Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me th... See more
Company replied
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I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was ve... See more
Company replied
Mel was really helpful when trying chose walking boots. She was great at recommending boots for stability and terrain we were going to be hiking on. She was happy to help with getting sizes suggestin... See more
Company replied
I'm going camping for the first time in ten years this year and so I had a fair few things to get. All the staff at the Wolves branch were attentive, friendly and helpful- Jess and Denton were a big... See more
Company replied
Company details
About GO Outdoors - Wolverhampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, United Kingdom
- 01902 907455
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ordered through click and collect
Ordered through click and collect.
10 days later still not received.
Did not receive any email to say it was ready to collect.
August 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delay of return
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was very professional and friendly however, I have had issues with the money for returning the original shorts. A new system has been put in place for returns and even the workers expressed annoyance with it. I was told that I would have a confirmation email about the return within 24-48hours but a week later I have still received no email and haven’t had the money returned to my account.
August 10, 2026
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly and professional
Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me through some options and I tried on a few different boots. Have used them on holiday and found them really comfortable.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service l
Great service from Mel and Abi today in helping me buy some new walking shoes and ensuring I was getting the best discounts.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Popped in to about a dry robe type…
Popped in to about a dry robe type coat. Got exactly what I wanted. Good price no wait at the till serverd by a very pleasent young lady {abiy I believe}.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lovely and friendly customer service…
Lovely and friendly customer service from Ann-Marie and all the staff, thanks
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Mel.
Mel, in the footwear department couldn't have been more helpful and funny as well
August 23, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Mel was really helpful when trying…
Mel was really helpful when trying chose walking boots. She was great at recommending boots for stability and terrain we were going to be hiking on. She was happy to help with getting sizes suggesting shoes and how to put them to the test in store.
Overall she was amazing and friendly.
August 20, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
First familly camping trip...
Visited the store to buy camping gear for our first family camping trip. The staff was super helpful, listened attentively, and gave great advice based on our needs. Fantastic customer service.
August 11, 2026
Reply from GO Outdoors - Wolverhampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great, friendly staff
I'm going camping for the first time in ten years this year and so I had a fair few things to get. All the staff at the Wolves branch were attentive, friendly and helpful- Jess and Denton were a big help but I didn't get the names of the others that helped too unfortunately.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Tanita was very informative
Tanita was very informative, helpful and friendly!
July 21, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Wiktoria was exceptionally helpful
August 18, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very pleasant staff Tansy was very…
Very pleasant staff Tansy was very professional and helpful
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Broken coolbox
Broken coolbox. Great staff, Sabrina and manager Marc were really helpful. Problem sorted without receipt, left shop with new item. Thank you for your help
August 14, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly staff very approachable and…
Friendly staff very approachable and professional.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Tanita and abiy are superstars
Tanita and abiy were superstars, very friendly and really helpful
Thank you very much!
August 10, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Mellissa was wonderful
Went in to look at tents and walking boots. Mellissa was so helpful and knowledgeable in the shoe section. She was also very enthusiastic and it was clear how much she cares for customers. I overheard her recognise a customer from the day before and remember their request
August 8, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick service
Sabrina served us today. Quick and efficient. Thank you
August 10, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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