The garden centre is large with a great stock of plants, garden accessories and pots. The garden centre has a nice restaurant with an outside seating area, however, the prices in the restaurant are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... See more
Great Garden store that supports the local community well. The plants are good quality. However I bought a pair of town and country gardening gloves for £14.99 from them recently and they fell apert a... See more
We've been looking for a garden trough for a while and finally found one online at Gordon Rigg , Rochdale , it was easy to order and pay for. We had a lovely lunch in the cafe, followed by a stroll... See more
Company details
About Gordon Rigg Garden, Home & Leisure
Information provided by various external sources
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Contact info
Rochdale Road, Walsden, OL14 7TJ, Todmorden, United Kingdom
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
4.1
Great
882 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really nice product as advertised came…
Really nice product as advertised came on time and well packaged
December 16, 2024
very quick service
December 20, 2024
Ordering online was painless
Ordering online was painless-might have expected delivery a bit more quickly. But then it is Christmas!
December 10, 2024
Sent the vouchers very quickly.
December 16, 2024
Received a voucher
Received a voucher. The voucher card did not fit in the card provided. I was also not provided with an envelope for the card.
December 2, 2024
Reply from Gordon Rigg Garden, Home & Leisure
Thank you for your feedback, we are sorry to hear that you are disappointed with the voucher you received. Our gift cards are attached to a backing card which should have been popped in to a presentation card with a photo on (fitting within some pre cut slots) and all of this should then have be put in a plain envelope which is then placed in your postage envelope. We are sorry to hear that this is not how your received it. This issue will be raised with our dispatch team to ensure that this does not happen again. Thank you for bringing this to our attention.
Gift voucher came with a lovely card.
Gift voucher came with a lovely card.
Did well letting me know my order had been fulfilled.
Would have given 5 stars if I had been given some delivery details.
December 5, 2024
Poor online ordering service
Ordered & paid for something online, but when tried to collect it, none were available
December 5, 2024
Reply from Gordon Rigg Garden, Home & Leisure
We offer our sincere apologies for being unable to fulfil your order of 100 Warm White LEDs Battery Powered Micro Brights. This was unfortunately an error on our system with regards to stock levels. We currently have 28,000 live products on our system and although we endeavour for 100% accuracy for all of our products, unfortunately this is sometimes not the case. We hope that you were able to source the lights that you required and hope that this has not deterred you from shopping with us again in the future.
Delivery not as expected…
Unfortunately we were not contacted about our delivery date. The Christmas tree was left in our back garden with access to anyone for over 24hrs. No notification to say it had been delivered. The tree itself is excellent.
December 9, 2024
Christmas gift
I live in Australia & this voucher was a gift for my sister & hubby for Christmas as they live in N orthowram, Halifax & visit your store often. I was disappointed not to have an often to put a message with the voucher unless I missed that option. Also, the postage was rather expensive. Thankyou.
December 3, 2024
great product at great prices
great product at great prices
ordered online on a Saturday and was eventually dispatched on Wednesday, tracking was a pain as the racking number did not work
November 26, 2024
Unable to fulfill order
Unable to fulfill order, apparently their stock levels were inaccurate!
November 26, 2024
Reply from Gordon Rigg Garden, Home & Leisure
We offer our sincere apologies for being unable to fulfil your order of 300 LED Warm White Pin Wire Micro Bright Lights. This was unfortunately an error on our system with regards to stock levels. We currently have 28,000 live products on our system and although we endeavour for 100% accuracy for all of our products, unfortunately this is sometimes not the case. We hope that you have been able to source the lights that you require and hope that this has not deterred you from shopping with us again in the future.
Went to collect a Gift Voucher at the…
Went to collect a Gift Voucher at the Customer Services after a phone call from the Store to say it was ready.
When I arrived it took nearly half an hour trying to locate the voucher, no one seemed to know where it was.
Eventually the Store Manager issued another voucher from the tills I believe.
Not very organised.
December 1, 2024
Reply from Gordon Rigg Garden, Home & Leisure
We are sorry for the confusion and the delay in retrieving your voucher. Unfortunately the woman on customer service desk who was supposed to be in on the day of collection and who knew the location of your voucher was off sick and so a different member of staff was covering the desk who didn't know where the voucher was. It was in fact in a drawer on the customer service desk ready for you collect. Once again, please accept our sincere apologies. We hope that you managed to have a nice look round our centre upon your visit and have not been deterred from shopping with us again in the future.
The product was broken on delivery
The product was broken on delivery. I emailed them and they quickly sorted a returns label which I have returned but just waiting for my money back.
November 25, 2024
Reply from Gordon Rigg Garden, Home & Leisure
We are very sorry that your snowman lantern arrived damaged. Although we try to give our products the best protection by packaging them with bubble wrap unfortunately sometimes fragile items such as this do get broken during transport with the courier company. Thank you for returning this item to us. I can confirm that your payment has been refunded in full back in to your PayPal account which you paid with. You will be able to view this by logging in to your account.
Gordon Rigg provide a great service!
Gordon Rigg are a very good company to purchase from. They have an extensive range of quality gardening products to select from and their staff are always very pleasant and helpful.
November 21, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.