GO Outdoors - Isle of Man (Express) Reviews 

141
TrustScore 5 out of 5

4.8

Tower House Shopping Centre, IM1 2HE Douglas, Douglas, IM


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Rated 4 out of 5 stars

Jessica was very helpful, giving some advice to my daughter and pointing out the DoE sign up discount.

Company replied

Rated 3 out of 5 stars

Initially we were not given any assistance and waited whilst a female assistant was helping another customer. After 10 minutes or so my husband sought another assistant who located the other walking s... See more

Company replied

Rated 5 out of 5 stars

I cannot praise the young woman Hanna who helped me today her knowledge about my purchase was brilliant as I brought it back because I thought it was faulty she explained to me where I had gone wrong... See more

Company replied

Rated 5 out of 5 stars

very good store,the staff are very kind and helpful when it comes to equipment,would 100% recommend it to anyone looking for anything out doors even if it's just a jumper to somthing like a rucksack.... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Isle of Man (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Tower House Shopping Centre, IM1 2HE, Douglas, Douglas, Isle of Man

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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4.8

All reviews

(141)

35,808 reviews in the last 12 months

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Rated 4 out of 5 stars

Jessica was very helpful

Jessica was very helpful, giving some advice to my daughter and pointing out the DoE sign up discount.

September 12, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff. Very helpful a pleasure to go Into the store

August 19, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shane was very courteous and friendly

Shane was very courteous and friendly. He provided excellent service despite being very busy with other customers as well, at the same time ! I felt that nothing was a problem

August 16, 2026
Unprompted review
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Reply from GO Outdoors - Isle of Man (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

I cannot praise the young woman Hanna who helped me today her knowledge about my purchase was brilliant as I brought it back because I thought it was faulty she explained to me where I had gone wrong without being condescending at all. She showed me what to do in the future and how to make my life easier when putting up and taking down my tent even down to how I fold it when wanting to pack it away again a big golden 5 stars to this young woman thank you again Hanna you were amazing. I will definitely be back for future purchases

July 11, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Spoke to Ness on the phone about reserving 2 tents. No problem at all. Went in to pay and Ness and Luke were most helpful. Luke helped me to the car with the tents as they were big ones. Appreciate the customer service.

June 23, 2026
Unprompted review
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Reply from GO Outdoors - Isle of Man (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good

In advance of an outdoor adventure, I took my daughter in to get some essentials. Jess could not have been more helpful. A great shop.

June 13, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shane was very helpful and informative

Shane was very helpful and was able to find us exactly what was needed! He provided excellent customer service and the lady on the desk was also lovely. - Douglas Rugby Club

May 26, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Don't usually shop in Go Outdoors

Don't usually shop in Go Outdoors, but the friendly and helpful team (Ness & Hanna) at the Tower House branch were great. Top up selling too!

May 1, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A successful and pleasant experience

We bought 2 pairs of walking shoes.
Hanna cheerfully provided us with help, advice and impressed with her knowledge of the products.

May 2, 2026
Unprompted review
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Reply from GO Outdoors - Isle of Man (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shane & Ness couldn’t have been more…

Shane & Ness couldn’t have been more helpful with my return, very easy process and positive attitudes made the whole thing a breeze

April 29, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super helpful staff when I went in…

Super helpful staff when I went in today after a bad experience online and order being cancelled. Couldn’t ask anymore when I went into store. I was well looked after by Shane and will go into the store in future.

April 28, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Isle of Man Store - Shane was fantastic when we visited the…

Shane was fantastic when we visited the shop a few weeks ago, very helpful, excellent knowledge of products, fabulous customer service - he is a credit to the company.

Products are good quality and very affordable and comfortable…. Thank you

March 28, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous shopping experience

Horrible weather, me and my mum went in to get kitted out and were served by Hanna and Jess who were amazing, so friendly and helpful and brilliant with our two dogs!!!! Would recommend and will definitely be shopping there again!!!!! Thank you ladies!!!

April 14, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Huge thanks to Shane in the Douglas IOM…

Huge thanks to Shane in the Douglas IOM shop. He could not have been more friendly or helpful.

April 11, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and patient…

Brendan was very helpful and patient while I tried lightweight hiking boots 🥾
Glad I was successful

March 28, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visit to store Douglas Store

Staff, although busy with a large delivery and stock check they still made our visit to store a pleasant one.

April 8, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Jessica was most helpful fetching different sizes and styles of walking shoes for both of my children. Very patient with us! We got there in the end :). Polite, calm and pleasant throughout.

April 4, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shoe shopping

Brandon made my shoe shopping trip a delight. He showed lots of interest in to what I was looking for and why. He was very helpful and full of good ideas and understanding the situation. Thanks for your help.

March 28, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The worker (Jess) was really helpful…

The worker (Jess) was really helpful and went out of her way to get us what we needed and always had a smile on her face

March 21, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best customer service

I couldn’t be happier with the customer service I received. First time visiting the Isle of Man and the team are most accommodating and are always on hand to help! Special mention to Hanna she has great knowledge and she took the time to help me pick and decide on a cost after my waterproof coat of 5 years finally gave up! She was extremely helpful!! Thank you Hanna and the rest of the team I’ll look forward to my next visit. Extract marks for sharing the same name sorry Thank you!

February 20, 2026
Unprompted review
GO Outdoors - Isle of Man (Express) logo

Reply from GO Outdoors - Isle of Man (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

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