We asked Paul F for some advice on getting our daughter a decent coat for her college course. He was very knowledgeable and helpful. His time was very much appreciated as we ( and our daughter,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lucas and Paul F. Helped me a great deal to understand the best options for portable loos, something that i was not familiar with, and definitely not the most common topic of conversation! I have lear... See more
Company replied
Discount card ordered on the car ferry £5, all nice and simple , before we arrived at Go Outdoors Southampton. Staff super welcoming, the store has simply everything you could ever need to camp... See more
Company replied
George the manager was fantastic and mostly patient with us! After going to the store 3 times in one day (twice by our own mistakes) he was very helpful. As two girls trying to upgrade their camping... See more
Company replied
Company details
About GO Outdoors - Southampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Third Avenue, Millbrook Road, SO15 0LE, Southampton, United Kingdom
- 02380 011727
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff
Great staff, helpful, friendly.. Gave me great advice and recomendations when the item I wanted wasn't In store.. Arranged to order it into store no extra charge.... Great tracking, hassle free peace of mind shopping
July 2, 2026
Reply from GO Outdoors - Southampton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in with an idea of what I wanted
Went in with an idea of what I wanted - Paul F. Stumbled accross me however and helped me narrow down to the better options. He even caught me at the till with the wrong gas for the twin ring burner I was buying and ran off to grab the correct bottles for me. Great and knowledgable guy who helped massively.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Helpful and accommodating.
Staff always helpful and approachable.
Nice open space to browse.
June 30, 2026
Reply from GO Outdoors - Southampton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good valu for money if you're a member…
Good valu for money if you're a member of Go outdoors. Bought it for my son to take on his Duke of Edinburgh Expedition. He loved it and plenty of space for all his stuff and the safety straps are great. And also the online order and collection was very good.
June 30, 2026
Reply from GO Outdoors - Southampton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great shop great staff.
Great shop, super helpful staff especially Shannon who helped with all of our camping needs. And was super kind to my children.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Paul F really helped with our D of E…
Paul F really helped with our D of E purchases. Talked us through options and super friendly.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Could not of been happier
Could not of been happier. The guy who assisted us was informative friendly and offered the best advice. We needed a certain size bag for a safari and he went off and found a tape measure and spent time going through all our options. Absolute good old fashioned personal service. The company should be very proud of your employe.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Paul F gave us brilliant advice…
Paul F gave us brilliant advice regarding backpacks for my daughters upcoming hiking trip to Austria
June 27, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southampton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Southampton
The lad on the click & collect desk, Southampton, was fantastic. Went above and beyond to provide the best shopping experience. Love to see it.
June 23, 2026
Reply from GO Outdoors - Southampton
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service from Paul F
Fantastic customer service from
Paul F who took the time to resolve my query. His explanation and demonstration of product use was clear and concise. He even remembered my son who had been into the store the day before. Perfect experience
June 29, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
We came to go outdoors to get kitted…
We came to go outdoors to get kitted out for D of E. Paul F was really helpful both in highlighting where to find various bits of equipment and very knowledgeable. He also was really positive and made the experience a lot easier. Everyone in store was great and despite it being busy we had no issues getting help. Thank you
June 28, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks Paul F !
We visited your Southampton Store to buy items for my sons Duke of Edinburgh expedition we took advice from Paul F about various items he was very knowlegable about the products as was able to off my son a detail insite in to Dof E .
Store was well stocked and tidy and was pleasent experience thank you
June 27, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Camping sleeping mats
I came in indecisive about which camping sleeping mat to buy for wild camping and Paul F was very helpful and knowledgeable which was great. Other members of staff have also been very helpful, pumping up a mat that wasn't on display for me to see!
June 21, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I couldn’t find the rucksack in the…
I couldn’t find the rucksack in the colour that I wanted but the female staff member was great and sorted the issue out. Very good customer service!
June 14, 2026
Reply from GO Outdoors - Southampton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service and advice
We were struggling to decide on a camping sleeping solution (camp beds vs self inflating mats) and received some excellent advice from Paul F, who went out of his way to explain the pros and cons of the various different options and models - we were very impressed with the level of service.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
David from the Southampton branch was…
David from the Southampton branch was so very helpful and helped us get everything we needed :) lots of information to aid us buy our first tent!! Very reasonably priced.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful
Very helpful, knowledgeable and patient assistant, Paul F. He took time to explain things and I ended up buying a pair of Brasher walking boots.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Southampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.