GO Outdoors - Chester Reviews 

Excellent choice of outdoor equipment at the Chester branch. Found everything that i was after without the need of a pushy salesperson. Alison on the till was very confident and pleasant to deal with.

Good product, great service by go outdoors! Never disappointed

Very good service

Great experience very helpful

Quality and value, everything i needed and lovely staff

Dealt with Simon and Chester branch about an issue I had with a purchase. He was a total professional and a pleasure to deal with. Totally satisfied with the outcome. Simon’s customer service/ support is without a doubt 5 stars.

We visited the Saltney store to buy sleeping bags, pillows, a bag and some maps etc for a backpacking trip we are doing soon and were served by Charlie on the tills who was very helpful, polite and funny! It made it such a good shopping experience. We will definitely be back. The Liverpool branch is actually closer to our house but we would rather travel to Chester for a better shopping experience

2nd Time ordering online, 2nd time being let down, AWFUL service, 100% failure rate, First order wasn't there when I arrived after payment despite phone call before travelling, 2nd time cancelled the only 2 items I wanted as no stock allegedly, despite web showing in stock at the time and also still available the next day............AVOID

AWFUL
Two items both showing as in stock ordered only for one item cancelled and refunded with no email explaining then second item shortly after was also cancelled. Reordered both again after verbally checking stock availability for the entire order once again to be cancelled with no explanation or information. Wasted three weeks and countless calls and emails back and forth. Entire experience and interactions with company a joke

Charlie helped us - he was very friendly and helpful

Great help and super friendly.

Charlie is awesome! … nothing was too much for him and he made the shopping experience much better than I expected

Ordered Dare 2B coat.
Arrived quickly. Exactly as shown on the website
Discount added from
Membership.
Highly recommend the membership and coat I purchased. Much cheaper than anywhere else by £20+

Fantastic service by Simon in the Chester store. After enquiring about ordering a Mammut waterproof jacket online and use my birthday gift card, only to find out I was unable to use it online and only in store, I was very disappointed. Simon assisted me in store to purchase a different brand. Unfortunately not the purchase I originally wanted, but pleased with the outcome. Would have given 5 stars if it wasn’t for the gift card issue.
Thank you Simon.

We were served by a delightful young chap at Go Outdoors, Saltney, Chester yesterday. So polite, so friendly, so well spoken and very funny. What an absolute credit to your team. Charlie, keep smiling and shining .. more retailers need people like yourself behind their tills. Thank You. Lorna Lyte-Mason

Charlie was great during our visit today! Really helpful with checking out, asking if I held a blue light card. If it was not for him I wouldn’t have known it was an existing offer! Thank you Charlie :)

Went to the saltney branch yesterday and purchased three items, I was served by Alison F she sold me a membership card which took less than a minute which I might add saved me a lot of money for only five pounds, I saved more than that on each item. Thanks Alison F.

Very helpful sales assistant, Alison F, today. Managed to get everything I wanted under 1 roof - rucksack, waterproof jacket, mid-layer. Large spacious store. Ample parking. Well stocked with everything for enjoying the outdoors!

Helpful & friendly service from Alison thanks

Simon was very friendly and very helpful. I truky fekt that nothing was too much trouble for him to ensure i got the exact items i needed. All in all a good shopping experience.