I have been using Gorgias for about 7 years and the last few years the customer service has been terrible. For the past few months I am having an issue and the AI bot just says we opened a ticket an... See more
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nonexistent support. Very limited features in the support software. The ux is not very well organised and basic things like internal chat between collegues is missing. you cant even make a note on cus... See more
Gorgias is a nightmare. Their pricing is way too high for what they offer, and their sales tactics are beyond aggressive. We told them multiple times we’re not interested, yet they won’t stop calling... See more
Company replied
I don't know how there are 1 star reviews for Gorgias, they must be from their competitors. Gorgias is the only serious solution to replace vast customer service departments. It connects to every... See more
Company replied
Company details
Written by the company
The Best Customer Service and Live Chat Help desk For Shopify, Magento and BigCommerce Gorgias is a help desk (help center or customer support) for eCommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money. As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app. Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk! Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it. (1) Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Support for multiple stores (2) Cut Customer Support Time In Half - See customer support details and orders right next to the ticket - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers - Respond in one click using pre-made templates - Respond instantly with live chat (3) Eliminate Ticket Backlog - Set up automated responses & bot to common tickets like “where’s my order?” - Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’ (4) Increase Conversions And Revenue - Live Chat with customers currently on your store - See which pages they're on and their purchase history - Trigger Live chats and contact form on important pages, like the checkout, and soon use Apple Pay (5) Do More Than Reply - Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon) - Perform actions like awarding loyalty points without leaving the chat - Cancel, refund, or duplicate orders with a click from inside Gorgias Integrates with ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, +40more
Contact info
34 Harriet St, 94103, San Fransisco, United States
- support@gorgias.io
- www.gorgias.com
2.5
Poor
146 reviews
Replied to 20% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Gorgias [Džordžaz] 🤌🧡
April 15, 2025
Unprompted review
Reply from Gorgias
Hi Adela, thank you so much for sharing the love! 💖
We really appreciate you taking the time to leave a review! Should you need any assistance, our Support team is here for you.
Gorgias is a nightmare
Gorgias is a nightmare. Their pricing is way too high for what they offer, and their sales tactics are beyond aggressive. We told them multiple times we’re not interested, yet they won’t stop calling and emailing. Now they’re spamming us from random throwaway email addresses — it’s shady and ridiculous. This isn’t marketing, it’s harassment. Save yourself the headache and stay far away.
January 13, 2025
Unprompted review
Reply from Gorgias
Hi Eli, we're really sorry to hear about this experience. We understand how frustrating unwanted outreach can be, and we've fully removed your contact from all our lists.
We're also looking into what happened to make sure it doesn’t happen again. Thanks for bringing it to our attention — we appreciate the feedback. 🙏🏼
Chat Feature
The chat feature was simple to access. When the AI bot couldn't answer my question, it was quickly escalated to a person. After a few clarifying questions, the issue was escalated to the appropriate team and was resolved within 48 hours. This was super helpful!! Thank you!
February 26, 2025
Unprompted review
Reply from Gorgias
Thank you so much for your thoughtful review, Brandi!
We're really glad to hear that our escalation process worked smoothly for you. Providing quick and effective support is something we strive for, so it's great to know that your issue was resolved in a timely manner.
We appreciate you taking the time to share your experience—it means a lot to our team. If you ever need assistance again, we're here to help! 🫶🏻
Overpriced software
Overpriced software, there is equally good anlternatives on the market for half the price. My main issue with this company though is their horrific spammy cold email practices. They are constantly cold emailing from various throw away email accounts. If you ask not to be contacted some other sales rep pops up a few weeks later. Go away!
February 24, 2025
Unprompted review
Reply from Gorgias
Hi Ed! We understand that receiving unwanted emails can be frustrating, and we certainly don’t want to contact anyone who prefers not to hear from us. Our team takes unsubscribe requests seriously, but without knowing your email address, we are unable to remove you from our mailing list.
Please send us your email at support@gorgias.com, and we’ll ensure you are unsubscribed from all communications. Thank you.
We Switched from Salesforce to Gorgias and it was wonderful!
Our company previously used Salesforce as our CRM tool and found it to be very cumbersome to work with. There was no easy way to do anything, and even the simplest tasks (like sending a one-time email) was a multi-step process. Salesforce can do anything and everything, but it was too powerful for our needs.
So we looked for an alternative and found Gorgias. It was everything we could possibly want - Easy to use, affordable, had all of the features we could want.
