I came in looking for a pair of hiking boots, the staff were incredibly knowledgeable and the selection of boots on offer was good. I spent about 45 minutes buying a pair of boots and was served b... See more
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I went into the Altrincham store looking for a shorter length waterproof jacket and was served by Claire, she was very knowledgeable and found exactly what I was looking for. Claire then told me about... See more
Company replied
Claire and the ladies at GO Outdoors were super helpful, kind and welcoming. I enjoyed my visit and it was a very positive experience, thank you again and look forward to my next visit.
Company replied
Recently paid £27 (£18 each, but buy one get one half price), for 2 camping chairs. Order cancelled not long after and a refund of £9 was stated in email. Never received the refund or chairs.
Company details
About GO Outdoors - Altrincham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
72 George Street, WA14 1RF, Altrincham, United Kingdom
- 0161 694 8861
4.8
Excellent
355 reviews
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Reply from GO Outdoors - Altrincham (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Camping
I came in looking for information on outdoor camping and to look at potential tents . I was served by Claire who was absolutely fantastic. Her knowledge was so useful ! . I highly recommend visiting for the friendly and un intimidating expertise .
June 8, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing service
Extremely kind and helped phenomenally, especially Claire.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Advice regarding walking shoes
I only went into Altrincham branch to buy some new rubber plugs for my walking stick.I spoke to Christine, and she gave me useful and relevant information regarding a different product, (walking shoe Merrell) even though I had no intention of buying anything else, during that visit.
Subsequently, I returned to the shop, and bought the shoes Christine recommended with wonderful help from Claire
May 14, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Lovely experience in Go Outdoors….
Lovely experience in Go Outdoors Altrincham today. Claire was very helpful, advised on anything needed, genuinely couldn’t have been happier with Claire’s service, she was lovely! Enjoyed having a little chit chat
There was also another male worker in the shop who was also delightful!
10/10 service, highly recommend!
May 27, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great products, excellent service
Great products. We found exactly what we wanted. Friendly, helpful staff. Good price.
Excellent!
May 25, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
They were super helpful
They were super helpful! We didn't have much idea what we were on about but they new everything! Clair was so so helpful, berry friendly and explained everything to us!
May 25, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jade looked after me and helped me find…
Jade looked after me and helped me find the perfect boots for my hike! She explained how to find the right fit and what to look for. Perfect service!
May 22, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you Clare
Served by Clare at Altrincham branch. Clare has been very patient and helpful the whole time. Really impressed. Thank you!
May 20, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great Service
Phoned up to see if they had any wellies in stock. Jade took the call - asked what sizes and confirmed they were in stock. When I arrived at the shop she remembered the call and had already retrieved a variety of wellies in the sizes needed and they were waiting for us.
Absolutely brilliant service. 5 star
May 20, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Map purchase
Rang the store a couple of days ago to confirm stock of OS map and spoke to a very helpful person who confirmed price and stock level.
Call in to store today and was helped by Jade who remembered the call and sorted out renewal of my members card and completed the purchase.
Very pleasant and knowledgeable.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A Berghaus storm cloud jacket was £120…
A Berghaus storm cloud jacket was £120 in this store. On Amazon you can get them for £85. Have to be a member for discount. Member of what....It's a shop that scams people. The old guy assistant was very odd. Constantly walking by me while I was looking around. Overpriced and not welcoming.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
We’re really sorry to hear that you’re disappointed with our membership and pricing.
Our membership is designed to give customers access to exclusive offers and savings on outdoor gear, but we appreciate that you’ve found the item at a lower price elsewhere.
We do offer a price match service at GO Outdoors, and full details of how this works can be found on our website here:
https://www.gooutdoors.co.uk/pages/price-match
We have reached out via Trustpilot so we can obtain further information on your mentioned store visit.
Thank you for your feedback, we’ll make sure this is shared internally as we’re always looking at ways to improve our offering. We do hope we can provide a better experience for you in the future.
Kind Regards
GO Outdoors Customer Care.
Positive experience
All staff are very friendly, welcoming and knowledgeable. It's always a positive experience visiting the Altrincham store.
May 12, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jade at the Altrincham store was…
Jade at the Altrincham store was amazing! She helped me prepare for my child’s DofE trip…Thank you!
May 2, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Fabulous Customer Service
Fabulous Customer Service by the extremely knowledgeable Chris T. Helped my wife choose the right shoes and explained the differences between each of them well.
Really pleased we made an effort to go to the local store rather than buy online.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks Abbie!
Abbie was so helpful when I came in to the store asking about water purification tablets and the difference between the different products! Really helped me make right decision - thanks Abbie!!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The staff pleasant and helpful
The staff pleasant and helpful. Good customer service with plenty of useful advice.
April 20, 2026
Reply from GO Outdoors - Altrincham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited today to buy walking shoes
We visited today to buy walking shoes. Chris T was excellent and he gave us great advice on choosing the best type and size. Very good customer service.
April 25, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
I visited the store last week to buy some walking shoes . I was served by a lady called Claire who was fabulous. Very knowledgeable and extremely helpful . Nothing was too much trouble.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Every thing
Every thing. Your customer service is….e
The worst of any global company I have dealt with over my 70 years
It’s beyond belief you have a business at all.
Mr Dermot Finnigan
April 2, 2026
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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