Made a click and collect order over a week ago and all I have had is a confirmation email n that’s it.. I’ve emailed them asking for a refund but haven’t heard anything back?? Very poor customer s... See more
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The store was well laid out and felt welcoming. We visited the footwear department where my wife was introduced to the foot scanning facility which was very well presented by Helen. On this occasion w... See more
Company replied
Go outdoors Stockton was extremely busy it’s so popular. The way the store is laid out and variety of clothes and equipment to suit your outdoor adventure needs is easily provided for and at a reason... See more
Company replied
I visited Go Outdoors Stockton branch for a pair of walking shoes. I was able to browse without any pressure and make my selection after checking for comfort and fit. I proceeded to the check out with... See more
Company replied
Company details
About GO Outdoors - Stockton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Portack Lane, TS18 2SP, Stockton, United Kingdom
- 01642 033335
4.7
Excellent
3K reviews
Asks customers to review
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Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Made a click and collect order over a…
Made a click and collect order over a week ago and all I have had is a confirmation email n that’s it.. I’ve emailed them asking for a refund but haven’t heard anything back??
Very poor customer service/care
August 11, 2026
I was served by Emily
I was served by Emily, she was polite and very talkative and helpful with she was noticeably kind with customers infront also. Outstanding customer service as always
August 15, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helen at Stockton GO outdoors was…
Helen at Stockton GO outdoors was amazing! So helpful and informative!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
A great selection of fishing equipment
A great selection of fishing equipment, had everything I was looking for . Especially the fresh bait for my fishing trip this week.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Stuff are always helpful
Stuff are always helpful, and if you can’t find what you’re looking for there was always there to help
August 11, 2026
Unprompted review
Excellent shopping experience
The place is big and had everything I needed. Helen from the shoes section was very friendly and helpful to me, so were the other staff that I encountered. Excellent shopping experience!
August 11, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helen was attentive and knowledgeable
Helen was attentive and knowledgeable. She measured my feet and was patient while I decided which walking shoe to purchase. I'm delighted with my purchase. Thankyou, great customer service.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Click and Collect is useless
Bought and paid for 2 Aug ready for pick up 1502 went in shop at 1455 told not ready may be getting pick now so wandering round big cage full of chairs and lots of BBQ on shelves waited till 1520 still no stuff so left went back on Monday to ask told coming from main warehouse so questioned why is shop full of products answer don’t know then email saying BBQ had been cancelled and refunded still no chairs so went in shop to ask a week later there where chairs and loads of BBQs on shelves would appear chairs arrived on 7/8 I did not get a email click and collect is not working
August 2, 2026
Reply from GO Outdoors - Stockton
Thank you for your review.
We are sorry to hear that your Click & Collect order was not delivered to the selected store within the expected timeframe. We understand that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide our customers.
To allow us to investigate this matter further we’ve reached out to you via the email address provided. Soon you will receive an email from us regarding this, please respond at your earliest convenience.
Kind regards
Go Outdoors Customer Care Team
Helen did a gait analysis for me today…
Helen did a gait analysis for me today and was extremely patient and helpful in helping me purchase my running shoes. Thank you.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Kids Walking Boots
We wanted to buy some walking boots for our 5 yr old grandson.
The shop had a good choice and I have to say Helen was extremely pleasant, attentive and helpful and had a successful purchase.
Many thanks.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
What a great shopping experience today at Stockton Go Outdoors …
First time I've done this but I found items at home online and "Find in Store" at The Stockton store. I wrote down the details of the products, and with my health not being great at the minute, I had the help of the Wonderful Georgia on clothing, who found everything I needed very efficiently. We bought a couple of other items whereby another 2 staff Abbie and Demi on the tills were very helpful and pleasant. All 3 of these staff are a credit to your store team. They certainly have made me want to tell people how great and easy my experience was. Thank you very much
August 6, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Wide choice of walking shoes
Wide choice of walking shoes
Excellent help and advice from staff
Feet scanning machine and walking platform
Competitive pricing
July 29, 2026
Reply from GO Outdoors - Stockton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Great experience, lots of free parking, pricing clearly marked, friendly and helpful staff especially Helen who couldn’t have done enough for us.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I was served by Poppi Lei and she was…
I was served by Poppi Lei and she was very quick at serving me. She wrapped my clothing well and was very efficient.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
got served by claire who had great…
got served by claire who had great customer service and was very friendly
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Customer Service
Amazing customer service from Claire at the till. Very helpful, knowledgeable and patient.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Staff couldnt do enough to help
Staff couldnt do enough to help! Was served by eve who was very helpful and friendly!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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