It was much cheaper than many of the other quotations we looked at. My mum is 91 and in very good physical health for her age. But for her to visit her property abroad was becoming untenable due to... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your staff were amazing. Wayne was the guy who dealt with my call and he was patient, helpful and had a sense of humour which I very much appreciated. He took the time to find the right quote which... See more
Company replied
I phoned my existing insurance company enquiring about the cost to add a medical condition for my husband. The member of staff actually suggested I try goodtogo as you’d probably be cheaper. It work... See more
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Very nice conversation with staff re changing from the cruise selection to just Europe. Always do try and have continuous yearly insurance. Great service
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Company details
About goodtogo
Written by the company
Goodtogoinsurance.com is a specialist travel insurance provider. We are proud to provide travel insurance cover to individuals, couples and families who may have difficulty obtaining cover elsewhere, either due to age or health record.
- Cover for all types of medical conditions
We can cover any type of medical condition up to a high level of severity (often even where there is a terminal prognosis).
- No age limits
There are no age upper limits on our single trip or annual travel insurance policies.
Get quote
Medical Travel Insurance
Written by the company
- We are here to help
- Our website is easy to use with full information about our cover available throughout the process. You can also request a call back or use live chat for extra help if you get stuck. If you prefer to talk to a real person, we are open 7 days a week and have a team of friendly experts who are waiting to take your call.
- Experts in Cover for Medical Conditions
- We can cover all types of medical conditions up to a very high level of severity, including heart conditions, cancer, diabetes, stroke, asthma and arthritis. We can provide cover if you are on a waiting list and in some circumstances if you have been given a terminal prognosis.
- No Upper Age Limit
- Your age will not be a barrier to getting appropriate travel insurance for your holiday.
- 24 Hour Emergency Medical Support
- All of our travel insurance policies come with 24 hour emergency medical support. Wherever you are in the world our English speaking emergency assistance team are just a phone call away. They can help you get the treatment you need quickly by liaising with foreign doctors on your behalf and guaranteeing payment to the hospital so you don't have to worry.
14 Day Money Back Guarantee
Claim a full refund if the cover does not meet your needs
When you buy travel insurance over the phone or online you get 14 days to review the full terms and conditions of the policy. If the travel insurance doesn't meet your needs you can claim a full refund provided you have not travelled or made a claim.
Contact info
Correlation, 1st Floor, 5 St Helen’s Place , EC3A 6AB, London , United Kingdom
- 0330 024 9949
- help@goodtogoinsurance.com
- www.goodtogoinsurance.com
4.7
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was straightforward
It was straightforward, I've used good Togo before for my holiday insurance
September 8, 2026
Reply from goodtogo
doreen hill,
We're so glad to hear that your experience with us was straightforward and that you've chosen us for your holiday insurance again! We truly appreciate your continued trust.
goodtogo
very friendly and helpful staff who…
very friendly and helpful staff who booked my insurance
September 7, 2026
Reply from goodtogo
FAO,
We're so pleased to hear that our staff were friendly and helpful in assisting you with booking your insurance. Thank you for sharing your positive feedback!
goodtogo
Medical conditions covered
New medical condition covered without any fuss when our current insurer would not. Very easy process.
September 2, 2026
Reply from goodtogo
Audrey Stone,
We're delighted to hear that we were able to cover your new medical condition without any issues, especially when your previous insurer could not. We're also pleased you found the process very easy.
goodtogo
I am very grateful that you will insure…
I am very grateful that you will insure me, but horrified that it is so expensive for just one week, especially as I was told that my cancer is in it's very early stage and of no immediate danger.
September 4, 2026
Reply from goodtogo
Mrs Durling,
We appreciate you sharing your experience and understand your concern regarding the cost, especially given your early diagnosis. We aim to provide comprehensive coverage tailored to individual circumstances.
goodtogo
This is the fifth time I have used good…
This is the fifth time I have used good to go and the process worked well.
September 8, 2026
Reply from goodtogo
Graeme Lythe,
We are so pleased to hear that your fifth experience with us has been a positive one and that the process worked well for you. Thank you for your continued trust!
goodtogo
Great Customer Service, but Platinum Tier is now priced out!
I have just renewed my travel insurance and want to highlight the excellent service from the staff member who helped me. They were incredibly professional and thoroughly explained the different levels of cover so I knew exactly what I was buying.However, my only issue—which is related to pricing rather than service—is that the price difference between the Gold and Platinum cover has significantly increased. For the last few years, I have always purchased the Platinum Policy. This year, the huge price jump meant I could only justify buying the Gold cover instead. While the Gold cover is similar, the level of cover is noticeably less and I will now have to pay an excess charge if I make a claim. The service remains top-tier, but I am disappointed by how much more expensive the premium tier has become.
