Goodstead Limited Reviews 

176
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Purchased the 'skyfall' Barbour coat on pre-order as sold out everywhere in november.Goodstead recommended by GQ magazine. Used the sizing guide to order which turned out to be a perfect fit- don't re... See more

Rated 5 out of 5 stars

I Collected my Barbour Beacon Heritage Sports Jacket (or Bond Skyfall jacket as it now seems to be known!!) which I preordered mid November from Goodstead. Just wanted to thank Ian and all the Goodste... See more

Rated 5 out of 5 stars

Goodstead was a great experience. The salesperson I spoke with was helpful, patient and clear. Any email I sent resulted in a quick reply. My merchandise was delivered in a timely fashion and the p... See more

Rated 5 out of 5 stars

Ordered some Yuketen Johnson Oxfords. The size was 10 1/2 listed, but were actually only 10. Customer service immediately emailed me and asked if I'd like a refund and apologized for the listing being... See more

Company details

  1. Men's Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Goodstead is Scotland's leading contemporary fashion store for men and women. Based in the heart of Edinburgh, Goodstead offer a fine selection of brands from around the globe including APC, Barbour, Folk, Henrik Vibskov, Norse Projects, Yuketen, Wood Wood and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

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4.6

All reviews

(176)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless experience

Hardly anything to complain about. You order, you pay, you get it in time. Done deal.

Good images on the site, true color. Would definitely order there agian.

Minor thing is that my coat came in a plastic bag and not in a box. It could've ripped and damaged the coat, but it didn't. Still a box would've been better I think.

November 1, 2012
Unprompted review
Rated 5 out of 5 stars

fantastic customer service and communication and highly reccomended.

the purchase was perfect, a pair of nike air max 1's. i couldnt exactly fault you for the communication, the price and the fantastic quick delivery. extra credit to the chap who rang me about the internet cock up which double ordered the trainers. within hours the problem had been resolved and by the next day i had the item. thanks goodstead, definetly highly reccomend.

October 29, 2012
Unprompted review
Rated 4 out of 5 stars

Polished

Great product as always.
However I didnt receive an email to tell me the shoes had been dispatched. Goodstead offered a code for free shipping this month; and I selected next day delivery, but they arrived 5 days later. Maybe an admin error on the website and next day delivery shouldnt have been offered as part of the free delivery service.

October 22, 2012
Unprompted review
Rated 5 out of 5 stars

Great service.

Goodstead was very fast with their processing and the delivery was as stated on the website. My jacket arrived in perfect condition. Thanks a lot.

October 16, 2012
Unprompted review
Rated 3 out of 5 stars

Not next day delivery

In general the service was good. I ordered on Sunday night and expected delivery on Tuesday. No confirmation email was sent to inform that the item has been posted as stated. I called on Wednesday to check and was advised item was not posted until Tuesday. Item finally arrived on Friday afternoon. This was definitely not next day delivery as stated on website.

October 8, 2012
Unprompted review
Goodstead Limited logo

Reply from Goodstead Limited

Hi Joan,

Sorry to hear you are unhappy with the service provided. Having looked into this I can see that your order was send out on Monday as standard. I spoke to you on Wednesday and informed you that the item had been posted out on the correct day (Monday) but Royal Mail have misplaced the item and unfortunately this occasionally but rarely happens.

Apologies for the late arrival of the order.

Rated 5 out of 5 stars

Lack of sticker

I was completely happy with the purchase and the time it took to get to me but when I pulled out the piece of card with the logo on it I thought it was a sticker and to my disappointment I could not put it on my mac.

September 19, 2012
Unprompted review
Rated 5 out of 5 stars

Exemplary

Goodstead offered the best price available online. I selected next-day delivery which was very reasonably priced and my order was dispatched within the hour. It arrived the next-day and was well packaged. I recieved an email upon ordering and again once dispatched. I'd recommend these guys to anyone without hesitation!

September 6, 2012
Unprompted review

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