been appreciated.
March 30, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re sorry that your order was late.
In spite of many problems due to Coronavirus, we delivered your parcel.
We had extraordinary days and received too many orders on our website after the beginning of the lockdown. Our communication infrastructure broke and our customers did not get the confirmation e-mails. Due to the excessive demand for our Cash & Carry store, inventory tracking became harder. We were unable to fulfil the orders and to give information to our customers.
Recently, we have updated our website and operation process. We’d like to see you on our website and compensate for your experience.
Thank you for your understanding.
Best regards.
Thanks for the quick delivery and well…
Thanks for the quick delivery and well packaged order
March 28, 2020
Unprompted review
No problems with order
March 28, 2020
Unprompted review
Not received my order
I can’t give any stars as I haven’t received my order. I thought the delay was due to the current situation but it would seem it has somehow gone astray. I did not receive any notification of delivery so if it was sent out I wasn’t made aware.
March 28, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We apologise that we cannot provide a good shopping experience to you on our website.
There was excessive demand on our website due to the Coronavirus situation. We were unable to fulfil the orders and communicate. Because of the broken communication infrastructure, our customers did not get the confirmation e-mails.
Due to the extraordinary situation, there were issues in inventory tracking. We're sorry that we delivered your order partially. But we made a partial refund to your account which is the cost of the goods that we could not deliver to you.
Recently, we have updated our website and operation process. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
Money taken, no delivery, no response
I ordered £56 on 20th March, they sent one acknowledgement that day and took my payment from Paypal. Since then I haven't received my order, and no response to my 3 emails. It's now 27th March and still no news. Anyone else having trouble?
March 27, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re very sorry that you had a bad shopping experience on our website.
Due to the Coronavirus situation, we had extraordinary days and excessive demand on our website. We were unable to communicate because of the broken communication infrastructure, and our customers did not get the confirmation e-mails. Furthermore, due to the excessive demand for our Cash & Carry store, inventory tracking became harder. We were unable to fulfil the orders.
Recently, we have updated our website and operation process. We made a full refund to your account.
We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
Placed the order 19th of March money…
Placed the order 19th of March money left my account 3 days later. Other than that no delivery information whatsoever ...called to request money back but all I get is a voicemail.
1 star is too much.
March 26, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We apologise for the unpleasant experience you had on our website.
There was excessive demand both on our website and Cash & Carry store due to Coronavirus. We had problems at communication infrastructure and our customers did not get the confirmation e-mails. We were unable to give information to our customers.
Recently, we have updated our website and operation process. We made a full refund to your account. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
Avoid!
I did my first order and it will be my last. All I got was an email from PayPal saying I had paid. I didn’t receive a confirmation order from the company. I have emailed several times with no reply. I have no idea if I’ll get any products or if I’ll ever see my money again. Being unemployed I badly need it back if I won’t get any food for it. Never again using GoodnessDirect!
March 24, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re very sorry that you had a bad shopping experience on our website.
We had extraordinary days due to Coronavirus (COVID-19). We received too many orders on our website. Our communication infrastructure broke and our customers did not get the confirmation e-mails. Furthermore, due to the excessive demand for our Cash & Carry store, inventory tracking became harder. We were unable to fulfil the orders and to give information to our customers.
Recently, we have updated our website and operation process. We made a full refund to your account. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
No sign of parcel
No sign of parcel, no answer to email, no communication if any sort
March 23, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re very sorry that you had a bad shopping experience on our website.
We had extraordinary days due to Coronavirus (COVID-19). We received too many orders on our website. We were unable to fulfil the orders and we had issues about communicating with our customers.
Recently, we have updated our website and operation process. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
You cancelled my order without…
You cancelled my order without explanation. I know times are difficult at the moment but you definitely could have done better.
March 21, 2020
Unprompted review
Reply from GoodnessDirect.co.uk
Dear customer,
We’re very sorry that you had a bad shopping experience on our website.
We are experiencing extraordinary days due to Coronavirus (COVID-19). So just like many supermarket chains and e-commerce sites, we have received too many orders on our website. We were unable to fulfil your order and we must cancel it.
Recently, we have updated our website and operation process. We’d like to see you on our website and compensate for this situation.
Thank you for your understanding.
Best regards.
OMG!
OMG! Your juniper Berry infused sauerkraut is to die for! 😀 Fantastic!
February 18, 2020
Unprompted review
Very bad no confirmation of order
Very bad no confirmation of order
Order not dispatched
Add said it was in stock when it obviously wasn’t
Will never use this company again
Waiting for full rebate
January 14, 2020
Unprompted review
very good quality range of organic…
very good quality range of organic products
November 30, 2019
Unprompted review
Excellent service!
Excellent service,next day delivery if booked before 11am -can't be bad!
October 30, 2018
Unprompted review
The website was okay when I…
The website was okay when I occasionally ordered Boja Boja icecream but they have stopped
August 31, 2018
Unprompted review
Fab service and great product
Fab service and great product - I’ve been trying to reorder but website closed indefinitely which is a real shame. More information if this is to be oermanent or when it will be back up would be good. Otherwise excellent.
August 22, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.