And the best part was that it took us less than 3 hours, from start to finish, to set up Gorgias. It wasn't that different than MS Outlook. For Salesforce, our company had to hire a 3rd party agency to set it up and it took several months and cost low-5 figures!
We're very happy with Gorgias.
February 19, 2024
Unprompted review
Reply from Gorgias
Thank you so much for sharing your experience, Shawn!
We’re excited to hear that Gorgias has been a game-changer for your team—especially in terms of ease of use and setup. We understand how important it is to have a support platform that works with you, not against you, and we're so glad that Gorgias was able to meet your needs without the complexity. 💪🏼
We truly appreciate you taking the time to write this review. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out. 🫶🏻
Warning when you DON'T have Shopify
All of Gorgias' AI features are exclusively designed for Shopify users.
While they have integrations with BigCommerce, Magento, WooCommerce, and Prestashop, none of the AI features, automations, or smart responses work—unless you have Shopify.
The only functional integration is basic order information, which is far from sufficient for most ecommerce stores, especially in the AI era.
Unfortunately, we realized this too late, but let this be a warning: Gorgias is not the right choice if you're not on Shopify and want to leverage AI.
February 1, 2025
Unprompted review
Reply from Gorgias
Hi Mark, thank you for your feedback! 🙏🏼
We understand how important AI capabilities are for e-commerce businesses and regret that our current AI features didn’t meet your expectations.
Our AI functionalities are currently focused on Shopify, which we strive to communicate on our website and Help Center. That said, expanding AI to other platforms (such as BigCommerce, Magento, WooCommerce) is on our radar.
We appreciate your input and hope to better support your business in the future!
Great system
Great system, use it daily for work and rarely have any issues. Haven't had to use their customer support yet, hopefully won't have to.
January 11, 2024
Unprompted review
Reply from Gorgias
Thank you so much for your kind words, Steven! ☺️
We're thrilled to hear our solution has been working so well for you and helping with your daily work. We'll do our best to stay that way, but in case of any questions, our Support team is available 24/7 to assist you.
Your feedback means a lot to us! 🙌
Really annoying spamming marketing…
Really annoying spamming marketing practices
November 5, 2024
Unprompted review
Reply from Gorgias
Hi Yar! We're truly sorry for any inconvenience our marketing messages may have caused. We've gone ahead and unsubscribed you from our newsletter to ensure this won’t happen again.
Thank you for sharing your feedback—your experience matters, and we're always here to help if you have any further concerns.
THIS COMPANY IS A SCAMMER
THIS COMPANY IS A SCAMMER! BEWARE!
they automatically sign you up for a membership and do not let you get out! I try to reach them out but no answer and there is no option on the platform to cancel subscription which i didnt even subscribe to! this is really the worst platform I have ever used.
October 7, 2024
Unprompted review
Reply from Gorgias
Hi there,
We're genuinely sorry to hear about your experience.
As we were unable to locate any account or interaction with our Support team based on the information provided, to ensure we can properly address your concern and assist you, could you please reach out to us at support@gorgias.com with more details about your account?
We look forward to resolving this for you as soon as possible.
Do not engage with these scammers
Do not engage with these scammers. Be careful, they sign you up for a subscription and later steal 3000 euros. Luckily, I paid with my credit card and will, of course, get this refunded. Scammers!!
October 5, 2024
Unprompted review
Reply from Gorgias
Hi Julia!
Thank you for bringing this to our attention. We take feedback like this seriously and want to ensure we address your concerns properly. However, we were unable to locate any account or interaction with our team based on the information provided.
To assist you further and investigate the issue, could you kindly reach out to us at support@gorgias.com with more details about your account? We are here to help resolve this as quickly as possible.
Thank you, and we look forward to hearing from you.
Bye-bye big customer service teams, Gorgias is here
I don't know how there are 1 star reviews for Gorgias, they must be from their competitors.
Gorgias is the only serious solution to replace vast customer service departments. It connects to everything. It runs well. It's incredible.
Above that, it has the best technical support team I've ever spoken to. They don't give platitudes or deadlines, they give immediate solutions. It's such a breath of fresh air. Add that onto a product that does everything it says it does and you've got a winner.
September 30, 2024
Unprompted review
Reply from Gorgias
Thank you so much for your kind words!
This is simply music to our ears. We're beyond thrilled to hear that Gorgias has made such a positive impact on your customer service operations and that our technical support team has been able to provide effective solutions. We take pride in delivering a product that lives up to expectations, and it's incredibly rewarding to know that our efforts are appreciated.
