The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
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Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a... See more
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Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... See more
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I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... See more
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Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
281 reviews
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Excellent service in the shoe department
We were served in the shoe department by Jeremy who advised us very professionally on the best walking shoes to meet our needs. Both my wife and I are very satisfied with our Meindl shoes.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Shopfloor Customer service was…
Shopfloor Customer service was excellent.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service and stock
Made our first trip to Go Outdoors today and was really impressed by the amount of stock they had and helpfulness of staff. Jeremy helped me find the size of boots I was looking for and was the right amount of helpful and attentive without being pushy which I really appreciated. He happily took the boots to the till for me and advised me on cleaning and proofing as I hadn't had a pair of suede boots before. At the till we were served by a very lovely and chatty girl (Felicity I think) who was really helpful and pleasant despite me having awkward gift cards and an ever mounting queue due to them not working. Having worked in retail myself both Jeremy and Felicity were an asset to the go outdoors team!
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lovely customer service
Jeremy helped us with trying on walking boots. He was very helpful, friendly and professional! Thank you
April 3, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great deals
March 24, 2026
Reply from GO Outdoors - Barnstaple
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Had a great experience
Had a great experience, I was able to get everything I needed and Simona who helped me was brilliant.
March 18, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service and helpful staff.
Great service and helpful staff.
This store is smaller the the plymouth one but surprisingly crammed with a good range of goods well worth a visit.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Lovely
Apparently it happens a lot, Came in for some socks and left with a £200 basket and still wanting more !
I was served by Felicity on the till and she was remarkable! Seriously, I’ve been working in retail management for years and she was exactly the example of a respectful, charming and funny customer service worker.
The range of clothes was exceptional, and I will be back for more
March 14, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
An excellent visit to the Barnstaple store...
I visited the Barnstaple store last Sunday 15th March and was served by Kacey.
She was so professional, polite and helpful. I asked her for more than 6 or 7 size 5s in hiking shoes and she was polite all the time, helpful and knowledgeable.
She went over and above to help me. A delivery had just arrived at the store and she went through the delivery to find what I wanted. She was excellent.
March 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Trail running shoes
Went to Go Outdoors looking for some trail running Shoes for an upcoming trip. Had a lad called Leo who was very helpful and had him fetching a few different pairs before settling on one that was right. No grumbles from him ( which I had in the Exeter store the the other day ).
Overall, good service and a good selection of shoes/boots. The ramp is particularly handy to test them on especially for feeling the bottom of the soles over rough terrain/rocks.
It's a good store generally and staff always seem happy to help.
March 14, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Jeremy was very patient and helpful (as were other staff) with in store today.
March 6, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service
Fantastic service from Jeremy for walking shoes very patient and helpful
March 2, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great choice of quality branded…
Great choice of quality branded clothing. Very helpful and friendly staff. Generous discount with the members card.
February 20, 2026
Reply from GO Outdoors - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I returned some newish pair of walking…
I returned some newish pair of walking boots as they were leaking. The staff couldn't have been more helpful. Friendly, polite and efficient.
February 19, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was greeted by a happy smiling Julie…
I was greeted by a happy smiling Julie as I walked through the door.
When I asked about the details of a jacket Julie suggested we go over the the counter and scan the item.
Unfortunately the data was not there so Leo did another search to find the answer.
Following this I was happy to buy the jacket.
February 17, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very attentive friendly knowledgeable…
Very attentive friendly knowledgeable staff Especially Jeremy
February 12, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fabulous staff very helpful
February 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The staff are really friendly and…
The staff are really friendly and helpful. I asked a couple of questions about the product I bought and the guy who served me found all the information I wanted. Good job
February 15, 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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