We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... See more
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Excellent service from Anthony in the Cardiff store, He was extremely helpful, knowledgeable and took the time to make sure we got the right bikes. It’s really nice to see someone who takes genuine pr... See more
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Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... See more
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We had a family trip to the boot section of the Cardiff store this morning and were helped brilliantly by Morgan T and purchased one set of male adult boots and will be ordering two more sets for two... See more
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Company details
About GO Outdoors - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newport Road, CF23 9AE, Cardiff, United Kingdom
- 02922 672214
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Cardiff
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thank you Tom and Abbie!
I went into store asking for some micro cord stoppers - a very niche question, but Tom knew exactly what I meant and could find them for me immediately! Both Tom and Abbie were incredibly helpful and supportive - I couldn't ask for anything more from them!
June 6, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Went to the store today to buy a tent
Went to the store today to buy a tent. I ended up buying extra camping equipment. A very helpful assistant called Morgan G served me. Answered my questions and was very knowledgeable. He took my purchases to the till and then out to my car. I would definitely recommend him as a great assistant.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful
Great experience - Morgan was really helpful with choosing the right walking boot. Massive thanks
June 3, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Had great service from T. Morgan, he was extremely helpful and informative about the walking sandals that I was trying on. First class!
June 3, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
good range of product
My experience was helped by the price range and quality of product that was on offer, the member of staff named Morgan. T. Was very polite helpful and knowledgeable about the range of shoes offered.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Morgan T was helpful choosing walking boots
Morgan T was helpful, patient, and knowledgeable. I was choosing walking boots and he handled my indecisiveness with good humour, even when I left and returned several times.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Had my bike seviced by Anthony
Had my bike seviced by Anthony - He was super efficient and extremely helpful . Great job
Vin Mooneeram
May 29, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
You failed to notify me that my…
You failed to notify me that my products had arrived in store and when I tried to phone,no one answered. I called in and the assistant was very helpful but you must improve this
May 14, 2026
Reply from GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really helpful in the Cardiff store…
Really helpful in the Cardiff store when a part had broken on our tent
May 14, 2026
Reply from GO Outdoors - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Morgan T was friendly and knowledgeable
Morgan T was friendly and knowledgeable
May 28, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Unhelpful
Assistant was not at all helpful with obtaining a larger size wetsuit. We were just told to order online.
This mannerism discourages the public to accesss the stores and potentially spend more money.
May 19, 2026
Reply from GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service
Spoke to Anthony who was really knowledgeable about the bike I was interested in. Great service and managed to do a safety check before taking the bike home.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bike Service
Anthony, who serviced by bike, was extremely knowledgeable and did a fantastic job on my old bike
May 21, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent bike-purchase experience
Super helpful staff member - Anthony, incredibly easy transaction, and brilliant price point. All round ideal experience, ambled in to simply browse and then found and purchased the perfect bike within 5minutes.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Shocking
Shocking. Bought a Cadac cooker, opened it up and it was an empty box. Totally ruined a bank holiday weekend away. The explanation was, someone forgot to go out the display one in the box. I did not order an ex display I ordered a new one. 2 trips to shop wasted and holiday ruined.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thank you for taking the time to leave your review. We’re really sorry to hear that you have received an empty box instead of your Cadac Cooker.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong and provide a resolution.
We hope to hear from you soon so we can investigate this further.
Kind Regards
GO Outdoors Customer Care.
I went to buy so walking boots and even…
I went to buy so walking boots and even though the staff were very helpful the boots that I wanted had a boot missing therefore I had to choose another brand.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Kitting out for summer walking
Personal service from Antony in footwear was very helpful. Happy with all purchases.
Grouping similar garment types rather than brands would make shopping easier.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went into the store today to buy some…
Went into the store today to buy some camping gear including a tent, met Morgan outside and he was an absolute pleasure to deal with, very informative, guided me through the whole process and could not have been more helpful. It’s rare to find someone young, helpful and enthusiastic these days so massive thanks Morgan, hope the management realise how luck they are to have you!
May 21, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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