Item arrived at store a couple of days after my order. I was not informed nor could I track it in shop. I phoned the shop after a week and was told if I hadn't been contacted then it hadn't arrived. F... See more
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I went into your store today 17/10/26 to return a pair of shoes. This was dealt with by Paul in a very friendly and professional manner. He was extremely knowledgable about alternative products and no... See more
Company replied
Went in to Chester Saltney store to have a look for 2 bikes for my grandchildren today. The guy on the bike section was called Carl well what a polite, patient man he was so so helpful never rushed me... See more
Company replied
Very friendly and helpful we were able to get what we needed and at a very competitive price . Always our first port of call Thanks to Alison F and the duty manager who went the extra mile to help
Company replied
Company details
About GO Outdoors - Chester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saltney Retail Park, River Lane, CH4 8RF, Chester, United Kingdom
- 01244 735744
4.7
Excellent
3K reviews
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Big thanks to Paul
Big thanks to Paul, knowledgeable and helpful, helped us to buy a camping stove and peripherals, really polite too
September 20, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Competitively priced and Charlie at till was great :)
Competitively priced, lots of options. Highlight was Charlie at the till, super helpful and personable, thanks Charlie!
September 20, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was left waiting at the till for at…
I was left waiting at the till for at least 10 minutes on a day that wasn’t particularly busy with three people in front of me, and not once was there an apology or acknowledgement for the delay. Having over 20 years of experience working in retail myself, I understand that customers can sometimes have to wait, but I found the lack of urgency and customer service particularly disappointing. The short lady serving me, who appeared to be in her early 60s, spent much of the time chatting while serving rather than getting customers through the till efficiently. A simple apology and a more attentive approach would have made a significant difference to the experience.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thank you for sharing your review with us about your recent visit to one of our stores.
Your comments regarding the wait time and service received has been passed onto the relevant teams to ensure that this is investigated and improvements are made from this.
We are sorry that you received this service in store and it is by no means a reflection on our standard level of service we aim to provide our customers. All feedback that we receive is of high importance to us and we appreciate you sharing this with us.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Good price good service good products
September 1, 2026
Reply from GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Website lies about stock levels at local stores.
I wasted 2 hrs and fuel travelling to Go Outdoors retail shop on two seperate occasions as the website told me the item I wanted was in plentiful stock at the location. It was not , on both occasions. I therefore reverted to ordering online and waited a week for the item to be delivered.
I should add that the staff at the Chester branch ( saltney ) went out of their way to try and find the goods in the store and storeroom on both occasions and were equally frustrated. They were superb.
September 7, 2026
Reply from GO Outdoors - Chester
We appreciate you taking the time to share your experience.
While we do always strive for our website to correctly reflect the stock held in our stores, on occasions, discrepancies can occur. We do apologise for the inconvenience and wasted journeys that this caused.
We have looked at the online order that was placed and can see that delivery was completed within the expected 3-5 day timeframe. We hope that you are happy with the item received.
Kind regards,
GO Outdoors Customer Care Team
Simon helped out and sorted the issue…
Simon helped out and sorted the issue brilliantly. Thanks!
September 16, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Ordered item as in stock you cancelled…
Ordered item as in stock you cancelled order next day …. Still awaiting refund !!!
September 4, 2026
Reply from GO Outdoors - Chester
Thank you for your review.
We are sorry to hear that your order was cancelled the day after placing the order on a Click & Collect Express service.
Whilst we aim to ensure our stock files are accurately reflected, cancellations can occasionally occur due to stock discrepancies or system issues, we fully appreciate how upsetting and inconvenient this is.
As the order was placed on the Click & Collect Express service the stock needs to be available at the selected store location for the order to be fulfilled. As the store was unable to fulfil the order, the order was cancelled and a refund was issued back to the original payment method used on the order on the 4th September.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Very helpful staff manager was lovely I…
Very helpful staff manager was lovely I had bought a leisure battery I did measure before buying it and it was very close but inf it didn't fit, went back in store and the manager greeted me and asked if she could help I explained my predicament and she very kindly said don't worry we can refund it or exchange it for you if there's something suitable, unfortunately there wasn't but she kindly refunded it, this was a big relief as I'd recently had major surgery and I'd struggled to get the battery in and out I didn't get her name but I do hope she reads this review I wish their were many more like her in retail.
September 14, 2026
Unprompted review
Reply from GO Outdoors - Chester
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent buyers experience with…
Excellent buyers experience with efficient till and sales people. Happy with the service
September 14, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Quality at great prices
The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at exceptionally good prices. Staff are incredibly helpful and courteous.
August 26, 2026
Reply from GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Shaz was really helpful
Shaz was really helpful with recommendations and put a smile on mine and my friends face, she is definitely an asset to the go outdoors team.
September 11, 2026
Unprompted review
Reply from GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
wheres the stock gone :(
as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done for him :) deserves a hug putting up with me, but the float levels on the shelf were a problem for me . Lots of empty shelves and keynotes from the advertised 'sale' not even available at the store. Maybe its just fishing gear its a bit of a niche area but left the store feeling a little disappointed
August 23, 2026
Reply from GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Free bedroom compartment for Euro Hike tent.
Contacted GO Outdoors, as bedroom compartment had gone missing for Euro hike Sendora, the store very kindly ordered two bedroom compartments for free. Great service, Many Thanks.
September 2, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shocking service
Shocking service , the box my watch was in looked like it had been run over and the staff weren't interested
August 21, 2026
Reply from GO Outdoors - Chester
Thank you for taking the time to leave your review.
We are sorry to understand that your ordered item was received in this condition and that the staff did not assist you with the matter. This is by no means the level of service we would expect our customers to receive and this will be raised with the relevant teams to have investigated further.
Upon reviewing your order, we can see that our customer care team have been in contact with yourself on the 28th of August to request images of the damage. However, we have not received a response to this email. We have reached out to you again via the email address given so we can investigate this further for you, please check your inbox shortly.
Kind regards,
Go outdoors Customer Care Team
Easy on line ordering and then quick…
Easy on line ordering and then quick delivery.
Really pleased.
August 20, 2026
Reply from GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic shopping experience
Fantastic shopping experience. The guys i spoke with all knew their stuff and were very helpful.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Efficient service and helpful staff
Successful trip to buy camping equipment. Staff were very approachable and helpful. Purchases completed efficiently. Very happy customer.
August 19, 2026
Reply from GO Outdoors - Chester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Huge thanks to Helen and Izzy for…
Huge thanks to Helen and Izzy for resolving a 5 week dispute with Customer Services in the space of 20 minutes. It is because of them being so efficient and lovely that I have revised my previous 1 star rating. Go Outdoors online shopping and central customer services is a disgrace. Unless you are going to deal directly in store with a human being, save yourself the headache and shop elsewhere. Huge thanks to Helen and Izzy for their help and diligence. Be warned, if your order is not fulfilled due to GO not having stock, you will be in for a world of pain trying to get your money back. Please also be advised the website will allow you to order items that aren't in stock! Avoid at all costs!! 5 stars to Helen and Izzy, 0 stars for the company.
August 25, 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
Great customer service by George O with my choice on outdoor seating and leisure wear. The Saltney store is huge and has a great range of products, at reasonable prices for members. Will be back again soon.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer relations by George O @…
Great customer relations by George O @ the Saltney branch.
Friendly efficient service cheers 🍻
August 22, 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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