The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
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Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a... See more
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Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... See more
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I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... See more
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Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
281 reviews
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Kacey was very helpful with tech advice…
Kacey was very helpful with tech advice on waterproof walking boots.
I needed a wide fit and she was accurate in specifying the best ones. Loved the member discount 20% off too.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kevin was great
Kevin was great, very helpful in choosing our rent and floor mat. Great knowledge of the products and guidance on savings. Very kindly carried our bags to the car to load. Overall just a great and efficient shopping experience :) Thanks Kevin!
June 5, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Camping Table & Chair
I was looking for a camping table & chair.
A nice young Man Connor asked if I needed help.
I told him I needed to buy a chair or table as I couldn't afford both.
He showed me a perfect table & then said i get the other one cheaper if I bought both.
He was very professional & polite.
I look forward to going back again
June 2, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing
Connor was ultra helpful, with nothing being too much trouble for him. Full of product knowledge and incredibly personable. This experience was like going back to when retail customer relations was practically an art form. Amazing. Great example of why customer-fronting, physical retail presence is still important.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Kevin (kev) in the Barnstable store was…
Kevin (kev) in the Barnstable store was very helpful, being an indecisive person he was patient with us scanned multiple items for us for prices and stock levels. Would highly recommend anyone going to the Barnstable store and ask for kev.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff go AWOL
Visited Barnstaple branch this morning in search of walking shoes. Great store - and I had it all to myself! Despite being the only customer I waited an inordinate amount of time to be served. When eventually I persuaded a reluctant assistant to help me, she could not have been more sullen and unhelpful. In total I saw four staff members this morning: one walked by en route to the warehouse, telling me that someone would be along shortly. Then the girl who finally served me after having been asked twice. And the the woman on the till (actually, on her phone) to whom I complained as I left, and finally a man who appeared out of nowhere as I was leaving. Customer service is virtually non-existent. The absence of other customers and the non-appearance of willing sales staff does not bode well. I left without buying anything. this is a relatively new store: I give it about a year.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
We are sorry to hear of your experience at our Barnstaple store, this is not the level of service we expect our customer to receive and it is upsetting to know that this has been the case.
We have reached out to your via Trustpilot to request your contact details so we can get in touch with yourself to investigate this further and understand what went wrong.
We hope to hear from you soon so we can look into this for you.
Kind Regards
GO Outdoors Customer Care.
Very friendly and helpful staff
Very friendly and helpful staff.
Thanks goes to Kevin for assisting me with my boot fitting.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Popped into store to buy a tent for the…
Popped into store to buy a tent for the weekend, came out with an air bed and some chairs also. assisted by Kevin, lovely man, helped us in every way, even carrying the tent to the car. Great service 😎
May 27, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Cheers Kevin
Cheers Kevin!
Very helpful! Stayed until the problem was solved. Used his knowledge to offer the best he could!!
May 27, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store and helpful staff
We went into store whilst on holiday in the area. Kevin was very helpful assisting us with what we needed and gave some advice about the local area. The staff member on the till was also friendly. We would highly recommend this store.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent advice and service from Kevin…
Excellent advice and service from Kevin today, very happy with my Osprey backpack!
May 18, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Needed some help with camping stuff
Needed some help with camping stuff.
The man that helped me was brilliant such a great character. So helpful and very grateful
I believe his name is Kevin.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service and extremely helpful and knowledgeable staff, especially Kevin, who went above and beyond to help; making our purchase so much more pleasurable
May 14, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ben was extremely helpful and…
Ben was extremely helpful and attentive. Nothing was too much trouble.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Jeremy for helping me with my…
Thank you Jeremy for helping me with my new shoes
May 8, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Popped into the new store in Barnstable…
Popped into the new store in Barnstable and received fantastic service from
Kevin. Extremely helpful and made us feel very welcome having recently moved to north Devon. Thank you Kevin.
The lady on the till was also very friendly.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Gabriel, thank you
I was served a couple of weeks ago when buying new walking shoes by Gabriel. He was wonderful, he brought me several different shoes when requested and checked several other different styles which were out of stock in my size. He was very efficient and uncomplaining about my questions.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Teenagers on Events
We were getting some walking boots for my daughter to do ten tors, amongst other items. The staff were very friendly and helpful. Particularly a lovely young lady, didn’t get her name and a young man called Gabriel. Everyone was very friendly and helpful, would definitely recommend 😊
May 2, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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