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goodtogo Reviews 

24,230
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and patient when guiding them through policy options and detailed medical screenings. People also mention that the online platform is very straightforward to use and offers highly competitive prices compared to other major insurance providers. However, some people mentioned issues with unexpected premium increases and inflexible customer support when handling claims or unexpected medical situations. Reviewers expressed frustration regarding rigid administrative procedures and lengthy verification processes that made managing their personal travel insurance policies difficult during particularly stressful moments.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting a straightforward and stress-free... See more

Price

Customers had positive experiences with price, often noting that quotes were very competitive and fair... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as very professional and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was much cheaper than many of the other quotations we looked at. My mum is 91 and in very good physical health for her age. But for her to visit her property abroad was becoming untenable due to... See more

Company replied

Rated 5 out of 5 stars

Your staff were amazing. Wayne was the guy who dealt with my call and he was patient, helpful and had a sense of humour which I very much appreciated. He took the time to find the right quote which... See more

Company replied

Rated 5 out of 5 stars

I phoned my existing insurance company enquiring about the cost to add a medical condition for my husband. The member of staff actually suggested I try goodtogo as you’d probably be cheaper. It work... See more

Company replied

Rated 5 out of 5 stars

Very nice conversation with staff re changing from the cruise selection to just Europe. Always do try and have continuous yearly insurance. Great service

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Agency

About goodtogo

Written by the company

Goodtogoinsurance.com is a specialist travel insurance provider. We are proud to provide travel insurance cover to individuals, couples and families who may have difficulty obtaining cover elsewhere, either due to age or health record. - Cover for all types of medical conditions We can cover any type of medical condition up to a high level of severity (often even where there is a terminal prognosis). - No age limits There are no age upper limits on our single trip or annual travel insurance policies. Get quote

Medical Travel Insurance

Written by the company

We are here to help
Our website is easy to use with full information about our cover available throughout the process. You can also request a call back or use live chat for extra help if you get stuck. If you prefer to talk to a real person, we are open 7 days a week and have a team of friendly experts who are waiting to take your call.
Experts in Cover for Medical Conditions
We can cover all types of medical conditions up to a very high level of severity, including heart conditions, cancer, diabetes, stroke, asthma and arthritis. We can provide cover if you are on a waiting list and in some circumstances if you have been given a terminal prognosis.
No Upper Age Limit
Your age will not be a barrier to getting appropriate travel insurance for your holiday.
24 Hour Emergency Medical Support
All of our travel insurance policies come with 24 hour emergency medical support. Wherever you are in the world our English speaking emergency assistance team are just a phone call away. They can help you get the treatment you need quickly by liaising with foreign doctors on your behalf and guaranteeing payment to the hospital so you don't have to worry.

14 Day Money Back Guarantee

Claim a full refund if the cover does not meet your needs

Claim a full refund if the cover does not meet your needs
When you buy travel insurance over the phone or online you get 14 days to review the full terms and conditions of the policy. If the travel insurance doesn't meet your needs you can claim a full refund provided you have not travelled or made a claim.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

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4.7

All reviews

(24,230)

6,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and professional staff

Helpful and professional staff. Good level of communication.
Provided all the information I needed

August 27, 2026
goodtogo logo

Reply from goodtogo

Anne C,

We're so pleased to hear that our staff was helpful and professional, and that you found our communication to be of a good level. We appreciate you sharing that we provided all the information you needed.

goodtogo

Rated 5 out of 5 stars

Very helpful

Very helpful

September 11, 2026
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Reply from goodtogo

Thank you for taking the time to share your positive feedback with us; we truly appreciate it!

Rated 4 out of 5 stars

Quick to get a quote and purchase…

Quick to get a quote and purchase policy. Fairly competitive price

September 7, 2026
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Reply from goodtogo

Elaine Marrison,

We're glad to hear that obtaining a quote and purchasing your policy was a quick and positive experience. We appreciate your feedback.

goodtogo

Rated 5 out of 5 stars

Good and effcient service


Good and effcient service. Good value

September 11, 2026
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Reply from goodtogo

Satisfied user,

We're so pleased to hear that you found our service to be good and efficient, and that you also experienced good value. Thank you for your positive feedback!

