We have given Go Outdoors in Burton upon Trent 5* due to the fact Charlie served us this time. He was friendly, approachable & knew his stock. He turned a refund into an exchange and showed us what we... See more
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Store couldn't help with a refund of an online return because the product had come from another shop instead of the warehouse. Gave me a premium phone number to sort it out myself. Surely Go outdoor... See more
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Blown away by the excellent service by Charlie. Could not be more helpful with information about a range of footwear, including advantages and disadvantages, for what we were looking for. Did not have... See more
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Just visited the Burton store to find some hiking boots! Simran was extremely friendly, helpful and patient with us and my plethora of questions. She definitely wanted to make sure I was happy with... See more
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Company details
About GO Outdoors - Burton-Upon-Trent (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
12 St Modwens Walk, DE14 1HL, Burton, Derbyshire, United Kingdom
- 01283 244488
4.6
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good customer service
The young women who served us was both polite and helpful when answering our queries.
April 30, 2025
Unprompted review
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The man who served me was both helpful…
The man who served me was both helpful and polite
April 17, 2025
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good product (a backpack))
Good product (a backpack)), heavily discounted. Renewed my card for a penny.
April 11, 2025
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
able to view and try stuff on
able to view and try stuff on
also able to look around shop at similar things and decide whether to take what was ordered or change up for an alternative
March 31, 2025
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Well done Burton on trent
Staff were available at the till and also within the shop to serve me promptly and renew my membership card.there was a good selection of items on display
March 29, 2025
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service.
Friendly staff willing to help with advice and good value for the money.
March 21, 2025
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service by the manager Danny, very helpful and informative
February 25, 2025
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service
We were served by a lovely lady - Donna, she could not have been more helpful and ensured we got exactly what we were looking for, she is a credit to the store.
February 14, 2025
Unprompted review
Staff was very helpful
Staff was very helpful, couldn't do enough to help
January 17, 2025
Unprompted review
Great shop wonderful service the staff…
Great shop wonderful service the staff are very friendly and helpful
January 10, 2025
Great value for money.
Wide range of fantastic products, all at reasonable prices - you get what you pay for!
Staff knowledgeable and very helpful and pleasant.
Will definitely be coming back to shop here for walking gear and general outdoor clothing and waterproofs.
December 30, 2024
Unprompted review
I had a great experience at go outdoors
I had a great experience at go outdoors. I was greeted by a really lovely woman Dawn who was amazing and helped me so much. Thank you and merry Christmas. I hope she gets a bonus this Christmas.
December 21, 2024
Unprompted review
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
dawn
dawn was a massive help in the shop and fulfilled all my needs within shopping
December 21, 2024
Unprompted review
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Donna is a diamond
Donna is a diamond! I hate shopping and I was having a terrible day but she turned it around. She was an absolute delight. I left the store in a completely different mood. She made my day and she’s an asset to your business.
December 18, 2024
Unprompted review
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Chloe was extremely helpful
Chloe was extremely helpful, knowledgeable and took time to help me find the right pair of new walking shoes. Thank you
November 29, 2024
Unprompted review
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Burton-Upon-Trent (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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