Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... See more
Company replied
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See what reviewers are saying
Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she... See more
Company replied
I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... See more
Company replied
Needed to make a purchase of a new pair of walking shoes. Was assisted by a lady whose name I didn’t get I’m afraid but she was most helpful and had a great ability to interact with her customers. Alt... See more
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Company details
About GO Outdoors - Harlow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 215817
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Harlow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Dee was really nice and was nice and…
Dee was really nice and was nice and helped us out a lot, helpful all around and it was a good shopping experience
January 9, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Knowledgeable staff
Knowledgeable staff, great customer service!
Maddie & Chris were super helpful when I needed to purchase new walking boots for my wide feet!
November 15, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great experience at Harlow Go Outdoors
Great experience at Harlow Go Outdoors. The store was easy to find, the staff were friendly and approachable especially jack he was very helpful with everything I wanted to buy. Excellent customer service and a pleasant shopping experience. I would definitely recommend this store.”
January 5, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Good range of products a competitive…
Good range of products a competitive price. Staff welcoming despite the heating being broke. Should be shutting earlier than their already shortened day.
January 6, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I visited the Outdoors Harlow store…
I visited the Outdoors Harlow store today, and Maddie, a member of your staff, provided exceptional assistance and support.
January 6, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Came to go outdoors today too look for…
Came to go outdoors today too look for a coat and some thermals and I was helped by Maddie. Very impressed!
January 4, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Go outdoors Harlow store
Dee was my assistant amazing lady really helpful made my trip to go outdoors a very enjoyable experience she’s a fabulous credit to your team
January 3, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Mick was so helpful in the fishing…
Mick was so helpful in the fishing department brought a fishing tackle for our grandson .very helpful
January 3, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Warren & Dan were very patient with me…
Warren & Dan were very patient with me whilst I returned and exchanged some online orders. I really appreciated their help!
December 23, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Superb service from Dee
Superb service from Dee, straightforward click and collect. Best price!
Thank you
December 19, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Young Man called Warren was very…
Young Man called Warren was very helpful and friendly 👍
December 17, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great value and excellent service today…
Great value and excellent service today from Dee.
December 16, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Thank you
Jamie was very attentive when I was looking for a sleeping bag. Thanks
December 13, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Dave- was very professional
Dave- was very professional, knowledgeable, courteous. Made shopping a pleasure for once.
December 12, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent customer service from Dee
Excellent customer service from Dee
Merry Christmas
December 10, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Came in for some walking boots and was…
Came in for some walking boots and was helped out by Bonnie. Great service
November 22, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful and knowledgeable
Very helpful and knowledgeable. Helped us choose the right E Bike for us. Thank Paul
December 7, 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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