Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... See more
Company replied
I live locally so was coming frequently to buy kit for my Gold DofE. John, Leah and Katt were super helpful every time i went, always allowing me time to decide, try on and choose.
Company replied
My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... See more
Company replied
Company details
About GO Outdoors - Solihull (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
38-40 Mill Lane, B91 3DA, Solihull, United Kingdom
- 0121 227 8176
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Has what you need and staff that care
John was very attentive and helpful. I came in looking for hiking boots and wool socks, with no clue about either. It really helped that he was so knowledgeable about the products. He pointed me in the right direction and made recommendations for the features I wanted. I've since visited cold, icy Romania in January and my Peter Storm boots were perfect.
January 11, 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Amazing customer service
Bruce has quite literally been a superstar. I am disabled and can only use one hand and Bruce very kindly helped me put together my crutch which was flat packed and even held the door open for me. What a lovely guy please do give him both my thanks and the credit he deserves. His colleague Kyra was also very kind and a great guy too. Many thanks, Greg Weston
January 6, 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Bruce was Excellent while serving me on…
Bruce was Excellent while serving me on the 2nd January 2026, very helpful and considerate and explained several points very well. A pleasant shopping experience
January 2, 2026
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Changes to click and collect
Went in to collect a click and collect. We checked the shoes I ordered were the same as my husband already had. Bruce pointed out we had selected a non waterproof version and explained how we could tell the difference. I asked if he could direct us to the waterproof version which he happily did and showed us the 2 colours. I then decided to change the fleece I had ordered and selected a different one. Again this was not a problem and Bruce sorted everything out. A great trouble free experience.
December 17, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly knowledgeable staff in…
Friendly knowledgeable staff in Solihull.
It makes you want to go back again.
October 21, 2025
Reply from GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Incredibly helpful assistance from Sue
Incredibly helpful assistance from Sue, when choosing hiking sticks. Great discounts using blue light.
October 18, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Bruce served me to a new waterproof…
Bruce served me to a new waterproof coat and was very helpful.
October 6, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A really positive experience at Solihull branch
Libby was really helpful and friendly as well as being knowledgeable regarding the puffer jackets. She gave me one on one support to make the right purchase. I don't enjoy shopping but Libby made it feel more relaxing. She also showed interest in my Ramblers membership.
September 21, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Hands on Return and exchange
Came back to exchange shorts. I had selected the wrong size. We were able to use a changing room several times to get it right. Got help and advice on sizes and also information from inside a packet to establish what was not quoted on the outside of the box. Bruce went the extra mile. Thankyou for your service.
September 3, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The staff at the store are friendly
The staff at the store are friendly, helpful, pleasant and professional. They are very knowledgeable about the products in the store. The products are good value. At the Solihull store,katt was helpful upstairs in the ladies' shoe department John was wonderful when I was paying. Thank you both
August 28, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service by Sue and John
Excellent service by Sue and John.
Many thanks
August 22, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service
Purchased rucksack great value
Later need to collect 2 chairs at short notice, the shop had them ready at cash till
Great service
August 24, 2025
Reply from GO Outdoors - Solihull (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Sue - Team Solihull
Sue, who helped my 55 yr old son find the right walking boots yesterday in Solihull was so helpful and patient and couldn’t have been more friendly. Will definitely visit the store again in the future. Thank you.
August 19, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
👏 Bruce & John 👏
Great service from John, didn't buy anything but he was very helpful. Husband brought a Peter storm gillet and was extremely happy with the service he received from Bruce .....
August 5, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Today visited Solihull store to buy tent for our first ever camping. Pleased with the service and recommendations provided by staffs Sue and Bruce. Bought a really good tent and planned to buy some more stuff this weekend. Excellent service!
July 23, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
John who helped us find the perfect…
John who helped us find the perfect walking shoes at short notice saved the day.he could not have been nicer or more efficient
July 21, 2025
John being fab
John was fabulous with helping me find some appropriate trekking shoes. I was very stressed and he saved the day! Couldn’t recommend highly enough.
July 15, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Solihull (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very happy experience
Kat was super helpful with my return, exchange, new order online to be delivered and purchase in store - all happened at the same time. It was a complicated case but she handled it really well. When I made the original purchase at the Coventry store, I wasn't asked if I had any special discounts card. Kat reminded me and helped me save some money. 5 stars experience at Go Outdoors - Solihull, definitely recommended!
June 8, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service from Kat
Fantastic service from Kat - really took time to understand needs and suggest solutions - well done
June 26, 2025
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.