Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... See more
Company replied
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The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... See more
We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... See more
Company replied
Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... See more
Company replied
Company details
About GO Outdoors - Liverpool (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
17 Ranelagh Street, L1 1JW, Liverpool, United Kingdom
- 0151 559 1827
4.9
Excellent
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Eric at the counter
Eric at the counter, swift as can be,
A master of service, that’s plain to see.
With a smile and precision, he handled it all,
No task too tricky, no request too small.
Quick as a flash, my shopping was done,
Effortless, smooth—service second to none.
If you’re in the shop and need someone slick,
Find Eric—he’s truly the pick of the pick!
December 3, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I bought the product I wanted at a…
I bought the product I wanted at a great price. There was a good choice, too.
December 2, 2024
Reply from GO Outdoors - Liverpool (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The discount loyalty card and excellent…
The discount loyalty card and excellent service from Eric
November 30, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Could not get required item in city…
Could not get required item in city centre shop but informed that another shop had item there sadly no way of getting item from B toA to me. I have shopped here for many years and will continue to do so for many more and still made a purchase that day
November 29, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing
Mollie & Eric, Friendly, great customer service, excellent product knowledge & great price. Couldn’t ask for more! Will be back for more…
November 27, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The gentleman who served me was very knowledgeable and helpful.
The gentleman who served me was very helpful
November 26, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was served by Eddie today
Was served by Eddie today, I found Eddie to be very polite, cheerful and helpful member of staff, a real credit to the team.
November 26, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Certainly recommend Go Outdoors!
Would like to say the staff couldn’t have been more helpful! The guy who served me (sorry didn’t get his name!) even ordered the size I need from online for me as they didn’t have it in stock! This was in the Liverpool Central Station store.
November 16, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Top notch customer service in store
Today I dealt with Nathan in the Ranleigh street store. I rang up, asking about a range of 3 in 1 jackets. He was so helpful, nothing was too much trouble. Twice during the phone call he went on to the shop floor to check some of my queries. An hour later I arrived in store, he directed me to the jackets we had discussed and also took interactive fleeces in and out of jackets for me. Explaining the technology of the various coats. I can honestly say that he provided the best customer service. Me and my partner will definitely go back and shop at this store. Gemma on the till was also very helpful. I bought a ladies Berghaus storm cloud prime 3 in 1 in blue. Lovely jacket, warm, comfortable and gorgeous colour.
November 23, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Always impressed
Very nice store to visit, good quality products at some superb prices. Lots if help from Eric was appreciated!
November 23, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Easy to use website
Easy to use website , decent range on offer and always well priced , did click and collect which was painless , staff in store - Liverpool Ranleigh Street , were great
November 19, 2024
Reply from GO Outdoors - Liverpool (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Brilliant service from Eddie ⭐️⭐️⭐️⭐️⭐️
November 19, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Eric and Eddie were really helpful
Eric and Eddie were really helpful. Picked a nice pair of gloves thanks to these two.
Keep up the good work.
November 19, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff are very friendly
Staff are friendly, extremely efficient in the check-out process, and seemed very knowledgeable of the products in the store. Staff answered my questions fully.
November 18, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent
Excellent prompt service , Eric and Emma were extremely helpful
November 4, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Staff knew what they were talking about.
Staff knew what they were talking about.
November 15, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Got what I was looking for my my size!!
Got what I was looking for in my size!! Berghaus waterproof pants
November 13, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service
Eric was really helpful and knowledgable about the products that I needed. Couldn’t fault my experience.
November 13, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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