September 8, 2026
Reply from goodtogo
Brian,
We truly appreciate you taking the time to share your feedback regarding your recent renewal experience. We are very happy to hear that our staff provided excellent and professional service, thoroughly explaining the different cover levels.
We understand your disappointment regarding the increased price difference between our Gold and Platinum cover options. We recognize that this change impacted your decision to choose the Gold policy this year, and we acknowledge your concern about the reduced cover and the introduction of an excess charge. We continuously review our pricing structures to ensure we can offer comprehensive coverage while reflecting current market conditions. Your insights are invaluable as we strive to balance service quality with competitive pricing. We value your continued loyalty and thank you for highlighting this important point.
goodtogo
They went through everything with me…
They went through everything with me and made sure everything was correct before I took the insurance
September 8, 2026
Reply from goodtogo
Maureen Joan,
We're so glad to hear that we thoroughly reviewed everything with you and ensured its accuracy before you finalized your insurance. Thank you for your kind words!
goodtogo
Can't remember
The person dealing with my renewal was very clear in giving me the information I required and was very polite especially as I asked her to repeat certain points
September 8, 2026
Reply from goodtogo
MRS JUNE LAMBERT,
We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was clear, polite, and patiently provided all the information you needed. We appreciate your feedback!
goodtogo
Reply from goodtogo
customer,
We're so pleased to hear that you found our team to be friendly, helpful, and very clear. Thank you for sharing your positive feedback!
goodtogo
The lady who done my insurance was very…
The lady who done my insurance was very helpful and very efficient lovely personality.and understanding
September 8, 2026
Reply from goodtogo
Desmond James Mullins,
We're so happy to hear that our team member was very helpful, efficient, and had a lovely personality. Thank you for sharing your positive feedback with us!
goodtogo
It was so easy to understand the…
It was so easy to understand the website page,would have no hesitation in recommending your site.
Congratulations to all who made this site possible with no gobbledegook 😀 for us not so savy with technology 😄
September 8, 2026
Reply from goodtogo
Mrs Barr,
We're so pleased to hear that you found our website easy to understand and navigate. It's wonderful to know that our efforts to make it accessible for everyone, regardless of their tech savviness, have paid off. Thank you for your kind words and recommendation!
goodtogo
It was very good
It was very good, very straightforward and easy to get through as it was last year.
I will definitely continue using your services in a years to come, thank you for everything
September 8, 2026
Reply from goodtogo
Mrs Maria Gloria Hunt,
We're so pleased to hear that your experience was very good, straightforward, and easy! We truly appreciate your loyalty and look forward to continuing to provide our services for years to come.
goodtogo
Easy to answer questioned.Not as…
Easy to answer questioned.Not as complicated as other providers
September 4, 2026
Reply from goodtogo
Mr john cheney,
We are so pleased to hear that you found our questions easy to answer and not complicated. Thank you for your positive feedback!
goodtogo
Reply from goodtogo
J Jarvis,
We're so pleased to hear that you had such a positive interaction with a member of our team. Thank you for sharing your kind words!
goodtogo
I haven’t received any e mail with…
I haven’t received any e mail with policy documents yet? I have therefore not been able to either check or print out my policy.
September 7, 2026
Reply from goodtogo
Janice,
We are sorry to hear you haven't received your policy documents. We are actively looking into this to ensure you receive them promptly.
goodtogo
Great support from staff
I initially struggled completing the online information form but had lots of help when I rang the company directly. I'd like paricularly Dominique and Lindy.
September 3, 2026
Reply from goodtogo
Suz,
We are so pleased to hear that our team was able to provide you with excellent support in completing the online form. We appreciate you highlighting the helpful assistance you received.
goodtogo
Easy to follow paperwork and renewal…
Easy to follow paperwork and renewal procedure.
Comprehensive medical cover.
Competitive cost and good value for the cover provided.
Thank you.
September 8, 2026
Reply from goodtogo
Mrs janis Cleveland,
We're delighted to hear that you found our paperwork and renewal process easy to follow. We appreciate your positive feedback on our comprehensive medical cover and competitive pricing.
goodtogo
I received no email to say my insurance…
I received no email to say my insurance was coming up for renewal but the first I knew was when I got an email say thanks for renewing it’s £410 approximately. I was furious . I called and said I expect the money to be back in my account as it should not have be renewed without at least an en email ! I feel this is done to catch people out who may not be checking their emails . I am furious by this .
September 7, 2026
Reply from goodtogo
Mr Colin Wayman,
We sincerely apologize for the frustration and inconvenience this situation has caused. We understand your concern regarding the automatic renewal and the lack of prior notification. We would like to investigate this matter further for you.
goodtogo
Was able to get travel insurance due to…
Was able to get travel insurance due to my illness.Very friendly customer service
September 7, 2026
Reply from goodtogo
Rash,
We're so pleased to hear that you were able to secure travel insurance despite your illness and that you found our customer service very friendly. Thank you for your positive feedback!
goodtogo
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