VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
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See what reviewers are saying
I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... See more
Company replied
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... See more
Company replied
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... See more
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Company details
About GO Outdoors - Norwich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
City Trading Estate, NR2 4TQ, Norwich, United Kingdom
- 01603 574399
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a gift voucher which arrived…
I ordered a gift voucher which arrived in good time. Thank you
May 27, 2026
Reply from GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fantastic advice and service by Ally…
Fantastic advice and service by Ally yesterday when looking for waterproof walking shoes for my dog walks. She was really helpful and brought several pairs to try. Very happy with my purchase and wore the shoes last night. Super comfy to wear and dry feet too! Dean was welcoming and polite at checkout and I purchased club membership as old one lost after house move. Will be back to shop soon.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Complete fishing setup, great staff.
Went in looking to buy a complete set up to go lake fishing, Spoke to Tom about what I was looking to do and get as well as budget and he spoke through all the options with me, picked out all the bits I needed, helping me every step of the way.
Didn't at any point feel like he was tryna oversell me or get me to buy stuff for no reason.
Left very happy with everything I need to head out to the lakes this weekend !
Will be returning for anything I need going forward.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop. Always a good selection of styles and price ranges. Never a problem to find a size.
I was in the shop with my son shopping for his adventure trip this summer.
I asked an assistant if there was an equivalent trouser for male and female. Although there wasn’t Debz took interest it his trip asking questions and pointing us in the direction of other great products that were useful.
She was very helpful and kind, made the long stint on the shop more enjoyable.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent value rucksack for DofE expedition
We came to buy a rucksack for our son's Duke Of Edinburgh expedition. Paul showed us a selection of rucksacks and took great care to ensure we found one that fitted our son properly, making all the necessary adjustments on the straps. It was from the Euro Hike range and excellent value too. Thank you for great service.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Fab experience in store
Tina was fantastic helping us chose our raincoats. Listened and gave superb information on your products a great asset to the Norwich store.
Dean on checkout was amazing too really friendly and helpful. Another fantastic employee Go Outdoors
May 30, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Just purchased another Wild children's…
Just purchased another Wild children's bike from the store. Bought an 18 before now the 24 for my granddaughter. Highly recommend these bicycles.
The service was excellent again. Shaun genuinely cares about doing the job correctly and offering good advice.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Good item , good price in good time.
The item I brought was a very good price. Reserving them for collection is very easy and they let me know when it was there. I can't ask anymore than that
May 18, 2026
Reply from GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Annie and Ali made the entire shopping…
Annie and Ali made the entire shopping for dog walking shoes a most pleasant experience
May 23, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Annie was very personable and patient
Annie was very understanding , positive , helpful and patient
Thank you
May 23, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We went to initially buy some boots but…
We went to initially buy some boots but my husband was so happy with the prices he bought some fishing tackle as well.
Steve was really helpful.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Laura found us a trolley when initially we were looking to leave some items behind the till area. She subsequently served us at the till and was very helpful and proficient.
We enjoyed our visit to the Store.
Regards- Keith
May 22, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Fantastic service!
On arriving to get my daughters walking boots and trainers, I was met immediately by Joy, offering to help. Several pairs of boots later my eldest was properly fitted out and the process repeated with the youngest.
Joy was courteous, patient and helpful throughout. Highly recommended!
May 20, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Dean was so helpful as I had lost my go outdoors card and he managed to track my old address after checking three previous houses! Great service
May 21, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Ally was so helpful nothing was too…
Ally was so helpful nothing was too much trouble in helping me find the right walking boots.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lewis was really helpful and happy to…
Lewis was really helpful and happy to help. He was very knowledgable about my concerns and advised me to pick a pair of hiking boots I’m really happy with.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Failed deliveries to both home and local store
I’ve now tried ordering the same backpack and boots twice, first time failed delivery then when I attempted to get them delivered to my local branch, I was refunded without any communication about why my order was cancelled.
Impossible to get through to anyone to find out what is going on!
Very disappointing
May 7, 2026
Reply from GO Outdoors - Norwich
I’m very sorry to hear about your experience with both our home delivery and Click & Collect services. This is certainly not the standard we aim to provide, and I completely understand your frustration, especially as this has happened on two separate occasions.
We have contacted you directly via email to discuss both orders in more detail and to work towards a resolution.
We truly value your feedback and will use it to improve our service moving forward. We do hope we can restore your confidence in shopping with us in the future.
Kind Regards
GO Outdoors Customer Care.
Tremendous help from staff to find what…
Tremendous help from staff to find what was needed
May 3, 2026
Reply from GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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