GO Outdoors - Southampton Reviews 

2,329
TrustScore 4.5 out of 5

4.7

Third Avenue, Millbrook Road, SO15 0LE Southampton, GB


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Rated 5 out of 5 stars

We asked Paul F for some advice on getting our daughter a decent coat for her college course. He was very knowledgeable and helpful. His time was very much appreciated as we ( and our daughter,... See more

Company replied

Rated 5 out of 5 stars

Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton. Staff super welcoming, the store has simply everything you could ever need to camp... See more

Company replied

Rated 5 out of 5 stars

Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have lear... See more

Company replied

Rated 5 out of 5 stars

George the manager was fantastic and mostly patient with us! After going to the store 3 times in one day (twice by our own mistakes) he was very helpful. As two girls trying to upgrade their camping... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Southampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Third Avenue, Millbrook Road, SO15 0LE, Southampton, United Kingdom

  • 02380 011727

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,329)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul F very helpful

Paul F very helpful, needed to waterproof an old style roof tent so went through all of the options to balance performance and price. Bought most of the Fabsil in stock so hopefully it'll work!

February 15, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was most helpful and…

Paul F was most helpful and knowledgeable. Would highly recommend seeking advise from Paul F. Thank you for your time today.

February 14, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was really helpful and…

Paul F was really helpful and knowledgeable about the products which i ended up purchasing

February 14, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Paul F

I was served by Paul F and he was brilliant. So helpful and informative, didn’t try to rip me off, very friendly and supportive. Will definitely be coming back. Thank you Paul!

February 14, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection at a nice price

Good selection at a nice price. Always nice to see and try on before purchase.

February 6, 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service...

Went into the Southampton branch on the Millbrook bypass to get my first pair of waders, i was seen by a very friendly and helpful guy called Ronan, his knowledge and help was excellent, and I'm very happy with the waders we chose. The store was nice and tidy and the other staff were also friendly and polite, will definitely shop there again 👍

February 2, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Still awiting my new card

Been a couple of weeks and havent recoeved my new card

January 25, 2026
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was fab

It seems to be a running theme with these reviews and I hope he gets recognised for his efforts but Paul F clocked looked lost and confused And helped us. His knowledge was fantastic and I have one daughter very happy and all Kitted out ready for D of E. Thank you for your time and skill We Spent way more than we planned but feel we got the best products.

February 8, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was fantastic!

Paul F was fantastic and devoted loads of time, effort and his expertise to us getting the right rucksack for DofE expeds. Friendly, knowledgeable and in no way pushy of a product, he really helped with practical advice both for now and the future. A huge thank you!

February 7, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F helped us choose a great set of…

Paul F helped us choose a great set of kit for an upcoming adventure, really helpful, thanks Paul F.

February 7, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was just Brilliant

Paul F was just brilliant and great help with advice on all the rucksacks and other aspects of hiking.

February 1, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We came in on Saturday for a warm coat…

We came in on Saturday for a warm coat that my daughter can wear on her DofE trip, and not only did they have a great selection to choose from, but we also spoke with staff member Amelie when purchasing all of our items, in which she informed us of all the care needed to maintain the down jacket. Before this trip i was completely unaware of the special detergents needed for washing and waterproofing these coats. Overall i would definitely recommend visiting. Very knowledgeable staff.

January 31, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Went to purchase fabsil

Been to go outdoors today to purchase some fabsil i asked a chap for advice and where the product was didn't have a clue what I was talking about. just to say sorry out of stock to then walk around the store to only find the product on the shelf myself couldn't help me 1 bit..

Dan was the man of that store he was always helpful and he always go that extra mile for customers soon as I asked for Dan to be told he has left so now the store is going down hill big time now all I can say is BRING BACK DAN he always go's above and beyond just a shame go outdoors lost a great member of staff

February 1, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledge of products - helpful

The male member of staff on shoes today was a great help and nothing was too much trouble, very knowledgeable and friendly, a rare occurrence these days so thanks for your advice and help.

February 1, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Decided to give camping ago however I was stuck between which gear to buy, luckly paul.f a dedicated member of the team gave great advice; staff like himself may not get the acknowledgment he deserved but his knowledge was priceless and I left knowing more about camping and there right gear needed.

Thank you Paul.f

February 1, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul helped me with a ruck sack and all…

Paul helped me with a ruck sack and all I need to do my Trek he was very knowledgeable and helpful thank you !

January 31, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Southampton store - Paul F

We visited the Southampton store to look for tents for our son, Paul F was very helpful and listened to our list of needs and budget and provided some really useful recommendations. Highly knowledgeable, helpful and friendly.

January 31, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was exemplary…..hugely helpful…

Paul F was exemplary…..hugely helpful and very knowledgeable
Thank you so much

January 24, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store and staff.

Helpful staff especially Shannon who gave me ideas and new brands I’d not heard of. I ended up buying two coats!

January 17, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul F was amazing

Paul F was amazing! Incredibly helpful with information about bags! Very kind!

January 24, 2026
Unprompted review
GO Outdoors - Southampton logo

Reply from GO Outdoors - Southampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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