goodtogo

Rated 3 out of 5 stars

Wouldn’t recommend

Not had to test them thank goodness on a claim but they have put out premium up £200 this year despite no claims and I can’t face ringing them to try and haggle down the price and answer a million questions won’t renew next year

September 2, 2026
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Reply from goodtogo

Helen Hider,

We appreciate you sharing your concerns about the premium increase. We understand that unexpected changes can be frustrating, especially after a period without claims. We are always reviewing our pricing to ensure fairness and competitiveness for all our customers. We value your feedback and will consider it as we continue to improve our services.

goodtogo

Rated 5 out of 5 stars

Sharon was very helpful and gave me…

Sharon was very helpful and gave me time to answer any questions she made the whole process of purchasing my travel insurance very easy. Extremely satisfied with the service

September 11, 2026
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Reply from goodtogo

Francesca Etheridge,

We're so pleased to hear that our team member was very helpful and made the process of purchasing your travel insurance easy. We appreciate you sharing your positive experience!

goodtogo

Rated 4 out of 5 stars

Policy and cost OK Straight forward procedure

Straight forward procedure. Reasonable premium. At close to 77 years one sometimes has difficulty find cover that I require.

September 11, 2026
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Reply from goodtogo

Nigel Schofield,

We're glad to hear our procedure was straightforward and the premium reasonable. We understand finding suitable cover can be challenging, and we appreciate your feedback.

goodtogo

Rated 5 out of 5 stars

Help

Very easy to plan with very helpful people and on line easy to follow

September 7, 2026
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Reply from goodtogo

lucy harris,

We're delighted to hear that you found the planning process easy and that our team was very helpful. Thank you for your positive feedback!

goodtogo

Rated 5 out of 5 stars

Good2go - quick and easy.

On line quote and purchase was quick and easy. Good2go insurance uses good links on their questionnaire to obtain information about health conditions, severity and medication. Also, they provide excellent value for money. Thank you.

September 5, 2026
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Reply from goodtogo

Allan Jones,

We are delighted to hear that your online quote and purchase experience was quick and easy. It's wonderful to know you found our questionnaire helpful for health conditions and that we provided excellent value.

goodtogo

Rated 5 out of 5 stars

Second time I’ve used GTG easy to use…

Second time I’ve used GTG easy to use straight forward instructions, thanks for a good system.

September 10, 2026
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Reply from goodtogo

Mr macgregor,

We're so pleased to hear that you've used our system for a second time and found it easy to use with straightforward instructions. Thank you for your positive feedback!

goodtogo

Rated 4 out of 5 stars

It was simple enough

It was simple enough, and clear.

September 6, 2026
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Reply from goodtogo

Mr Roland Francois,

We're delighted to hear that you found the experience simple and clear. Thank you for taking the time to share your positive feedback; it means a lot to us.

goodtogo

Rated 4 out of 5 stars

Good experience

The lady I spoke to was very helpful.

September 7, 2026
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Reply from goodtogo

Marilyn Rees,

We're so glad to hear that you found our team member very helpful. Thank you for taking the time to share your positive experience with us!

goodtogo

Rated 5 out of 5 stars

Quick and easy to organise

Quick and easy to organise. My son did it with me before our family visit to Corfu. I feel confident that I am protected if I should need it without causing them any problems.

September 6, 2026
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Reply from goodtogo

Pam Hoyle,

We're so glad to hear that organizing your protection was quick and easy, and that you feel confident for your family's Corfu visit. We appreciate your positive feedback!

goodtogo

Rated 5 out of 5 stars

Good prices

Good prices, answer the phone sharply, good service

September 9, 2026
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Reply from goodtogo

GARY,

We're delighted to hear that you found our prices good, that we answered the phone promptly, and that you received good service. Thank you for your positive feedback!

goodtogo

Rated 5 out of 5 stars

Website so easy to use would highly…

Website so easy to use would highly recommend excellent service

September 6, 2026
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Reply from goodtogo

Shirley,

We are so pleased you found our website easy to use and our service excellent. We truly appreciate your recommendation!

goodtogo

Rated 5 out of 5 stars

Good cover for a reasonable price

Good cover for a reasonable price, easy, clear online application

September 10, 2026
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Reply from goodtogo

Miss Julie Hosty,

We're delighted to hear that you found our cover to be good value and that our online application process was clear and easy to use. Thank you for your positive feedback!

goodtogo

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