We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a ca... See more
Company replied
Location
Switch locationLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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See what reviewers are saying
Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot... See more
Company replied
Charlene & Freya thank you for such fantastic customer service. Really lovely staff and so helpful. So helpful I ended up with 2 pairs of shoes 😅 Definitely deserve a BIG payrise!!!
Recently visited the store to return 3 items. Had no issues with 2 of the items but the third item didn’t come up on the system. However, Linzi, Fred & Paige went above and beyond to resolve the issue... See more
Company replied
Company details
About GO Outdoors - Launceston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A really great service
A really great service - quick to order and collection service very straightforward. Always friendly staff
July 13, 2026
Reply from GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I bought a pair of euro walking poles
I bought a pair of euro walking poles. The assistant Charlene, was most helpful in explaining how to use them. She is a credit to your organisation.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Paid for a renewal on their “Club…
Paid for a renewal on their “Club Membership” in-store (PL15), whilst it works in-store, tried using online and it states membership expired. Queried with manager in-store, who arrogantly told me the card must be cloned. Asked what he could do. He said nothing, I would have to contact customer services…. Great. Asked to refund so I could renew online, said he would not. Asked for his name as a reference, was told he would not give it.
Staff need some customer skills ASAP
July 26, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thank you for taking the time to leave a review. We are very sorry to hear about the difficulties you experienced with your membership not working online.
Following your visit to the store, the issue with your membership card was escalated to our management team, and I understand this has now been resolved. Your membership card has been successfully linked to your online account and should now be available for use online.
We have also contacted you by email to confirm this. If you require any further assistance, please don't hesitate to reply to that email and a member of the team will be happy to help.
We appreciate your feedback and hope we can restore your confidence in us by providing a much improved experience in the future.
Kind Regards
GO Outdoors Customer Care
Excellent service provided by Jack
Excellent service provided by Jack, Rebecca and Emilia. Good job, folks!
July 25, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
All the staff we interacted with were…
All the staff we interacted with were friendly and helpful, and they were quick to get someone to jump on when the queue grew larger
July 25, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Linzi was brilliant
Linzi was brilliant and so was the manager! We had an issue with Hi Gear premium Thermec Freeze 36L while away in Newquay. Called up in a bit of a panic but was greeted with a lovely hello and great customer service, Linzi listened to my issues, got a replacement ready for me while on the phone and then proceeded to walk me through the process so it could be as efficient as possible and there wasn’t more inconvenience on top of the 90ish mile round trip to exchange.
Could have been a very irritating moment on our family trip but handled so well it was just a minor hiccup.
July 21, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Jamie was fantastic
Jamie was fantastic. He helped me with choosing exactly the right pair of shoes. Expert knowledge, super friendly and so helpful. Would highly recommend the store, not only for the products but mainly for the staff. They'll help in any way you need and more.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service received from Polly
Great service received from Polly! Thank you :-)
July 14, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Outstanding knowledge
Was shopping u store and once again the staff were amazing with helping me select my camping equipment I must say megs was so helpful
July 6, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Visited Launceston branch
Visited Launceston branch for walking shoes for me and shorts for my wife. Kayleigh was very helpful and had good product knowledge that helped me with my selection. Jack on check-out was also a pleasure to deal with. All in all a great shopping experience.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Charlene was extremely helpful in…
Charlene was extremely helpful in finding the right pair of hiking boots for my daughter.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Served by Sally.
Served by Sally and her colleague. Both were excellent. Very knowledgeable and helpful.A1.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served today by Emilia
Served today by Emilia , very polite and pleasant, wish more shop staff were like her 10/10
July 4, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We needed a tent in a hurry following a…
We needed a tent in a hurry following a storm wrecking our existing one on holiday.
We ordered online and it was ready to collect in 4 hours
June 26, 2026
Reply from GO Outdoors - Launceston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Thankyou Char
Thankyou Char, at launceston today , really helpful , great customer service , got everything i needed , see you again soon .
July 3, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A warm happy welcome on arrival.
A warm happy welcome on arrival.
Asked if they could help in any way .
No pressure on buying anything but Charlene was very patient when I was deciding on which foot wear to purchase , enjoying a friendly entertaining chat with me and my family , love their attitude in this store and service on payment with Kayleigh, double checking everything was ok ! Thanks girls .
June 29, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amazing service customer service from…
Amazing service customer service from Fred and Jack.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
First of all I have to thank Jack and a member of staff on the floor .
First of all I have to thank Jack for his services, issue was I bought a wind breaker x 2. When I come to open the second one it had been used and someone had put it back for re sale or possibly came from manufacturing.
Jack sorted everything else and couldn’t be more nice . Thanks Jack .
Regards
The lad from Padstow
Also the other assistant with the Glasses and hair do lol spot on both of you .
See you soon ⭐️
June 28, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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