Goodwin Smith Reviews 

4,958
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied


Company details

  1. Boot Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,958)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, repurchased slippers after having my first pair for 3 years so fab value for money

February 15, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Love my new slippers

Love my new slippers. They are so warm and comfy. I haven't taken them off!

February 15, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Always very happy with the quality and service

I've purchased several pairs of shoes, hiking boots and now some slippers from Goodwin Smith and I've always been very happy with the price, quality and excellent customer service.
I definitely recommend them.

February 15, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 4 out of 5 stars

Quality item

Communication and delivery was good. Arrived well packaged.
Unfortunately, these slippers did not grip around my ankles and my heel came out of the slippers when I walked. So I decided to return them. A shame as otherwise seemed lovely quality and great value for money.

February 10, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Another nice brand to add in my notes

I’ve ordered a pair of mules online. The site advised to order a size up as that model fit small. Although, I followed the advice, they arrived way too small. I had to return them, unfortunately. Nonetheless, I must say that the quality of the slippers was excellent. The customer service did the same. They wrote me an email where they apologised for the inconvenience and they refunded me even the original postage costs. Top company!

February 21, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Price was amazing

Price was amazing! Great website and communications Quality of trainers spot on look great with smart or casual wear.Highly recommend 👍🏻

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes and trainers

I now own four pairs of Goodwin Smith footwear. They are all of great quality and fit really well. Despatch and delivery are all quick with no issues. I’d highly recommend them.

February 9, 2025
Unprompted review
Rated 4 out of 5 stars

GS range of shoes

GS range of shoes, boots and trainers are go to when looking for quality and comfort on your feet. These trainers are well made smart on and a great addition to my collection

February 20, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Excellent service

Excellent service, ease of purchase and a swift delivery with a very simple returns process. Definitely purchase again from this company.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes at great prices

Great shoes at great prices ! What more coukd you ask for ? Classic designs that will go with jeans and a shirt for a casual look on a night out or you could easily wear them with a suit for a more formal look and occasion.

February 3, 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality slippers

Poor quality slippers - the label says made in China. Clearly made with cheap materials and low quality, not sheepskin as they are sold. I’m not sure these are even worth it at the discount price of £24.

February 17, 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi I am sorry you have not had a good experience. We dont have any record of your order and have requested more information. We only sell sheepskin slippers, and as you can see from our reviews we get thousands of 5 star ratings on them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look