Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... See more
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The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... See more
Company replied
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... See more
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Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... See more
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Company details
About GO Outdoors - Birmingham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
35 Union Street, B2 4SR, Birmingham, United Kingdom
- 01212 271996
4.7
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Birmingham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Helpful, knowledgeable staff
Helpful member of staff who knew about the stuff he was selling me. He also explained how I could save by becoming a club member
January 5, 2024
Reply from GO Outdoors - Birmingham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service - Well Done
Staff were attentive and tried as hard as they could to find the jacket I was looking for, including calling other stores
December 29, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Amazing service from a lovely chap…
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I would be doing and offered several choices of product, nothing was too much trouble (I ended up buying men’s hiking boots instead of women’s).
He is a credit to the company he works for!
January 3, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful staff not over pushy…
Very helpful staff not over pushy directed me to the item I asked for.
January 1, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birmingham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Good All Round
Staff were excellent - product seems really good although not tried in rain yet! Price good.
December 15, 2023
Reply from GO Outdoors - Birmingham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
Unfortunately didn’t manage to find what I was looking for but Chloe’s customer service was great!
December 16, 2023
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi Tom,
I appreciate you taking the time to leave us this review.
Thanks for the 4* review. It always great to receive feedback such as this!
I'm sorry you weren't able to find the item you were looking for but I'm glad Chloe was able to help.
Thanks,
Jessica,
GO Outdoors Online Review Team
Nice vacuum flask shame about the Go Outdoors Card
I did find an item that I was looking for. I do find the trading practice of offering lower pricesbtompeiplevehinhavr subscribed to a Go Outdoors card particularly annoying and had another suitable shop been available I would have used that instead. The card system is both a 'faff' and a crude attempt to lock me in to using Go Outdoors which just makes me feel angry. (Pleasant staff though - so why not release them from this archaic retail practice?)
December 10, 2023
Reply from GO Outdoors - Birmingham (Express)
Dear Alastair,
Thank you for taking the time to leave this review for us.
I'm really sorry to hear that you are dissatisfied with our Member's Card service.
Aside from the lower prices, we also offer exclusive deals for our Members, and access to our Price Match service whereby we will beat the competitor's price by 10%. You can find further information and the terms and conditions here: https://www.gooutdoors.co.uk/members-card
There is no obligation to renew membership if you do not wish to.
If you would like to discuss this further, please feel free to reach out to us at onlinereviews@gooutdoors.co.uk.
Please include your reference TP43834 within the subject and in the contents: your receipt number, full name and billing address including postcode.
Kind regards,
Dominika,
GO Outdoors Online Review Team
Helpful staff
December 6, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great shop!
I found exactly what I was looking for (v warm & waterproof coat) and more!!
Great prices and the staff were really friendly, knowledgeable and helpful.
I bought a wild bike from another Go Outdoors in Birmingham previously for one of my children; it’s the best bike she’s ever had!
December 5, 2023
Reply from GO Outdoors - Birmingham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great Service!
November 21, 2023
Reply from GO Outdoors - Birmingham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
It's the card everyone should have £5 a…
It's the card everyone should have £5 a year for big savings that's why I gave 5 stars
November 24, 2023
Reply from GO Outdoors - Birmingham (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Helpful shop assistant who provided…
Helpful shop assistant who provided useful guidance on item purchased
November 20, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff always pleasant and helpful.
October 21, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good price for item and excellent…
Good price for item and excellent service and advice
October 18, 2023
Reply from GO Outdoors - Birmingham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Very pleased to see you stocked Berghaus & Rab. Will be coming back for my winter puffa jacket!
September 19, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful people in the shop and…
Very helpful people in the shop and speedy delivery
August 25, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Useful selection of walking boots and shoes
The shop had 20-30 different models clearly displayed. I chose 3 different models to try and the assistant promptly found the right size in all 3. With member’s discount (£5/year) the prices were reasonable.
August 14, 2023
Reply from GO Outdoors - Birmingham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Cycling
Young man on cycles very polite , knowledgeable and helpful.
Young lady on till also polite and friendly
Just no place to park bikes
August 4, 2023
Reply from GO Outdoors - Birmingham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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