I come here whenever I need walking or outdoor bits & bobs. It has great parking & the feel of an independent store. The staff are all extremely friendly, helpful & knowledgeable. Prices are competi... See more
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I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the... See more
Company replied
Popped into store today after old walking boots leaked in mid hike so had very wet feet. Phil came over after picking 3 different boots and gave his opinions on each boot to a high standard. After... See more
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Went to buy a coat and couldn’t see the right size. There was an extremely helpful and friendly sales assistant who went and found the item required. Thank you. Very much appreciated. Excellent cus... See more
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Company details
About GO Outdoors - Porthmadog (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Penamser Road, LL49 9NY, Porthmadog, United Kingdom
- 01766 800081
4.8
Excellent
546 reviews
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There was a wide range of choice with…
There was a wide range of choice with the opportunity to try on items. But even better was the very helpful sale assistants who patiently answered questions and gave advice.
November 27, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The person serving us was very pleasant…
The person serving us was very pleasant and chatty
November 25, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Hari provided us with excellent…
Hari provided us with excellent service, time to guide us through products and provide advice. Very professional and helpful! Thank you
November 24, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The staff were exceptionally helpful
November 18, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service plenty of stock
Great service by Hari. Was very polite and informative when I wanted some shoes.
November 19, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
It's now our outdoors shop of choice!
We found everything we wanted and Gareth was super attentive and helpful. He even noticed that we are National Trust members and pointed out that this meant we could get an additional discount. Will definitely be our outdoors shop of choice from now on.
November 12, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good sevice. clean shop
All 4 of the lads working today were very helpful and gave great service. got some good advice on shoes and aftercare or the products.
November 12, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good experience
Another very good experience at go outdoors in Porthmadog. 3 young lads who looked to be running the shop were very quick to help and make conversation with me, which ended up in me leaving with 2 more items than I intended! Always have a good experience here with staff some of the kindest I have come across.
November 5, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
waited to be served not because there…
waited to be served not because there was a queue but because the 3 staff were more interested in their conversation and seemed not to have any awareness of customers ... there was a lack of customer service skills also in the perfunctory, almost to the point of rudeness, manner of processing our items and then walking away.
October 28, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Found exactly what we were looking for
Found exactly what we were looking for, which we nearly always do, the staff were helpful as always , they are a really happy and professional bunch in your porthmadoc store! The shop is well laid out and alwats clean and tidy no matter what the weather !!
October 19, 2024
Reply from GO Outdoors - Porthmadog (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Proper customer service
We went looking for walking boots. Phil came over, and we spent a good 30 mins trying on and reviewing boots. He was informative, polite, knew his subject well, spent time to explain and make recommendations. Others could learn a lot.
October 11, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from…
Excellent customer service from Manager, polite efficient and friendly.
Good car park, smart and tidy shop
October 11, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Well laid out shop, plenty of choice.
Good store, plenty of choice and well laid out, shop staff friendly and helpful. Had a good choice of sizes of fleece jacket I wanted to purchase.
October 13, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good parking at your Porthmadog shop
Good parking at your Porthmadog shop, lots of choice of items, bought a lovely OEX puffer jacket in a teal blue colour.
October 9, 2024
Reply from GO Outdoors - Porthmadog (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very satisfied customer
Very helpfull and friendly staff, excellent bargaining especially with my member card and really reasonable prices
October 2, 2024
Reply from GO Outdoors - Porthmadog (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
good range of waling boots but no one…
good range of waling boots but no one to help me with any knowledge. the two staff i spoke to were friendly though . however while i was being served another member of staff was talking to my server in welsh . 1 he was interupting me. and 2 i suspect it was to make apiont as i was english in a welsh shop.
September 22, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi, Thank you for leaving us some feedback on your recent experience. I have spoken to the store team and they ensure me that no negative comments have been made towards you are any other customer. The Team pride themselves on trying to deliver the very best service to everyone and apologise for interrupting whiles you were with a colleague.
Welsh is the teams 1st language is spoken in the store to each other and to many other customers.
If you would like to discuss this point any further please email chris.lunt@jdplc.com with your contact details and I will call you back asap.
Kind Regards
Chris
Reginal Manager Go Outdoors Express
Excellent friendly helpful manager and…
Excellent friendly helpful manager and staff couldn’t be more helpful I bought an OEX ultra lite campcot which on first use seems great. Wide enough and very sturdy but also very comfortable
September 15, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
Staff are very helpful and friendly and allow time for you to make a decision without pressure. Although I found what I wanted eg walking boots stocks of other items were low.
September 7, 2024
Reply from GO Outdoors - Porthmadog (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Regularly visit the store in Porthmadog…
Regularly visit the store in Porthmadog for outdoor clothing and equipment. The staff are always pleasant and helpful. I can order online and collect from that store if not in stock there.
September 11, 2024
Reply from GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store!
Shop here quite often! Really helpful staff can’t do enough for the customers especially gareth!! Lovely bloke always happy to help!
September 11, 2024
Unprompted review
Reply from GO Outdoors - Porthmadog (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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