Your feedback truly motivates us to keep striving for excellence. Thanks again for choosing Gorgias — we're here for you anytime you need us! ❤️
Annoying marketing tactics
September 26, 2024
Unprompted review
Reply from Gorgias
Thank you for sharing your feedback, Yaroslav.
We take comments like yours seriously and always aim to ensure a positive experience with our brand. We regret to hear you feel our marketing efforts weren't well-received.
If you believe you were contacted by mistake, or if you'd like to unsubscribe from our marketing communications, please feel free to contact us directly at support@gorgias.com so we can resolve the issue promptly.
Thank you again for bringing this to our attention.
a great customer service tool
a great customer service tool, even if its quite expensive
August 14, 2024
Unprompted review
Reply from Gorgias
We're truly grateful for your review, Idan!
We’re glad to hear you find our customer service tool valuable. We understand that pricing is an important factor, and we’re continually working to ensure our features deliver great value.
If you have any suggestions or specific needs, we’d love to hear them! 🙏
Best customer ticket app so far
September 23, 2024
Unprompted review
Reply from Gorgias
Thank you so much for the positive feedback, Alessandro! 🙏
We’re thrilled to hear you consider us the best customer ticket app so far. If you have any specific features you love or suggestions for improvement, we’d love to hear them.
Your insights help us continue to enhance the experience for everyone who's on board! 🌟
THE BEST!
Literally the best customer support anyone could hope for!! 10/10
September 16, 2024
Unprompted review
Reply from Gorgias
That’s fantastic feedback, Megan!
Gorgias Support Team for the win! 🌟 We’re truly thrilled to hear that you had such a positive experience.
Your satisfaction is our top priority! 🙏
Lovely customer service
Every time I've had to contact their customer service they're really lovely and helpful. Jovan was a delight to talk to!
September 12, 2024
Unprompted review
Reply from Gorgias
Thank you so much for your kind words, Emi!
We're thrilled to hear that you had a great experience with our Support Team. Jovan will be especially pleased to know that he made a positive impact.
If you need anything else or have any questions in the future, don’t hesitate to reach out. We're always here to help! 🙏
Reply from Gorgias
Thank you for being a loyal customer for the past three years! 🙏🏼 We're thrilled to hear that our platform has been helpful for your customer service needs. We’re always striving to improve, and we’d love to know what we can do to earn that fifth star from you. If there’s anything we can do to enhance your experience, please don’t hesitate to let us know.
Worst support I've ever experienced...
This company is an absolute atrocity. I had an issue with email and integration setup (support acknowledged that the issue was coming from their end), and I had to follow up with them multiple times just to get another meeting to discuss it. Every single time I got a reply, they were "still looking into it". Finally after 6 months, I had enough and cancelled. Despite 6 months of absolutely no usable service, they would not refund me due to the terms of their "Master Subscription Agreement" that they repeatedly referenced. Not only that, but they then charged me AFTER I cancelled, and had to fight to get them to refund me for that.
Lastly, they have the absolute audacity to reach back out and see if I'd like to come back. I very nicely explained the history and said if they would refund my 6 months and get me set up properly that I would be happy to return. Nope. Master Subscription Agreement again, no refund.
I'd give 0 stars if I could.
September 26, 2023
Unprompted review
Reply from Gorgias
We sincerely regret that your experience with us wasn't smooth, and we understand your frustration. We’ve sent you an email summarizing all the actions taken on our end to assist you and find common ground.
We truly appreciate your feedback and wish you all the best moving forward.
The service is not what they show you…
The service is not what they show you in the demo - and they are (ironically) terrible in replying to customer service.
June 18, 2024
Unprompted review
Reply from Gorgias
Hello, Adam.
Thank you for your feedback. We sincerely regret to learn that our service did not meet your expectations and for the belated response. Your experience is not reflective of the standard we aim to provide.
We understand your viewpoint and can confirm that the dedicated team is actively working on your request. Your satisfaction is important to us, and we are committed to making this right for you.
We truly appreciate your patience, understanding, and cooperation in this matter.
Agents here are always very helpful
Agents here are always very helpful, special shout out to Milos.
Thank you for your clear and concise video tutorial.
A very happy customer. 🌞🐍
June 7, 2024
Unprompted review
Reply from Gorgias
This is simply 🎶 to our ears, Niamh.
We are beyond delighted to hear that our team has been helpful, and that you found the video tutorial clear and concise. A special shout out to Milos for making such a positive impact! 🤴
Your satisfaction is our top priority, and your feedback motivates us to keep providing excellent service.
If you ever need further assistance, we'll be just one message away.
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