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goodtogo Reviews 

24,239
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and patient when guiding them through policy options and detailed medical screenings. People also mention that the online platform is very straightforward to use and offers highly competitive prices compared to other major insurance providers. However, some people mentioned issues with unexpected premium increases and inflexible customer support when handling claims or unexpected medical situations. Reviewers expressed frustration regarding rigid administrative procedures and lengthy verification processes that made managing their personal travel insurance policies difficult during particularly stressful moments.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting a straightforward and stress-free... See more

Price

Customers had positive experiences with price, often noting that quotes were very competitive and fair... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as very professional and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was much cheaper than many of the other quotations we looked at. My mum is 91 and in very good physical health for her age. But for her to visit her property abroad was becoming untenable due to... See more

Company replied

Rated 5 out of 5 stars

Your staff were amazing. Wayne was the guy who dealt with my call and he was patient, helpful and had a sense of humour which I very much appreciated. He took the time to find the right quote which... See more

Company replied

Rated 5 out of 5 stars

I phoned my existing insurance company enquiring about the cost to add a medical condition for my husband. The member of staff actually suggested I try goodtogo as you’d probably be cheaper. It work... See more

Company replied

Rated 5 out of 5 stars

Very nice conversation with staff re changing from the cruise selection to just Europe. Always do try and have continuous yearly insurance. Great service

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Agency

About goodtogo

Written by the company

Goodtogoinsurance.com is a specialist travel insurance provider. We are proud to provide travel insurance cover to individuals, couples and families who may have difficulty obtaining cover elsewhere, either due to age or health record. - Cover for all types of medical conditions We can cover any type of medical condition up to a high level of severity (often even where there is a terminal prognosis). - No age limits There are no age upper limits on our single trip or annual travel insurance policies. Get quote

Medical Travel Insurance

Written by the company

We are here to help
Our website is easy to use with full information about our cover available throughout the process. You can also request a call back or use live chat for extra help if you get stuck. If you prefer to talk to a real person, we are open 7 days a week and have a team of friendly experts who are waiting to take your call.
Experts in Cover for Medical Conditions
We can cover all types of medical conditions up to a very high level of severity, including heart conditions, cancer, diabetes, stroke, asthma and arthritis. We can provide cover if you are on a waiting list and in some circumstances if you have been given a terminal prognosis.
No Upper Age Limit
Your age will not be a barrier to getting appropriate travel insurance for your holiday.
24 Hour Emergency Medical Support
All of our travel insurance policies come with 24 hour emergency medical support. Wherever you are in the world our English speaking emergency assistance team are just a phone call away. They can help you get the treatment you need quickly by liaising with foreign doctors on your behalf and guaranteeing payment to the hospital so you don't have to worry.

14 Day Money Back Guarantee

Claim a full refund if the cover does not meet your needs

Claim a full refund if the cover does not meet your needs
When you buy travel insurance over the phone or online you get 14 days to review the full terms and conditions of the policy. If the travel insurance doesn't meet your needs you can claim a full refund provided you have not travelled or made a claim.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

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4.7

All reviews

(24,239)

7,001 reviews in the last 12 months

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Rated 5 out of 5 stars

Over the years that I have been…

Over the years that I have been travelling I have always used Goodtogo insurance cover.I tend to go online and then update my previous cover plan as necessary.

If I have to ring for advice on occasions I have found the staff very helpful and courteous. I see no need search out further quotes as I have always found my cover very competitive.

A happy client is one that always returns :)

September 16, 2026
Rated 5 out of 5 stars

Easy to get an online quote

Easy to get an online quote. With a few different options of cover Have a few medical things to declare but still came out the cheapest. Like the option to have your documents posted out to you

September 17, 2026
Rated 5 out of 5 stars

Great Service!

Over a period of days I dealt with 3 different people who took there time in taking me through the process, as I had a complex list of medical disclosures.

September 17, 2026
Rated 1 out of 5 stars

Very hard to cancel policy. Co asking for 96% increase in premium.

This company employs what the FCA calls "sludge practices", putting huge barriers in the way of allowing you to cancel a policy and trying to auto-renew at prices up almost 100% on the previous year. Prior to travelling abroad I had extreme difficulty getting the policy document from them and I can see from this site that those who have made claims have found it equally hard to deal with. Wholly unacceptable customer service. I would strongly caution against using this company.

September 18, 2026
Unprompted review
Rated 2 out of 5 stars

Tried to use your service whilst in Turkey.

Tried to use your service whilst in Turkey and being told that the you did not cover the costs of that company, I had to negotiate the price being charged down from £800 to £330 just so I was able to leave the hospital I was in.
Then about 3 or 4 weeks ago I received a quote for next year that included an increase of 30 to 35% which I find absolutely abhorrent.
With all the above in mind I will be looking elsewhere for my travel insurance in future and if asked by friends or acquaintances I would not recommend Godtogoinsurance at anytime now or in the future.

September 28, 2025
Unprompted review

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