Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... See more
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The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... See more
Company replied
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... See more
Company replied
Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... See more
Company replied
Company details
About GO Outdoors - Birmingham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
35 Union Street, B2 4SR, Birmingham, United Kingdom
- 01212 271996
4.7
Excellent
236 reviews
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Online order fiasco
Ordered 4 items online with click and collect thinking no hassle ,received a text to say my order is ready ,so drove to city centre (Road works ,road closure everywhere, finally payd for parking to then find out at the store they only have half my order. So had to do it all again the following week, NEVER AGAIN!!!!
May 25, 2024
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly and knowledgable
I was served by Kyro, Ed and Jad. Extremely attentive and knowledgable staff making my purchase quick and easy.
May 22, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service
May 20, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I attended Birmingham go outdoors in…
I attended Birmingham go outdoors in Birmingham last weekend. As an aspiring mountain biker, I needed help with choosing the right shoes and the right size and other gears one may need. I was assisted by Charlotte who was really knowledgeable and caring. She was patient with me trying all sorts of shoes and also gave me some good tips. I had a good experience in this shop. The only reason I have given it 4 star as opposed to 5 is that this is a specialist shop where customers are more likely to need help ( like I did). I had to wait for my turn when I attended because the number of customers needing assistance was higher than the number of assistants.
May 18, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great advice and service from Chloë!
May 18, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I bought a jacket today
I bought a jacket today in the GO OUTDOORS store Birmingham. The seller ED was very accommodating and helped me get the right jacket. Thank you!
May 17, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service could make me willingly donate my kidneys 🤗
Just want to say a big THANK YOU to Ed, Ollie and Chloe! Talk about amazing customer service; they were all experienced, dedicated, professional and even fun. My friends and I are going to camp for the first time and were super nervous and had no idea what was needed but they were able to calm our nerves, give us the right information and answer questions thoroughly.
We went to compare prices at another store but the trio was what made us decide to make the purchase at the store which goes to show how much great service makes a difference!
May 11, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lamisha was a delight in store
Lamisha was a delight in store, very attentive and great customer experience
May 8, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ed was super helpful and had the…
Ed was super helpful and had the patience of a saint. Really good experience would go back for any further outdoor related purchases.
May 7, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birmingham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Good advice and helped to get me the…
Good advice and helped to get me the best deal
April 27, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lovely products, wonderful staff!
Went in looking for help on a good waterproof jacket, left very satisfied with exactly what I was looking for! Incredible range and incredibly helpful and experienced staff available for any questions. Thanks to Ed for his help in my decision :)
April 27, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great sales staff
Great attention from your salesperson who directed me towards the best product for my requirements and even tested if it worked properly.
April 25, 2024
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service
I was quickly directed by Ed to the area that held the waterproof trousers and he gave a quick run through of the different options.
Then stepped away to give me the space to make my decision.
At the till he helpfully pointed out the saving I could make by becoming a member.
April 23, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Alan provided excellent customer…
Alan provided excellent customer service - helping me to find the right shoes and also providing plasters for a cut picked up elsewhere.
April 19, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I needed some more boots for work and…
I needed some more boots for work and was very happy with the help I received from Chloe & the store manager thank you guys will see you soon……..
April 17, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staffs and good value for money…
Helpful staffs and good value for money and quality products
April 17, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great advice on how latest technology…
Great advice on how latest technology in walking boots Jade was really helpful.
April 9, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Found everything for DOE
My daughter had a big list of items she wanted for DOE. Ollie and Jade at the Birmingham city centre store really helped us sort everything and we got a good discount. Highly recommended for any items related to outdoor activities.
April 6, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I was looking at walking shoes
I was looking at walking shoes. Alan was extremely helpful and friendly. He recommended a different shoe to the ones I was looking at and it was just what I wanted. I wish all sales staff were as good. An excellent experience
April 10, 2024
Unprompted review
Reply from GO Outdoors - Birmingham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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